Organic Mechanic

Really appreciate the excellent service OM provided to our son, who’s a student in the Asheville area. We live 7 hours away and couldn’t get the car home for repairs by our local mechanic. Very pleased with how our son — and his car — were treated at OM. He will definitely be back, and we will recommend to others in the area.

I AM ONE VERY UNHAPPY ORGANIC MECHANIC CUSTOMER !!! Unfortunately I’ve been given no alternative to but to take my business elsewhere. Here are the facts: First of al I’ve been a customer for over a year and half now… so I’m not a disgruntled new customer… I’ve actually had a good relationship with them up til now !! (the un-​returned phone call thing has happened before with them though) I emailed Organic Mechanic on Thursday asking for a detailed estimate for timing belt replacement as well as a myriad of other things.
No response.
I call Monday morning around 11am and get Voicemail… and leave a vm explaining that I had emailed asking for an estimate and not gotten a response.
This apparently made no impact because Tuesday at 3:30pm I had to call again due to no returned phone call (despite their vm stating «WE WILL RETURN YOUR CALL») and get Jay on the phone. I ask what was up and explained that I had neither my phone call or my email responded to.
I got no apologies… just «We were busy after the holidays». Jay had my email request because he was then reading from it. I asked for some additional things to be added to the estimate and was promised an email later that afternoon.
One week later still nothing.
My thoughts: As a business owner myself… I can say things do fall through the cracks… but cmon ! Phone calls get answered within 24 hours-​PERIOD ! My take away… after 3 attempts at trying to give them my business and still nothing… that’s a business that’s heading for the rocks or just doesn’t give a shit… which is it Organic Mechanic ??
SO…if they’re that busy or they simply don’t care… think about how they’re going to handle working on your car… it all ties together !!
My suggestion — find another mechanic… the one on Patton Avenue seems to be eager for my Honda business

Gotta say I am not a car guy by any stretch of the imagination. When I moved to Asheville I searched for a mechanic with a good reputation. Organic Mechanic is a little pricey but I always get the best customer service and they really take time to let me know what is happening and what my options are.

Shane is wonderful. I lost a piece of jewelry down my center console and he told me to bring my car in a he would take a look before we made and appointment and before I paid any money. Shane was able to pop the pieces of the console out and grab the jewelry out within five minutes and he didn’t charge me. I was a huge relief to have the piece of jewelry back and so quickly. The Honda dealership told me they couldn’t get me in for a week, and another mechanic told me he would need at least two hours of labor to get the console out. Everyone else wanted me to bring in my car and leave it for a few hours and even a day for a job that took 5 minutes. Thanks so much to Shane and the Organic Mechanic!

Having driven by the neat & well presented building on Haywood and in need of an oil change I stopped in on a Tuesday morning. Here’s what Shane Sharkey (really that’s his name told me).
«Can you leave it for 2 ½ hours?» For a simple oil change? I thought. He informed me that they will not perform service as the customer directs but require a full diagnosis of everything they deemed wrong with my Volvo! And charge me some $ 45 for the «mechanics time» to tell me all that’s wrong with my vehicle.
Light years beyond «bait & switch», I will never, under any circumstance entrust my vehicle to anyone who attempts to up sell.
I do not recommend this shop.

My car was overheating and I took it in. I was prepared for the worst: a broken radiator, blown head gasket, and a $ 1,000 repair. The mechanics at Organic ran a complete diagnostic on the entire vehicle, and much to my surprise (and delight), the solution was replacing the radiator cap. Cost: $ 15.
They didn’t try to upsell me, they didn’t take advantage of my dire straights. My car is old and high mileage with a lot of little problems (nothing major), and they didn’t try to pressure me into spending a lot of money to fix them all. They replaced the radiator cap and I was on my way.
Good, honest people. I will be back.

We got stranded with a serious car problem in Asheville while heading south to Florida. With consternation I searched the web for someone to help and found the Organic Mechanic. The company advertised expertise with old Saabs. The following morning we were steered to a great breakfast place while the team took on our 2007 wagon. A major part had failed and was needed. They special ordered a second hand one to save us money –but sadly it didn’t work, so they overnight mailed a new part from Saab and didn’t charge us for the second hand one. We were on our way a few hours later than usia, but given we probably would have broken down on the side of the road, our thanks go out to the Organic Mechanic crew. Definitely recommend this team if you have care troubles in Asheville, NC! And ask them about that breakfast place down the street — it’s great!

My car was in worse shape after I picked it up than when I took it in. I went in with an off track window that I had taped over with window kit plastic. Apparently needs a new front regulator, a 200 dollar part I cannot afford at the moment. When I went back in to pick it up they had slapped the same plastic over the window with no extra tape, found that out on the highway in the rain, thanks a lot. Also my low beams which had been working just fine mind you, except for one light that had just burnt out, suddenly «don’t work» I’m hoping the second light burnt out and it wasn’t them meddling with wiring they know not of.

