Loyalty Home Solutions

As the first snow of the winter of 2015 – 2016 approaches I cannot tell you how happy I am that I found Loyalty Home Solutions. I was very much impressed with their responsiveness, professionalism, attention to detail and work ethic. Instead of playing phone tag we spoke on the phone regularly, we communicated through emails and text messages, we also did some of the payments electronically (for my convenience while I was out of town traveling). This is so rare in a small Home Improvement company and you really appreciate it if you have been strung along by some other fly-​by-​night company.
My sad tale started in January of last winter. We have a fairly big two story and we had a lot of ice damage. I spent a lot of time on a 30 foot ladder chopping ice and cursing myself for not replacing the 20+ year old roof over the previous summer, as I had planned. While I was up there, I noted that all of the trim boards which face the sun, were in bad shape and also needed to be replaced. We had some leaks around 3 decorative dormers in the front of the house and a lot of damage around the sewer vent pipe over the master bath in the back of the house. We also replaced the gutters and downspouts as well as installed gutter helmets to keep the leaves and pine needles out (I usually have to clear the gutters 3 or 4 times a year but am hoping that is a thing of the past).
We own the former «Show Home» in our development, as such it was the first one built. I started searching for a roofer in July and we decided to go with a friend of a friend, who was highly recommended. He gave us a good estimate and said he would do the job in September. I started getting really nervous late September when almost all of the other homes in the neighborhood were getting their roofs replaced and our roofer had not started yet, or returned my calls. He strung us along for over 3 months, he never picked up the phone on the first call and we played phone tag for weeks. Finally, the Monday after Thanksgiving, I left him a message that he was fired. To his credit he called me back and apologized and admitted he was over committed and did not blame me for firing him.
Earlier I called several roofers and left messages, Laryssa from Loyalty was the first one to call me back, I told her my story and she understood my concern. Romulo was out the next day to walk the property with me and I got a written estimate within a day or two. By the weekend I hired them, turns out they had done some of the other homes in the neighborhood (including the house across the street from us). I did not expect to see them for at least 2 – 3 weeks but was surprised to hear that they had an opening and could start about a week later. I had my first good night’s sleep in weeks.
They were here about a week, it was a big job and they worked from sunup to sundown and a little past that (with headlamps) to make sure we were sealed up tight each night. As can happen, we had some additional damage to the decking, that we did not know about until the shingles were off, which had to be fixed. On the final day, Sunday morning, I was leaving the house and Romulo was there with one other guy. They had damaged a window screen during the week and were going to fix it but needed to go to the store for more screen material. As I left I asked him if he would fix another screen I had inside the house. I had damaged that screen myself over the previous winter (with my roof rake). When I got home my wife told me that they replaced all the screens not just the ones that were damaged (I never saw an extra bill for that).
I feel 100% confident that if we have any issues like last winter, Laryssa and Romulo will be there to first answer the phone and then stand behind their work. I would be happy to recommend them.