Mahnke Auto Body Arvada

WARNING: DO NOT TAKE YOUR CAR HERE WITHOUT READING MY EXPERIENCE WITH MAHNKE AUTO BODY
I had my car broken into about a week before Thanksgiving. There was center column damage because the criminal was trying to steal my car. On top of that, the rearview and visor mirrors were destroyed and my radio was damaged. I called my insurance company and they suggested I take it to Mahnke Auto Body Arvada. I was excited to get my car fixed and had it towed to the shop. When it arrives they left me a message saying they had received my car and may take a couple of days to look at it, which is understandable because it all occurred during a snowstorm so I figured they would be busy. I had to go in to the shop and sign papers stating that I was going to pay the deductible. While I was in there I asked if there was anything else I needed to do. You see, I have never had an incident happen like this before so I didn’t know all of the steps that are necessary to take. They sent me on my way and said that a couple of signatures was all they needed. They call me a couple of days later and ask me if anyone has gone over the damages with me. They had forgotten to go over the damages with me while I was in there. I had no way of getting to the shop to go over the damages in person, so we had to discuss the damage over the phone.
A couple of days later, I get a call asking me to bring the key in because they are going to be taking a look at they car. The key had been with them the whole time, even though they claimed I didn’t give it to them. Well, they end up finding the key and look over my car. At this point my car has been with them for 2 weeks and they had just began looking at my car. They tell me that they have to order parts and with have them shortly.
A week later I call them asking if the parts have arrived. They had arrived, but it turns out they ordered the wrong parts. To be fair, I have an older car so parts are hard to order. I was patient and waited for them to get new parts in. They told me they would be receiving the new parts in very soon so they can fix it as soon as possible. I called them 3 days later and asked for an update on my car. They ordered the wrong parts AGAIN. Getting frustrated, I started explaining to them that it is nearing a month that they have had my car and it’s hard to get rides everywhere. They had no sympathy, just merely explained that they will call me when it’s ready. This whole time they wouldn’t give me an estimated completion date no matter how much I tried. They just kept telling me that they would let me know when it is finished.
Over a month of my car being in the shop, I finally get a call telling me that it is ready to be picked up. Excited to finally have my car, I go in and anxiously drive it away. I start noticing little things that weren’t fixed. My visor mirror was still shattered and the turn signal was malfunctioning. I call them and tell them the issues and the first thing they tell me is that I didn’t tell them about the visor mirror being broken and to bring it back to the shop. Tony looks it over and tells me he will order the parts and should take no longer than an hour to install. He told me he would call me when the parts arrive. Waiting… waiting…waiting… no call after two weeks. I call them and ask if the parts have arrived. They had no idea what I was talking about and needed to call me back. Finally get a call back and they had them in and could repair it. After receiving attitude from the lady at the front desk, we had determined that I can come in after my work which is at 3:30 PM. Brought it in to them and guess what? They ordered the wrong parts AGAIN. They told me they would call me when the correct parts came in. At this point they stopped calling me and returning my calls. I left messages with they ladies at the front desk and Tony didn’t seem to want to call me back. I talked to my insurance company and told them that I was going to contact the better business bureau about the terrible business practices at Mahnke. The insurance company called them and I magically got a call from Tony. Thinking my problems would be fixed, he said he had the parts and to bring it in. Well he had one of the right parts, and seemed to order another wrong part. Over 2 months of waiting, I finally have my car back. Not worth your time, money, and effort. The front desk ladies are rude and I had heard them talking badly about clients while I was in the waiting room. This is not a good place to go and I am surprised they are still in business. No apologies for the countless mistakes that were made. I hope I save someone from taking there car to Mahnke.

Ouch! THEY LEFT AN OLD PAIR OF PLIERS IN THE BACK LEFT QUARTER PANEL!
It even had the same blue paint on it!
I really don’t like having to place bad reviews, but I have no choice. I spoke with Sam Mahnke again, over a few weeks, and still don’t have results.
Essentially, they seemed to do a good job repairing the entire left side of my 2002 Solara a few years back. But over the next year, I just couldn’t find the source of a rattle/​metal sound every time I went over a bump. After hours of searching by experts at Toyota of Elgin, IL, we surmised it might be a loose strut. I was told the cost to tear apart the back end and tighten the struts wasn’t much less than just installing new struts, so I had them do that, at a cost of $ 790!
Well, the noise persisted. I finally returned to the dealership, and after hours of searching and driving/​testing, they found an old pair of pliers buried in the quarter panel!
Now I’m out almost $ 800. I called and spoke with Sam, and he said he’d talk with Toyota. Toyota said they didn’t hear from him, and they and myself left more messages. Finally talked with Sam again on 9÷8÷15, and he said he won’t pay me anything; I told him I’d settle for ½, just $ 400, and still nothing. So now I’m out all that time and effort of driving back and forth to the dealer, missing time off work, and losing customers for my business. NOT FAIR! I would avoid this place if I were you.

I was very impressed with the service at Mahnke! They were very quick getting my car fixed and very the girls at the front desk were great. The rental car service was a breeze and they even returned it upon picking up my finished car. I have 2 small children so this meant a lot to me! My car was detailed inside and out and looked great. They were also honest and told me about additional damage on my car that I had not noticed from the accident. I highly recommend them if your car is in need of auto body work!!!

I normally don’t give reviews unless they’re for excellent service. But my experience with Mahnke Auto Body left too many bad impressions. Hopefully this can help someone else… from the start my phone call (s) to have my car looked at were agrivating. Even though the girls were polite and tried to be helpful, they seemed confused and kept giving my wrong information. After a a few phone calls I finally got an appointment a month later. The car repair was fine, but this shop definitely lacks an eye for detail. I wasn’t happy about having to bring my brand new car in for repairs from a drunk driver to begin with, but when I got it back there was a can of chew left in the cup holder (not mine), and some pieces of the molding were broken off inside the back door, (which weren’t broken prior to the repairs) They left the broken pieces inside. I guess they hoped I didn’t care. I took it back and showed them, it took about a week for them to order them and replace them. The last thing that upset me was their was overspray on the opposite side of my car where it was repaired. I kept thinking maybe it was dirt or something that would come off. It hasn’t. I had someone who has experience look at it and they said it was definitely overspray and could be removed and I should take it back. I’ve called twice and was assured twice I would get a call back from Jason, I think was his name. It has been over two weeks and no phone call. None of this is life threatening, but being there is so many choices out there I would definitely never take my car back there for repairs.

Great service and super friendly! When they first talked to me they were extremely booked. I was a little apprehensive that it would take them a while to complete the repairs, but that wasn’t the case at all. The work done on my bumper and tail light was completed before the original deadline. Which I was super thrilled about. I was very impressed with the fact they got everything completed in a timely manner. Excellent job on the repairs and paint job. I was also kind of blown away that they cleaned the inside of my Jeep as well! It was extremely dirty when I took it in, full of dog hair. So to me, they exceeded my expectations. Good job Mahnke! I will definitely be taking my future repairs back to them, and I highly recommend their service! Oh yeah, they also keep a stocked candy jar

We had a fairly minor problem — the skin of our rear bumper got pulled off, and some pieces were broken. We got what we thought was a fair quote, about $ 250. We left the car and were told it would be ready tomorrow. We got a call saying the car was ready, and picked it up. The work looked great! The total bill was actually LESS thuan the quote, a bit over $ 200. Additionally, the car had been detailed and was spotless when returned. Very impressive service!

They did a good job giving me an estimate for my car. The service was great and I picked up my car when they said it would be ready. The quality of the work was good and I am very satisfied.