The WORST auto shop I have ever been to hands down! At first I paid $ 270 just for timing, which is what they told me I needed. The next day the car wouldn’t turn over again. At this point I noticed one of my one week old plug wire was actually RIPPED which caused the code reader to throw out a «Cylinder 1 Misfire» code.
They had tried to pull the plug out by the wire rather than the fitting.
After returning to the shop, I was told they would not repair the vehicle for free like their warranty stated. It took two hours of arguing (politely) just to get them to agree to drop the three hours of labor from any more work that was needed. They had no excuse for the ripped plug wire.
Also, even though I had an early a.m. appointment, I spent all day in their waiting room just waiting for them to look at the vehicle. I’m not sure why I made the appointment. I was told, I should have told them I would be waiting and not just dropping off. Why would I need an appointment time to drop off?
They replaced the plug wires (at cost to me) and found that my crankshaft pulley had broken off somehow. Another $ 900 later and they had «fixed» that problem.
Less than two weeks later that same exact crankshaft pulley broke off again! I was told by another mechanic that they had not used Loctite and they had over-​torqued the bolt causing it to slip and crack again.
This threw off my timing (again) and now I have a cracked cylinder head, which is easily another $ 800 job if I’m lucky.
I’m outside their area now, and the warranty service hotline said they would cover $ 400 of work at another shop, only roughly one third of the original cost. :(

This place ruined my car. They took zero responsibility. Now I have to buy a new car. Never should have trusted anyone with such a stupid name

I’ve been going to Organic Mechanic for seven years, and I’ve never been happier with a mechanic. The staff is super-​knowledgeable and will bend over backward to make sure you understand everything about your service. These folks have stayed late for me, answered a million of my questions without batting an eye, and worked within my budget to make sure my car is safe and reliable. I really can’t say enough great things about them.

Wow, looks like they deleted their old Unilocal page to get rid of their bad reviews (mine is gone).
This place screwed me. Took me for a huge ride (pun intended). I ended up having to go to a different mechanic in Asheville to fix what they’d mis-​diagnosed (after I started to get the feeling they were leading me on), and the other mechanic fixed all my problems for about ¹⁄₆^th of the cost that Organic Mechanic quoted me.
Frankly, they just have a hip image that they use to take advantage of hipsters who don’t know much about cars (making fun of myself here).
This was a year ago, so maybe they’ve fixed things, but as of a year ago this was the worst mechanic I have ever been to, hands down. Totally negligent.

This is truly one of the best (if not THE best) service centers I’ve ever encountered. I was on a family trip to NC from PA when our Saab experienced a coolant leaking problem. The mechanics at Organic Mechanic did the job quickly and for a reasonable price. However, the best part of the experience was the generosity and courteous service we received. The staff took us into downtown Asheville while our car was being fixed so that we could see the sights and have lunch. Then they picked us up and we were back on the road in our repaired vehicle by late afternoon. They saved our trip! All this and a strong sense of environmental consciousness is hard to beat!

Thank you thank you thank you! OM took my husbands car in without notice, oil everywhere and smoking like a freight train!
They very easily could’ve taken us for a $ 1200+ «ride». Instead, they stayed in constant communication with us and had the car repaired and purring in less than 2 days for under $ 130.00! We’ll be taking BOTH of our cars their now for regular service and recommending them across the board! Thank you OM!!!

This place is «green», the folks are really seriously nice, competent, and the service is amazing. I highly recommend them. They are not cheap but I hesitate going to a place that might be less reputable and honest… when these folks do a great job and tell it like it is.

Awesome. Knew about your car. Friendly and nice. Service was quick.

The folks at the Organic Mechanic were fantastic. They stayed in constant contact, even making calls after their posted hours. They completed a lot of work in a short amount of time, and saved me as much money as possible. Nicki and the rest of the crew were super friendly and I will definitely be going back whenever I need car work done!

There’s always one thing you leave behind when you move: a parent, a friend, a church, a school. When I moved away from Asheville, I left the Organic Mechanic behind.
These are the most qualified, communicative & helpful mechanics I’ve ever met, not to mention some of the most worthwhile human beings you can choose to do business with. You never have to worry about being cheated here. They get the work done promptly & thoroughly. They keep you updated on all adjustments & fixes.
The cherry on top: they’re ecologically minded. They recycle car parts you never knew existed, much less knew could be recycled.
If all that isn’t enough, they’re just plain nice. I used to live within walking distance of their shop, & on multiple occasions, I took my dog with me to drop off or pick up the car, & we both got nothing but smiles.
Organic Mechanic saves your car & the planet; what more could you ask for?