Floor & Decor

Worst customer service! Will never shop there again. My order of 12 mosaic tiles had one piece missing and they promised to ship the piece to my home. After three weeks, I did not receive the piece and I have spent two weeks trying to find out where was that one piece. I still haven’t got that one piece. The warehouse supervisor and the store manager have never kept their promises to call me back and let know what was the problem. I wonder why they are still in business?

Carlos finally called me after the company’s marketing person called him. He offered a half hearted apology and no other resolution. Totally uninspiring. I won’t be back and I certainly won’t recommend any of my friends shop there.

Worst customer service that I have ever experienced anywhere.

TERRIBLE customer service! We found a beautiful floor there and purchased it, not upset about that. However, we were sold «matching» bullnose pieces that DID NOT match. When we went back in, our sales guy told us we would need to speak with the sales rep of the floor vendor, and the manager said that they hate the company that supplies the bullnose pieces. We were told that the colors never match and to deal with it… $ 5k for floors without install and our problem?! No way! Save yourself and go to Lumber Liquidators. They were able to match the bullnose pieces with the floor and saved the day. Sorry F&D but black and red are NOT the same color and YES you should care about your customers even after the sale!!!

Very helpful staff
Well organized
Unless you want to lift boxes do the will call and they will have your order ready to pick up
Just pull up and they will load you up

Remodeling our home and bought some great looking laminate flooring here. Long story short, the flooring didn’t work out. Wasn’t the fault of F&D but they were willing to listen to the issues we were having. Carlos, the store manager, was polite and informative. We were able to return our items after discussing our issues– they want you to be happy about what you’re getting. We will absolutely return to F&D for our future needs.

Great selection of tile at good prices! A lot of people complain about the customer service but I found everyone I talked to helpful.

This store does not care about their customers. All employees were too busy to offer help while I was in the store. When I finally got somebodies attention for a question, the supervisor came over to rudely interrupt and give her a list of demands. Later, when I called from home to get a question answered, nobody had any idea what they were talking about and insisted getting the products I wanted shipped to me would be $ 100 for a small shipment (it was small enough for free shipping). I talked to the manager and he was extremely rude as well. I called «customer service» and once again, received no help and a bad attitude. This would be a good store to shop at if management cared about customer service and if the majority of the employees were nicer and more knowledgeable.

This review focuses on tile, which I buy here regularly. Good prices on stone, ceramic, and porcelain tile. The (commissioned) sales people are fairly knowledgable on installation issues and questions. Returns on overage are easy and they’ll take back individual tiles from cases (if they also sell by the piece).

I went tonight and bought 500 bucks worth of flooring. I am in love with the flooring and the closeout price. I am still upset at the lack of customer service we received. We asked for help and didn’t get any. 2 young men came over and didn’t offer to assist us in any way even when we asked. One guy was such a jerk. I even told the front cashier who did not care. I hope to never have to go back. Don’t expect help if you go here. Buttheads only.

I am a regular here. I am always remodeling something and it usually involves tile. They know me here by now. The always have a good selection of reasonably priced tile. They are good to help when you need it, with designing, lifting or loading tile. They are great about buying and returning samples. They can also recommend tile setters if you need it.
What I like most is the great selection and amazing prices. They always have a good selection of current tile in stock.

Great selection on tile and super nice employees. Ray B. Was extremely helpful and kind. He even helped us load our car! :)

Joy helped me out today, and she’s kinda awesome. She helped me find exactly what I needed and advised me on a tricky little installation issue.
Selection: This store has a lot of the little finishing pieces I needed, but the selection is not all that extensive, and prices seem to run a couple cents more per tile than Home Depot, but the associates are more knowledgeable.
One annoyance: They won’t cut a tile for you. No way. No how. Not gonna do it. Not even if you were trapped in a tile box and needed to be cut out to prevent asphyxiation. No cutting. Even though they could because you KNOW they have a wetsaw. Kinda sucks because I was buying a marble threshold that was 3″ wider than my doorway. I’m not going to buy or rent a wetsaw for one cut, so I have to take it to Lowe’s, who will happily cut it even though I didn’t buy it there.

Better prices and selection than the other home improvement stores in the area.
If you know what you want, then this is the place to buy it cheap. If you’re trying to decide what you want and need to ask a lot of questions or need to see the materials in context, this probably isn’t the place for you.
I was looking for cork flooring. While helpful with my questions, Lowes just didn’t have what I wanted in stock and it was going to take several weeks to get it ordered and installed. I dropped by Floor & Décor, just to see if they had a better timeline on ordering cork and was shocked to find that not only did they have an incredible selection compared to Lowes, but many of the styles were right there, in stock. Awesome.
The store does not do installation, but they have a hefty list of local contractors that they will recommend. I took there recommendation and bought some in stock cork flooring and had it installed in my house in under two weeks. Rad.

If you are looking for competetively priced tile or flooring, this is your place. They have a great selection and the prices are cheap. However, if you think you may need to return any product, their policy is not consumer friendly. Thirty days for a return, restocking fees, etc.
Furthernore, when I called about what I thnik is a flaw in my flooring that is under a lifetime guarantee, they will not come look at it. It is up to me to find a hardwood floor expert to look at it and then send his findings to Floor and Décor to determine if they will cover it. I called several flooring professionals, all of whom told me that it would cost about $ 300 for them to come out, and that they have never heard of F&D covering anything… that I will be out the money with no remedy. They all said not to waste my money. I am stuck with a messed up floor.
I would probably shop here again for their cheap prices and great selection, but I know not to expect much in the way of service.

We’re in the process of renovating several bathroom so I’ve been to about every tile store in the Denver area. This one was the worst. No only did the guys who work in the store reek of pot and thus give the type of service you would suspect comes with that, but then they recommended I get the project off the company website. So I did… only to receive a call the next day that they wanted $ 100 in freight shipping. This was odd as it was never mentioned — the website gave me the option of having it shipped to the store or to my home for $ 11.51. When I contacted a rep. they said if you scrolled all the way to the bottom of the pages and read lots of fine print, I’d see it. In the end, you can get the same product elsewhere and deal with professionals.

We stopped in here over the weekend to check out some tile and slate options for flooring, kitchen backsplashes and shower walls. We found quite a few options we liked and some were very decently priced. I have seen lower-​priced granite and travertine elsewhere, but most things seemed like good bargains. This store also sells wood flooring (hardwoods of all varieties, laminates, bamboo, etc…) that was very competitively priced. The tile flooring ranges from very plain porcelain and ceramic squares of all sizes, shapes and colors to quite modern styles and they even had the tile that looks like hand-​rubbed wooden planks for much cheaper than I’ve seen anywhere else. You can find a bunch of options for making mosaic patterns, lots of detailed trim and border ideas, glass, marble, natural stone and river rock and plenty more. There were some tiles in their clearance pile that we may go back for but most of those were in such small quantities that they wouldn’t even cover a tiny bathoom. They also sell all of the other items one would need for a project like grout, glue, mortar, trowels, sealants, pads, liners and spacers. Worth a stop in your flooring search.