Kohl’s

My review will be based mainly off of the products rather than the customer service. I feel that the customer has been really well managed and has been extremely helpful. I feel that the products are a little hard to describe most people know the products this store and shopped here. The return policies are great and really helpful when you buy something and don’t know your size or you buy something online you can just come in and exchange it. You always have your Kohl’s cash also that is a nice perk. However I feel that many of the products in Kohls are cheaply made and it’s hard to pay sometimes an expensive amount on things that don’t last very long. The styles for the women’s section tend to be too old and the young junior section is in style but always too small for most women. I like the style of the junior section but the sizes are not big enough. I like the professional look of the women’s section but it’s just not real relaxed and very I feel in style most times. As a 30 year old I’m caught between the extremely professional the women’s section and the hips and style of the junior section. But for the most part I can always find something I like to wear and their online products seem to be a lot more in stock and you are able to find some unique things that you wouldn’t normally find in the store.

Prices are steadily climbing and service is getting unacceptable. I just came here for a sodastream canister refill and after waiting in line for ten minutes the rep told me they no longer supply refills, despite a pile of empty canisters within sight, and they still sell sodastream products. She told me to go to a competitor store the next town over, but she oh-​so-​helpfully told me to «call first». Thanks, lady– I’ve never used a phone before. That extra layer of condescension really made my visit special.
I already avoided kohls except for holidays but after this I don’t really have a reason to return.

Being that this store is located in West Arvada, I would expect a certain amount of neatness, organization, class, etc. Every time I’m in this store it is in shambles. The jewelry and sunglasses that are located in the juniors department are always tangled up, thrown on the floor, or just so disheveled I don’t even bother to look through it anymore. It’s like rummaging through stuff at the Goodwill in hopes to find something that isn’t broken or doesn’t have missing pieces. If this was a one time occurrence I wouldn’t be leaving a negative review, but this is all the time.
Last night I decided to look through the makeup section. I have never seen anything so unprofessional or disastrous (see picture attached). There is no excuse for the condition it was in. At what point did this Kohls say «screw it» and turn into a ghetto Walmart?!

Nice Kohls, very clean ,
There weren’t many parking spaces though, or ANY carts when I went in, which was upsetting. Besides that, I had great customer service from one of their employees in particular, so that was really nice!

This is a nice Kohl’s with plenty of parking and pleasant service.
Some Kohls can be a logisitical nightmare to get in and out of, let alone find parking. This one was great. I picked out a few dress shirts for dad for xmas and my check out lady mentioned the Kohls card. Well, honestly, I shop here maybe once a year, but the check out lady AND the lady in line behind me convinced me that it was totally worth it, even for just the one time transaction. It was a pretty fantastic deal. I think I saved at least $ 50 just on a few dress shirts.
So, not high pressure sales, they just want you to get the discounts that you can. I will probably shop more at Kohls now because of the positive experience and the discounts I get by mail, now.

I really like Kohl’s. However, they do the «sale pricing» that drives me crazy– have a regular price that’s far too high, then mark it down on sale to what it should’ve been in the first place. Then you feel like you’re getting a good deal. This strategy backfires with me– I just get annoyed that they can’t price it low to begin with!
I can spend $ 100 at Kohl’s and get a ton of stuff. But, the clothes are not of the highest quality. I really like the housewares section with rugs and sheets and knickknacks, which usually have pretty good prices and are of better quality than the clothing.
I have bought a couple of pairs of their shoes (Croft & Borrow). They were both very cute but again did not hold up at all. You get what you pay for, I suppose.