Brookstone Lodge

11am checkout in my opinion is a little early
Was not told time of breakfast, staff of breakfast room was slightly rude.
For the price they charge I would expect more.

Typical hotel, was clean looking with a pool and hot tub. Nice staff, but the lady who checked us in seemed to be on something. My pillow cases had stains on them had to get new pillow which were the worst. The worst part of our stay was the rock hard bed with overstuffed hard pillows. Over night desk was very friendly.

I’m here for 3 nights. When staying in Asheville, this is an extremely good value. If this were in Pittsburgh or New York or Miami, this place would easily be $ 110−130/night. The staff, while friendly enough, started out with a very grim wording of their no pet/​no smoking policy. Which is fine bc I have no pets and I’m used to being discriminated against as a smoker. I guess it was how it was presented. But later when I came down to ask for a TV channel lineup, they were friendly enough.
The pool and hot tub were on point. Not broken on my visit. And after a long drive it was even better. Sorry for the other people’s luck. I guess I’d call ahead while still time to cancel. I use
for that reason. I also like firm beds like someone else. But bring your own pillow, the ones provided are something out of a Flintstones episode. The room was well apportioned and warm. Bathroom big. The single elevator kinda sucked when it was busy, but that’s not a reason to bail on a place.
Parking good, location excellent. Here’s my one gripe… and it may seem trivial, but it doesn’t happen at cheaper places. The breakfast. Bobo cereal? Really? You can’t give me Tony the Tiger? You gotta give me Lenny the Leopard? Generic cereal isn’t right at any hotel, let alone this place. Get with it. The other breakfast stuff was good though. Bobo cereal just sticks in my craw.
Overall, I’m giving this place 8.5÷10.

The hotel and room looked very well-​maintained if not fairly new. The room was well stocked with all of the necessities. It was very clean which is unusual for me to say because I do have high standards. The service staff was very friendly. As a vegan, I was able to find a plain bagel and peanut butter within the complementary continental breakfast offerings. They also had apples and oranges (no bananas). I would definitely recommend this hotel whether it is for pleasure or business.

The staff was very friendly and the rooms are nice. The bathrooms were modern and recently updated. The fan in our bathroom didn’t have a switch to operate it. The hot tub was broken and the heated pool was cold. This was a disappointment because it was one of the reasons we picked this hotel over others. There was also a lot of noise coming in to the room from the hallway. Personally, we loved the firm beds. Breakfast was pretty good, and there were lots of options.

Stayed here on out most recent trip, right off highway but felt like it was not near anything. That is until you get an actual map out and we realized we were less than 2 miles to biltmore village and downtown was less than 10 minutes away. Hotel itself felt new room was clean and staff was nice. Checkin took sometime but that was my only complaint.

My husband, son, and I stayed here for a weekend trip to Asheville. No, it is not a fancy resort but it was a great place to stay in my opinion. We had a double queen room. It was clean and cozy. I like that they put a shampoo and soap dispenser in the shower. I love that the breakfast includes eggs and sausage. It’s always nice to be able to have a hot breakfast. From the hotel it’s pretty much a straight shot to biltmore, very convenient. Also convenient to downtown which was nice.

Wouldn’t come back. The staff was very friendly, but that was the highlight for us of this hotel.
They gave us room 108, which is a handicap room. After checking in, I went in the bathroom and noticed that the toilet seat was up in the bathroom. If it had been cleaned, a staff member obviously took a pee after cleaning it. Makes you wonder about the rest of the room… though the rest did look OK.
We asked when checking in if they had a hot tub. They said they did. When we got to the hot tub it was out of order… apparently it broke moments after we got there. Bummer.
Biggest complaint was the bed. It was too soft and sank in the middle. Both me and the girlfriend woke with back pain after the first night, and slept poorly both nights. Pillows rock hard and too thick.
I nicely told the staff about our dissatisfaction. They didn’t offer us anything (discount, coupons etc).

Room was clean. TV was mounted on the wall and did not swivel so if you were in the jet tub you couldn’t watch it. Mattress and pillow were extremely uncomfortable. Woke up with a very sore back. The fan was broken in bathroom. Staff was friendly and breakfast was adequate.

Just couldn’t give it a 4 star rating. The window AC a little loud. There was a maintenance issue in room that looks like had been ignored for a long time. Bed a little too hard. Bathroom was nice, good warm shower. Breakfast was fare, not even a banana or hot cereal or yogurt. The juice from juice machine was just sugar and water… They need a 2^nd elevator. Motel was well located, for the most part clean. Staff was fine…

I thoroughly enjoyed this place! Rooms were clean and smelled nicely. Microwave, mini fridge, coffee maker. Impressive! Their breakfast consisted of eggs, sausage links and patties, cereal, muffins, bananas, apples, pastries, a waffle maker, coffee, ice water, juice, and yogurt. Yum! Staff was friendly and accommodating. They have a pool and hot tub, both open from 8am to 10pm. The location is great too– right off the highway and 5 minutes from Biltmore!

