Haw Creek Animal Hospital

Our schnauzer split a toenail and it was dangling on and needed to be fully removed. Our vet was closed since it was a Saturday. I called Haw Creek on a friends recommendation and they were able to get him right in. (Part of that may have been good luck) but all of the staff was very friendly and treated him well. He was only in the back for a few mins and they brought him out happy with his nail removed so it can start healing properly. They also trimmed all of his other nails for us. We will be going back there from now on.
Great hours… Open late and some weekend hours too!

I’m not completely dissatisfied with the quality of service, I just really did not like the staff. We rushed our cat here during the night because they were still open and had better reviews than the 24 hour clinic in town. We learned that we have a diabetic on our hands but it was more complicated than that. We had to bring our cat back in for more testing and what seemed like a wasted day and therefore wasted money. We were not kept in the loop about his progress, and when WE called to check in on him, we were told that he was in rapidly declining health and that we needed to take him elsewhere for further testing and overnight observation. Keep in mind that THEY didn’t call us and tell us this, WE called THEM. We transferred to Western Carolina Regional in Flat Rock and our little buddy is fine, but it was just wasn’t the best experience at HCAH. The vet we dealt with was just very cold and lacked warm personality skills. He was intelligent and well qualified, but lacked compassion. He also kept referring to our male cat as a girl… which was off-​putting. The rest of the staff also didn’t seem very friendly. Maybe the night crew is just like that. In a pinch, they might be okay because it is open 7 days a week and with late hours. Pricing also wasn’t as crazy as I’d imagined. But if you can make the 40 minute drive to Flat Rock, do it. It’s well worth it. Had I known about them from the beginning, I would’ve just gone there instead.

I took my dog here once and half the stuff that we requested during the visit was completed. I also don’t like how the inside looks — unorganized and general smelly. It gives me a bad feeling when I walk in. I’ve also found a stray dog before and took it there to have scanned for a microchip and the technician didn’t know how to look for a chip and said he didn’t have one. Come to find out after I called animal control the pet did have a chip! Will not return.

I was lucky to find this animal hospital after a horrible experience with another vet in town. They are AMAZING with your pets here. I could not imagine going anywhere else for my canine companions needs now.

This place saved my baby holland lop. He got a traumatic brain injury from a poorly planned jump, and was uncontrollably rolling his eyes and head. Haw Creek made time to see us as a walk-​in and after hours. They were sympathetic, encouraging, knowledgable and professional. Furthermore, when I was leaving I saw them make time for one more client whose dog was critically ill despite having already closed — it was well past 11. I could tell they really care about people’s animals. They treated my bunny for 3 days and he is now back to being a normal bunny. Thank you Haw Creek Animal Hospital!

Every time I go to this place — and I haven’t gone in a while, though my sister had a recent bad experience with them, I am reminded why I do not go here.
On my first visit, Dr Sinclair made fun of my dog’s scrotum and belly. I think I took my cat here once or twice after that, but began looking for another vet. I lived close-​by and really wanted to find a holistic vet. So I might have taken my dog back there one more time, and my cats a couple times, but I had such a terrible experience each time for one reason or another. Finally, «holistic» seemed less important than «considerate,» «reasonably priced,» «oh yeah, you have an appointment so you don’t have to wait forever.»
At one point, my sister’s 13-​year-​old dog seemed to be very toxic, not eating, hardly drinking, and was having immense trouble walking and standing. Fearing this could be the end of the dog’s life, my sister took her to Dr Sinclair, a «holistic» vet who supposedly does acupuncture and chiropractic: Dr S recommended neither one as a form of potential relief for Cookie’s leg troubles. I looked up some remedies in a holistic pet care book, and since Cookie wasn’t eating, was effectively fasting herself, suggested my sister call Dr Sincalir and ask if it would dangerous to fast the dog with broth. No, said Dr Sinclair. Well, guess what? Cookie improved and lived for 2 ½ more years. No thanks to Dr Sinclair.
Later, my sister took her cat there. They had an appointment. My sister waited 45 minutes past her appointment time, or possibly more. Someone came in after my sister and went right back to see Dr Sinclair — WTF?
The wait times in the place are horrendous (they cannot possibly just happen to have an emergency every time you have an appointment, can they?) — even when you have an appointment you can expect to wait at least 30 minutes. The desk staff rarely comes to the front desk when you enter.
I had spoken to Dr Marchitelli there last year about a totally different matter, and was impressed with her. My sister used Dr M’s services for her ageing cat and was also impressed. But Dr Marchitelli is gone to do animal hospice work.
There are so few holisitic vets out there that one hopes maybe something will change about an establishment like Haw Creek, but it doesn’t and the fact that I’ve had about three or four different experiences with them in long intervals, same with my sister, suggests that they just plain suck.