Edible Arrangements

I purchased the cupcake arrangement for my sister’s birthday and they were able to to deliver the same day. The delivery guy was very nice too! She loved it!!!

I appreciate Edible Arrangements customer service at this location. I received an order and I contacted them via email about a small issue. They called the very next day and with no questions asked apologized and delivered a new arrangement. I enjoyed delicious strawberries, apples and bananas dipped in white and dark chocolate. It is commendable of them to strive for the best customer service and making the customer happy.

Sadly, I must also confirm HORRIBLE service at this location. I ordered some simple chocolate fruit in a box. No balloons. No special occasions. No greeting card. I just felt like spending $ 50 for a chocaoate fruit snack for myself this afternoon.
So I place the order on the website for the Ashburn store, and get confirmation my order will be ready for pickup in 7 minutes. It has now been over an hour and my assistant is still sitting in their store waiting for them to dip a small order of chocolate apples. And as I try calling to complain, they are ignoring their ringing phone. I know they are there, because my employe is there with them. But they refuse to even answer their phone.
WOW. How busy could they be at 3:30 PM on a Tuesday? This is just VERY LOUSY service. I cannot recommend you order from them, based on my experience and all of the other comments.
This location is a disgrace to the brand. And John, the manager, has no business being in charge. He actually wanted to argue with me that it was «almost ready on time.» Ohhhh boy. The stupidity of that phone call was over the top!

Service was excellent
I called and told the man I needed my arrangements by that afternoon and he delivered it to me in three hours.
The arrangement was beautiful

I received a gift from a friend ~ which was awesome ~ but the service at this location was seriously lacking! It took them about 15 minutes to «find» the arrangement and didn’t even verify who I was.
The fruit was ok. The chocolate covered strawberries and pineapple were the best because, well it was covered in chocolate! The rest of it was pretty tasteless. Mediocre at best, defiantly not «fresh».
I watched several people come in and place orders, after all it was mother’s day. It was sad that the customer service was so bad. The staff was rude and pushy. I would not recommend this place to anyone looking for fresh fruit or good service.

Our family has ordered from here on several occasions for some of our big celebrations, and the folks here at Edible Arrangements have never failed to disappoint. The fruits were always fresh and ripe, no matter what time of year we ordered. The chocolate that they use to dip the fruits in is excellent — very rich, decadent, and is one of the best quality chocolates. I will definitely continue to order from here in the future.
Note: We always pick up in stores and have never tried delivery before

I have placed two orders here now and I had a great experience with both. I would prefer to give this as a gift than flowers. The orders were ready, the customer service was great and I would definitely order from them again. I would have given 5 stars, but some of the fruit wasn’t all that ripe, but it is hard to get it all ripe this time of year!

No Stars here. Gave my pickup order away without even verifying the identity of the person who took them.

I was invited to dinner at a friend’s house and not wanting to go empty handed, I decided to try Edible Arrangements since I live right near the store. Prominently displayed in their window is take home arrangements available so knowing this, I went in there little before 5 pm on a weekday. Much to my dismay, I see two people sitting behind the counter and an empty display case. I asked if they had any arrangements, they simply said «sold out» and didn’t offer a sorry, an offer to make one for me or anything. I haven’t purchased one here so I don’t know how much these arrangements were but I was prepared to drop a few good bucks in here. Why wouldn’t they even offer to make one or maybe give me a coupon for hopes of me returning another day? Their customer service is seriously lacking and the individuals in there don’t know the first thing about it. Now they have completely lost my business and if anyone asks, I’ll be sure to tell them about my experience here.

Don’t expect these guys to delight you and your recipient. I saw the negative reviews but I figured I didn’t have many options so I’d try. The fruit is okay but customer service disappoints.
Not only did they not honor their coupon, they shorted my friend on the delivery!
I asked them to honor a little $ 8.00 coupon but he only had authority to give me $ 5.00 (Note to Manager — Empower your staff to do the Right Thing!) So whatever, I said «it’s not about me, it’ s about them, so will you give 4 bunnies instead of just 3 so they each get one?» He said he made a note for his manager. Turns out they only put in 2 choc covered bunnies!
NOTE TO ALL MANAGERS — up your game or get out of the game! This is a FAIL in QoS.
Btw: Huy D is either a really lucky and nice guy, or it’s an advertisement. LOL Happy for you tho!

DO NOT USE THIS LOCATION! Tried to order from here for Valentines day and they guarenteed delivery on that day since we ordered two days in advance… and we are still waiting for them to deliver. Needless to say, don’t hold your breath with these people. Not only do they have terrible customer service they are also very rude and dishonest. The store manager was directed by corporate headquarters to call me which she did not. I’ll be turning them into the BBB and Corporate headquarters. If they continue to run their business in such a poor fashion they won’t be in business long.

