Precision Tune Auto Care

Not only was the service without communication, lengthy, & a rip-​off, we actually had a much bigger issue. There was a knocking noise after this location replaced a rotor, brake pads, & the caliper. When we returned to our home town, we took it to our local Precision Tune to see if they had done the job right. Not only was one of the bolts hand-​tightened, another of the bolts was completely missing. We were lucky to have made it home at all. While I wouldn’t recommend never visiting a Precision Tune (the one in Lawrenceville, GA is quite amazing), I would highly recommend NEVER visiting this location. It’s a shame that they take advantage of people on vacation & do not care if the job is even done correctly. If you have to have something done while in Asheville, seek out somewhere with better reviews. Otherwise, you may find your newly repaired brakes missing bolts while you’re driving through the mountains.

Blake gave me estimate of $ 300.00 per parking break cable and claimed I needed to replace both. Totaling up to an estimate of over $ 900.00 to replace to parking break cables. I checked around online and found out that those cables only cost $ 30.00 per cable. I did not have him do any work to the car, and when I confronted him with what I had found out and that he had tried to scam me he had no excuse. I was charged $ 68.00 for a diagnostic fee and when he gave me the receipt it was BLANK, there was no proof of the estimate he had given me.
I don’t know if this has happened to anyone else, but I think people should be aware of what kind of business this is.

Definitely not a fancy shop, but I got what I needed without a headache. My starter went out last week and I did not have time to get it taken care of until the weekend. I called on a Saturday morning to see if they’d be able to install a starter I had purchased that day. They are only open until 3PM on Saturdays, but they were able replace the starter even after dropping my car off at 1PM. The man at the desk did not try to sell me any BS services. I got my starter installed and my car is running perfectly. Overall, a good experience.

Awful customer service and they refused to perform the service I asked for. Don’t go here.
So my friend’s a mechanic and he looked at my car (which is very broken) and said it needed a new ignition switch, but he was going on vacation so he couldn’t do it. So I went here. And I told the guy, «Hi I just want a new ignition switch.» And he said, «Well what’s it doing?» and I told him, and he said «That doesn’t sound like a faulty ignition switch.» And I said thank you for his opinion, but I wasn’t there to get his opinion, I was there to get a new ignition switch. So I signed a little piece of paper saying they could look at my car (which I thought meant that they would look at my car and then replace the ignition switch because that’s what I asked them to do).
At NO point did I say, hey why don’t you diagnose my car? I said, «Hey please replace my ignition switch.»
So let’s fast forward two hours. This is two hours of me standing next to my car and a guy, Chuck, poking around under the hood. Chuck never talked to me at all or made eye contact or acknowledged my existence. At one point, while I’m literally 3 inches from the front tire, Chuck (without a word!) gets into my car and DRIVES AWAY to take it for a test drive. Okay, first of all, I didn’t ask them to fucking take it for a test drive. Second of all, if the owner of the car is standing RIGHT THERE watching you poke at her car, maybe you could tell her that you’re about to take it for a test drive. That is possibly the rudest fucking thing that’s ever happened to me.
So Chuck comes back (STILL COMPLETELY IGNORING ME) and I go to the front desk and the man, oh so politely like nothing is wrong, says, «Okay, so we took it for a test drive and we did a complete diagnostic and there’s nothing wrong.» and I said, «I didn’t ask you to do a diagnostic, I know there’s something wrong, I don’t care if it didn’t happen to you when you test drove it, I just asked you to replace this part.» And then he said that he still didn’t believe that the part was the problem and refused to change it, and suggested instead I leave my car there overnight and they’ll keep testdriving it and trying to figure out if something is wrong. Uh no thank you.
So then he charged me $ 68 and said he couldn’t help me. ALL I WANTED WAS A NEW IGNITION SWITCH, AND HE REFUSED TO DO IT AND THEN CHARGED ME FOR A DIAGNOSTIC. And the WHOLE two hours I was there next to the car and they completely ignored me. What in the serious fuck. Don’t go here.

@!*!*# Flat Tire!
Okay, I forgot to renew my AAA. Thank goodness for good southern hospitality. Off roading on mountains in NC, far away from home; Bobby came and changed my tire even though the jack would not work Thanks for breaking the rules for me and reminding me on how genuine goodness is still in practice. Certain employees can make all the difference in a business. You have my gratitude!