Dunkin’ Donuts

I liked this DD. Up until recently, it was my favorite location to visit, mainly because they have a drive-​thru, but also because it’s convenient to get to. But now, it’s slipped way, way down, and I won’t be going back.
It had some problems in the past. The staff was… not high quality. They mumbled through the drive-​thru speaker, had trouble understanding food orders, and kept the mic on so you could hear them talking to their co-​workers through the drive-​thru speaker. But that slowly changed. They hired new people, part of which is probably because they started serving Baskin Robbins ice cream.
Okay, so a couple of times, I couldn’t get through the drive-​thru because they were doing renovations. That was temporary, though, and I won’t hold that against them.
Now that they’re selling ice cream, they have a lot more teenagers in the place, which makes it a little noisier than usual (plus, they’ve got the music cranked inside). Sometimes, when I need a little catch-​up time on a deadline, I like to sit inside and sip a coffee, maybe munch on a bagel, and work on some of my writing projects. Okay… I can listen to my MP3 and tune out the crap music and the unnecessary chatter of teenagers. No problem.
A few weeks ago, my wife went through the drive-​thru and ordered a decaf coffee. They give her regular. She didn’t know this until she couldn’t get to sleep until 2AM. Okay, I can forgive that (and she can, too). It’s just a mistake; someone grabbed the wrong pot or the wrong cup. Whatever.
Today (June 22, 2014), I go in to do some writing. I order a coffee and a bagel (like usual). The cute blonde with the pony-​tail and the nose stud takes my order (again, like usual). Her co-​worker is busy filling up a tray of cups for a drive-​thru order. He uses the last of the coffee… which is weird to me because why would Dunkin Donuts not have coffee constantly brewing? The two things they should never run out of is donuts and coffee. Right? When it starts running low, you put another pot on. Am I right?
Anyway, the coffee is out and cute blonde still has my order to fill. What does she do? Does she tell me, «I’m sorry, sir, it’ll be a few minutes while I brew a fresh pot.»?
Nope. Instead, she grabs the pot of decaf and fills my cup.
I heard her co-​worker say something to her about it. I’m standing there, waiting for her to say something to me. Does she? Does she own up to it? Does she ask me if I want the decaf rather than waiting for more coffee to be made?
Nope again. She hands me the cup like it’s regular coffee. And this is after I had already donated sixty cents to their tip cup, by the way.
Folks, I’m not a caffeine fanatic. I didn’t need the boost to fend off a headache or wake myself up. I just prefer the taste of regular coffee. Decaf, to me, has a metallic aftertaste that I don’t particularly like.
I made my way to my table and ate my bagel, did a little bit of work on my novel, and sipped the decaf coffee she gave me. I made eye contact a couple of times, waiting for her to own up to it, maybe come over and offer me a free refill of regular… something… But nope. Nothing.
I can deal with renovations. I can deal with people making honest mistakes. One thing I can’t deal with: a salesclerk knowingly giving me the wrong thing because she doesn’t want to ask me to wait a few minutes. What she did was dishonest, and makes her a liar.
So screw this particular DD. There are many, many others in this area. If I have to drive a little farther to get my coffee and bagel, I will. I don’t buy things from liars.

Always makes my drinks perfectly. I’m not sure of the females name but she is always working in the morning at the right cash register. She is great!

Busy store, fresh donuts and friendly staff.
They left my coffee warm (I asked for a iced coffee) but I didn’t complain. I give them a good four stars.

It’s not rocket science. It’s coffee, donuts and sandwiches. Apparently it takes 3 try’s to get the order right. All I ordered was a sausage egg and cheese on a English muffin and a ham and cheese. First try just got a sausage, egg and cheese I then said I’m missing a sandwich, I then got a ham and egg on an English muffin. Thank goodness I checked. I then asked where’s the cheese. The manager kept yelling at his staff. Very rude, felt like he was taking down to them. So when I get my sandwich back, all they did was through a slab of cold cheese it. I said, was it to hard to melt the cheese. I told him that I was done. I’ll fix it at home. I understand that it’s crazy and hectic in the morning but it’s your job to get the order Right. I’ll start going to the other DD in Aspen Hill. Learn to be nice to your staff, don’t be rude in front of customers.

Breakfast croissant with bacon, ham, sausage, egg and cheese is on point! and I’m not sure if they still have the dunkin deli/​togos bc I drove by recently and didn’t see the sign, but if they still have the pastrami sandwich, it’s the best around! Oh and don’t forget to order some tater tots. They’re delicious here.