Zero stars. PISS POOR SERVICE. Order on line. Pay through Paypal. Give them two names and two phone numbers for delivery. Office mgr is away. They drive back to the shop because office manager is away and they only have one phone number. Then they call the second number to say that they couldn’t deliver it because they only have one contact number. Zero effort on their part to call me to take delivery. Woman calls and blames me for not giving alternate delivery instructions. I ask for what next. Response is we can deliver it tomorrow. So I say deliver it to Office Mgr OR me. She doesn’t listen and says she will try and deliver it to Office Mgr but she can’t guarantee that Office Mgr will be in office. Continue to try and explain that the option is to deliver it to me. I am telling her to deliver to Office Manager OR me and she continues to not listen. By this time I am shouting the word OR through the phone and ask to speak to the manager. She is the manager. She puts me on hold and a few seconds later hangs up on me. I call back and continue to use the word OR which she still does not understand. An interpreter finally shows up and the concept of delivering to this person OR that person finally hits.
Call back 15 minutes later and cancel a $ 200 order because I am so pissed. If you want customer service or someone intelligent enough to think of options when needed this is not the place for you.
IT GETS WORSE. I ordered a second arrangement for the staff at a hotel I frequently stay at. The Edible Arrangements web site offered a special deal for a holiday basket and they would throw in a free plate of chocolate strawberries. I also asked for a happy holidays balloon. Strawberries failed to arrive and balloon read happy birthday. This franchise is messed up.
DO NOT DO BUSINESS HERE. THERE ARE OTHER FRANCHISES NEARBY WITH THE SAME DELIVERY AREA.

We are typically huge fans of Edible Arrangements, typically ordering 5 – 6 times a year. Just this year I purchased an arrangement for my anniversary and for my my mother for Mother’s day. So I was especially surprised by the callous treatment an order that was intended for my wife and my mother-​in-​law received.
My brother-​in-​law placed order W0013−428 168−1−1 for delivery on Mother’s Day. We were home on Sunday morning, and we opened the door mid morning to find a delivery notification on the door. We were all home, yet no one heard the doorbell. The order, which was intended to be a surprise, wasn’t left or delivered. My Brother-​in-​law contacted EA and was told that the order would be redelivered in a couple of hours. Well, we waited until 4:30pm and since we had dinner reservations we went out and came back, only to find the delivery was attempted again at 5:15 (no call or any other attempt to make sure we were home).
While the failure of the delivery was annoying and the surprise ruined, these things happen and so my wife went to pick up the arrangement the next day. She was told by an unhelpful worker that the arrangement had since been sold (?) and a new one would have to be made. And, because delivery was already attempted, they would in no circumstances deliver the item– even though delivery was paid for and clearly one attempt was the result of a hurried driver since we were home.
My wife couldn’t come back, so I went at 6:30pm to pick up the bouquet. At that point, the gentleman behind the counter asked me what I needed and I told him that I needed to pick up the bouquet. First, he couldn’t find the order in the system at all, despite looking up by name and address. When he did find it, he went into the back and rummaged around for an absurdly long time. He came out with a small arrangement, and I told him of our displeasure due to the failed delivery and the fact that we had to come to the store ourselves twice to try to get the arrangement. He just shrugged and without even looking me in the eye, he said, «It’s Mother’s day», as if that was explanation enough and that I should be happy to get anything. He so obviously didn’t care about the fact that the arrangement wasn’t delivered as promised, that the arrangement was then sold to someone else, that they wouldn’t deliver the arrangement and that we had to come back twice to get it.
I walked out of the store somewhat angry, and I was halfway back to my car and noticed that the balloon on the arrangement said «Congrats». I saw that the arrangement didn’t have any chocolate covered dipped strawberries, and I know those were ordered. So I went back into the store and told the owner that he gave me the wrong arrangement («Congrats?» for Mothers Day?”) He couldn’t care less about the fact that he gave me the wrong arrangement. He looked around some more and it was only when I finally saw an arrangement sitting in the display fridge and asked him if that was it did he say, «Oh! There it is!». He then simply attached a Mothers Day balloon to it. When I told him about my displeasure, he mumbled somehting about «We want to please all customers» but again didn’t look me in the eye, and then went into the back of the store.
I was furious when I left, getting the card of the owner and when I asked the owner (as he was going to the back) of the store number, he said to just call the 1 – 800 number. I was apalled at the lack of customer service. And to top it off, when we got home we found the fruit to be lackluster at best, with the strawberries barely dipped. Being a veteran of Edible Arrangements we know that the product is usually quality. But our experience this time failed both in service *and* in quality.
We have lots of choices for edible gifts now — Fruitflowers is another local chain, as well as the big guys such as the ProFlowers group and other conglomerates. We’ve always patronized EA, but given our experience I don’t see how we can continue to do so. We paid for delivery and didn’t get it (a half hearted attempt is not delivery), we were forced to go to the store TWICE (and would have been a third time if I didnt notice that we were given the wrong order), and the customer service was borderline rude and unsatisfying.

Order was delivered incomplete. I was charged the full amount for arrangement, dipping sauce and dish (plus $ 12 delivery), but only arrangement was delivered. Called the store and they told me there is nothing they can do about it! I will be calling their international customer service, hopefully they will be able to help.
A nice lady called me again offering a refund for the dipping sauce and dish. I went in person to process it since I didn’t feel comfortable giving my cc info over the phone. She was nice enough to apologize and even gave me a small box of chocolate covered strawberries. That was a nice gesture. Too bad not everyone that works there are as nice. Will probably order from a different location next time.

Ordered «Harvest Celebration Dipped Strawberries & Pineapple» for $ 101 a few weeks ago. Arrived on time on the correct Saturday.
Cantaloupe, Honeydew, strawberries, pineapple were all almost tasteless. The dipped pieces were nicely coated with a good-​quality Chocolate. Not worth the money.