The UPS Store

I have been using UPS to receive my packages for years, but I have never had such poor customer service. Last time I was in there was no manager available and the woman helping to train a new employee was extremely rude to the employee and then just walked away with solving the issue. I will drive to another UPS store next time.

Quick, easy, and efficient. The staff is friendly and knowledgable. I like having this store close to my home.

I really like this location.
I do a lot of international shipping for work, which I am not good at figuring out on my own. The staff here is always patient and finds me the best shipping available. (2014)
I also appreciate that while they are typically very busy when I am there, they try to acknowledge each customer as they enter the store. While they do work quickly, I never feel like they are rushing me to get to the next person.

This is my closest UPS store, and I only go because of that. Customer service is lacking and they often close early.
Come at least 45 minutes before closing to make sure that your package gets out.

I visited this store on June 18, 2012 & was appalled at the rudeness of both associates behind the counter. When I entered the store, a female associate was helping another customer. They seemed to be having some sort of misunderstanding & instead of smoothing things over, the employee was acting quite exasperated. She then called for another employee to help me yelling «help!» into the back room. The other female employee came out, took one of packages and proceeded to literally SLAM it down on a cart on the floor. If that’s the way you handle your packages, then okay, but don’t do it in front of the customer. After shoving a paper at me to fill out, she questioned me about the method in which I had packed my package. So maybe I’m not an expert on packaging, but the least she could do was kindly & patiently explain to me why my parcel was not up to UPS standards. I told her I would send my package through USPS, since they do not have a problem with packages being wrapped in brown paper. She proceeded to tell me «fine, I don’t care where you go.» Seriously?! As I walked out of the store, I heard her make a disgusted noise, scoffing loudly. Our whole exchange was about thirty seconds long. I will not be taking my business to this store & I recommend that other do the same. I’m in the process of figuring out how to make a complaint directly to UPS without a tracking number.

i had a couple boxes going to the same address and the very friendly clerk exclaimed that it would be much cheaper to repackage into one box. she failed to mention, however, the twenty-​one dollars in additional costs to repackage. how does this end up being cheaper? i won’t be going back.