Found this quaint hotel while looking for a affordable place to stay in Asheville. The staff is very friendly. Our king size room was very roomy and clean. For the price I was not expecting a couch, fridge and microwave. The shower had great water pressure and we really appreciated the free continental breakfast. It’s just down the road from Biltmore. I would recommend this hotel and will stay again if I’m ever in the area.

A red roof Inn would be better than this place! Seriously the beds were hard as a rock, the pillows weren’t any better! The rooms were small and you still paid way too much, also they mention you get a free breakfast-that’s a joke stale cereal, basically nonexistent selection to choose from! If you’re not hungry or claustrophobic AND you
like sleeping on hard surfaces this would be a place for you-​otherwise stay away! Save your money and stay away!

this isn’t a ok medium inexpensive place to stay while in Asheville, what I really have to applaud though is the hot breakfast coffee and tea that they provide every morning. also the location can’t be beat your right next to the highway so it’s really easy to get off and on.

We stayed here right after my 2 yo daughters surgery, and the staff were so nice and helpful, wanted to make sure our stay was comfortable! The price was great, right next to the surgery center! I was beyond pleased. And the breakfast was great! We will be back! Thank you all for your hospitality! Great place to stay

Stayed here for two days total. There was a chlorine smell in my bathroom when I first got there, but that seemed to dissipate overnight, though there was no fan in there. It was clean, the breakfast was good (waffle machine), although I can’t back their coffee distributor (Maxwell is just awful). The housekeeping staff were especially friendly! Oh, and then there is Garfield the hotel cat who was outside. That isn’t his real name I’m sure but I can’t see him having any other name. He’s a BIG orange tabby, who sits outside and waits for you to acknowledge him. If you do, he runs up and will receive your pets for as long as you want. When you leave he’ll object by rubbing against your legs. He made the stay totally worth it.

This was an epic disappointment, though not a total failure. The Brookstone deserves some points for:
–super friendly staff
–decent parking spaces
–clean rooms
But. And oh my, the ‘but’.
In all my years of travel, I have NEVER not slept in a hotel, until last night. The concrete slab masquerading as a mattress, and it’s brick-​hard mates pretending to be pillows, were horrible. I couldn’t sleep, and I literally hurt all over the next morning. It made an already difficult trip exponentially worse, since I had a lot more driving to do.

Very nice, very clean. Great location right off the interstate and about 3 or so miles from downtown which is great. French Broad Brewery is less than 2 mi away!
The free breakfast was very good– lots of options ranging from fruit and yogurt to assorted cold cereal and pastries– even eggs, sausage and a waffle maker!
The staff was very nice, especially the cleaning crew.
Definitely would stay again!

This is a solid 3-​star. Clean. Comfortable. Friendly. Our room was small, but user-​friendly. Would have really loved to have a table or nightstand on my side of the bed, like Husband had on his side. No place to put a drink or book or anything. There’s a fridge, microwave and small coffee maker in the room. We only used the fridge.
Bathroom was small but clean. They have soap/​shampoo dispensers in the shower which is eco-​friendly.
Fitness «center» is a small room with three things in it: a treadmill, an elliptical and a total gym. Not inviting, but am guessing it would be usable. Pool is small, but pleasant-​looking.
Thin walls and/​or rude neighbors… probably a combination.
Location… off by itself. Personally prefer hotels that are within walking distance of things.

I was in Asheville recently on a business trip and was looking for a place close to my client’s office. The first couple of places I found where either booked or beyond the price range that our company will reimburse. So, I was happy when I found the Brookstone Lodge on Unilocal and saw the good reviews.
The hotel is independently owned, so they have a 24 hour cancellation policy (unlike the major chains) which can be an issue with work-​related travels. I often have to adjust the reservations at the last minute due to client scheduling issues. So, I decided not to make reservations in advance and just take my chances when I got there. Thankfully, when I arrived, they had a few rooms available, so I was able to stay.
The hotel was clean and rooms were pretty standard with all the things that you could want like a microwave, mini-​fridge, coffee maker, hairdryer, iron & ironing board. The employees that I interacted with were all friendly and helpful. The complimentary b-​fast is pretty typical for this price-​range — they have fruit, pastries, fake eggs, some sort of breakfast meat, potatoes or grits, yogurt, cereal, juice, coffee, etc.
All in all, I was happy with the room and the value, so I would stay here again.