Zaxby’s

I’ve been to other Zaxby’s before and was looking forward to this new. We stopped here and went to the bathroom, which was dirty. When we got food the chicken was very salty. I think they drowned it in season salt. I will not stop at this location again.

Stopped here on our drive from MN to FL for a bite to eat. Service was what you’d expect, the food was pretty okay. Their honey mustard dipping sauce was really good. The bathroom was exceptionally clean which is always a huge plus and shows that the store was taken care of. At the same time, I’m knocking some stars off because it was really dark and the food itself was nothing special. There also didn’t seem to be any light options (not very important to us, but everything seemed to be a fried option, even their «zalads»). It’s not a bad chain, just not my kind of chain.

My wife placed a pickup order for me today because I needed to go in and get my food and then jet to work around the corner. I didn’t have to tell my wife what to order because she knows what I get from Zaxby’s and she has ordered it several times. I know the employee that took my order screwed up because of one crucial detail: coleslaw. I do not eat it. I don’t like it. I would never order it and I know my wife would never order that.
My wife even texted me on the way before I picked it up and said that the person taking the order seemed to be confused. Yeah, she was definitely confused. I got a large chicken finger plate with 2 ranch and 2 tongue torch in place of the regular Zax sauce. I usually get extra bread in place of the coleslaw.
Instead I got two ranch and a single tongue torch and a coleslaw instead of anything else. The food wasn’t all that hot, either. The girl that took my order didn’t know how to process the pickup order and then didn’t know how to process my gift card (admittedly she was new and that is completely excusable).
Either way I had no time to correct my order and explain why it was wrong, so I grabbed a sweet tea with lemonade and left.
I’ll be back and I sure hope my next experience is better.

My first time ever at a Zaxbys. This is like a southern area fast food chain that specializes in chicken wings and things. The staff was extremely friendly and kind. Little slow due to the area, because it’s off the highway. Perfect place for quick food at good prices.

No, no, no. We forgot this was the restaurant that we had been to before. We entered the restaurant and there was a wait, so we decided to go to the bathroom first. We got back to the front of the restaurant and the family who was there when we entered was still there waiting to order and the same people were waiting for their food. After another two minutes without anyone ordering or getting food, we left.
Previous review — Zaxby’s is our fast food exception when we travel in the south. Usually, the employees are friendly and the restaurants are typically clean. This counter employee seemed to not want to be there. It took a while for our food to be prepared and then it sat there for a while before they called our number. We were almost done with our meal by the time our one milkshake arrived.

Great food, nice atmosphere, good prices, fast polite service. Wish we had one of these up north!

Driving south I kept passing all these Zaxby’s signs. I finally had to pull into one to find out just what this was. I am so glad I did. This was some great chicken. I wish we had one in KC. This particular one was clean and friendly. Had young people working behind the counter but also a great manager to keep things in order. I recommend it.