AT&T

I will start by saying I never thought I would ever give AT&T a 5-​star review but my experience in this location deserves one.
I was out of the country and my phone got wet and fried, I tried the whole rice bit but there was no helping it. When I got back to the states I went into At&t and outright bought a new phone which is not cheap as the majority of you know. Now I normally deal with Apple directly but I had just moved from LA to Asheville where the closest Apple store is about an hour away. A couple of weeks later I went online to pay my bill and noticed that I had insurance on phone which covers water damage. I was very upset to find this out and to have not been offered this as an option when I went in to get a new phone. At that point my plan was to take the phone back but when I looked at the receipt I noticed that I was one day over the 14 day return policy. Needless to say I was upset.
I called At&t’s 800 number and after talking with a couple of people I got through to a wonderful woman named Mary. She was extremely helpful and caring. She emailed the store manager asking that he take a look at the situation and to get ahold of me. She let me know that it was ultimately up to him what would be done about the return request but that she would suggest that it be taken care of.
After a couple of days I received a phone called from Gary who is the manager at this location. We talked about what had happened and he looked into it for me. He then scheduled a time for me to come in and return the phone and to file an insurance claim for me. He even let me keep the phone I had purchased outright until the replacement phone came in the mail, which was only two days. After I received the replacement phone I went back into the store and he returned the phone for me. What started out as a $ 800 nightmare ended up only costing me $ 100 plus a $ 30 restocking fee.
This review is solely for this location and really for Gary the manager. He has exceptional customer service skills and is over a good person. I could also tell that his team and store are important to him because he planned on reviewing what had happened with his sales team.
I will finish this review off by saying being nice to people will always have a better outcome. I said that I was upset by what had happened but I did not take it out on anyone that I spoke with. Remember that you are interacting with other human beings, just like you they have feelings and most of the time when something happens that upsets or causes you annoyance it wasn’t done by someone to intentionally make you angry or to spite you.

I wish i could give a negative score, GO TO BEST BUY! went into the store to buy a car charger, and was told we had to wait behind 5 people, we had the charger and cash in hand, still forced to wait around 10 minutes, we sat down at a table were told it was for customers only. My mom who i was with recently had open heart surgery and informed them she had to sit down. The employee said i’m sorry its for customers, to which my mom replied i’m just trying to get a car charger, check us out and we will leave. He said no and we had to wait for the people in front of us. So after 10 minutes the manager Sid said, «have you been helped?» We said no and said we just wanted to buy a car charger and then Sid said «no problem, but for future reference these tables are for customers only.» To which we replied there is open tables and my mom has had open heart surgery, and we walked in to the store and people that have not been helped were sitting at the tables, at this point we were both pretty frustrated considering we had the charger and money in our hand and were refused service so long, they are trying to be a wanna be apple store having a check in process and employees with tablets managing everything, ok. But most of the time they just stand around and wont help you you’ll end up waiting and waiting just when you wanted to be in and out. In the end we were told to leave store with without the car charger.