Firestone Complete Auto Care

Great service! I have used Firestone for years. I check and compare prices, they beat anyone on tires. Go ahead check, but make sure you get the whole price from everyone you check. Firestone tells you the price up front, all included. They are honest, and I feel they do a great job.

So my SUV had an issue where my front tires wore down abnormally quick. Replaced the tires and was told it was an alignment issue. Firestone was able to get it in quick which was nice. It was also apparently too quick. They fixed the alignment but a couple weeks later we brought it to a dealer to check a clunking noise. They found a major safety problem where the car couldn’t actually be aligned and, if a right turn was taken too quick, the wheels could actually come off. Both the dealer and my usual mechanics said there was no way that Firestone should have missed it. To firestone’s credit they took one look at the paperwork and refunded the alignment. That’s nice but it also doesn’t make me feel any better that my family has been driving around in a death trap for three weeks.
Edit: Firestone at the corporate level worked pretty quick to respond to my review and refunded the dealer diagnostic fee. It was a nice gesture. Doesn’t excuse the major safety miss but I certainly appreciated the quick customer service response.

Beware of this shop. The service manager Neil baited me pricing on 4 tires then when I got to the store he could not confirm the discount. With the car on the rack he raised the expected price $ 200. I refused to pay the increase so they charged me $ 20 and I left only to find a mysterious brand new screw inserted into the sidewall of my tire. I have pictures and since no one can prove anything the police will do nothing.
Enter this place at your own risk.

Impressive customer service! We came in last minute for snow tires. They did not have the brand that we wanted but Jeremy found 4 tires for us from other stores, got them on our car and we had everything taken care of within 2 hours! (They originally had quoted 4!) Jeremy really impressed me with his customer service skills. I work in the industry and we was professional with every customer that came in. I was incredibly dazzled. We will be back.

After posting this… the district office contacted me first… and I talked through the problem. I sent them my receipts and they refunded me for the repairs that were not done. I do not know what management changes were made at the particular store in question…(i wont return to that partucular store) but firestone as a brand redeemed themselves to me in how they professiinally handled their mistake on a district (or) regional level.

Seems to be a given that when I take my car into Firestone for an oil change, they are going to find a bunch more stuff wrong with my car. Today they told me I needed new rotors and even though my brake pads were still good, I would also have to pay for new pads because that was their policy. I took my car elsewhere for a 2^nd opinion and was told that the rotors would eventually need to be replaced but that I should wait until I started noticing problems with the brakes. If you take your car in and they recommend other stuff — definitely get a second opinion!

Needed some Air in my tires, and recieved a price quote. Such Friendly Customer Service I went with the tires and everything was explained properly with no hidden prices or anything of the sort.
The Shop area is clean as well and the inside waiting area.

I have a knack for car problems at inconvenient times, so their Sunday hours are great. Every time I’m here the staff are friendly and helpful, and accurate at estimating wait/​service times.

It finally came time for some new tires and I chose this place based on a pricing quote I got online. I called this location to see if they had the tires I chose in stock and, although they didn’t, they had them delivered within an hour. I brought the car by after work and the gentleman behind the counter was asking me some questions about the tires I requested and quickly realized I was a very uneducated tire consumer. He got me pointed in the right direction, got some different tires ordered up, and set an appointment for the next morning.
The install took a little over an hour, but they had «Warlock» playing on the TV in the lobby, so the time passed quickly. Thanks to the expertise of the staff, I ended up with the right tires and at a lower price than what I had anticipated. My only advise would be to buy tires in summer or something… they mark them up quite a bit for procrastinating winter drivers like me.