Hotel Aspen

Pic perfect rooms. I would recommend this place for anyone who is planning to spend a night or two in Aspen.

We had a great time at hotel aspen, and most of the staff were helpful and courteous. However when we ordered a cab Thursday night (²⁄₄) at 9 pm the gentleman at the front desk called to let us know our cab had arrived early. We weren’t quite ready so it took us 5 minutes to get out the door. As we were walking out the door the gentleman at the front desk called us again. I told him we were on our way out and he said «it’s been 5 minutes already, so I guess you’re not getting a cab tonight» and hung up on me. I’ve never been treated like that by a customer service professional, and it made a night I had been looking forward to for months start on a very sour note.

The stay at this hotel was very pleasant. The staff was very nice and friendly and the complimentary breakfast/​dinner was icing on on top of the cake. Room was very nice and spacious and very clean. The warm pool and hot jacuzzis were a plus! Open until 10pm. Recommend this hotel when traveling to Aspen.

Had a wonderful stay at Hotel Aspen over the holidays. Similar ambience to a European style Alpenhof with breakfast and dinner and drinks included at happy hour. The staff is fantastic and bend over backwards to help the guests. The rooms are very modern and comfortable and nicely decorated. The hotel is ideally located and is walking distance to slopes, bars and restaurants and shops. Could not have asked for a better visit to Aspen.

Hotel is way shabbier than it looks on Internet. The contrast is almost funny. I attribute the ridiculously positive reviews to the fact that pot is legal in Colorado. Though room where breakfast is served is nice, and location is good. Which is lucky, because the only way to survive shabby rooms is to stay out of them.
Judy T

Stayed there on Sept 2015; room 117. The room was small but clean — no problem for me. Why only 1 star: the AC unit is 3 feet from the bed and extremely noisy. Not only did I not sleep due to the noise from the AC but sufferred nasal congestion because of the proximity of the AC to the head of the bed.

To call this a hotel is a huge stretch. It is an overpriced — (we paid 500.00 !!!)motel on main st in aspen. No valet — park on side of hotel. Do not go If you can’t carry your luggage up stairs. Pictures look nothing like hotel. Terrible shower pressure, tub is old and gross. I would love to get my money back from this dump. Don’t be deceived !! Try the Hyatt, st. Regis, Jerome etc. this «hotel» is a major rip off. A 2.5 star hotel max

Loved our stay here. the hotel is centrally located, walking distance from the town square with all the shops n restaurants. The rooms are reasonably good and comfy. Staff is good. The breakfast is complimentary n they hv a reasonably good spread. I would recommend the place to all for sure. It’s a grt deal for the money.

I went by to check out the room that I am moving into tomorrow night for one night– at a rate of over $ 600 per night– and the hotel is truly a motel… the room smelt musty and there are dogs running around the pool deck. I called the front desk to tell them we could not stay in the room because my wife has allergies and would not be able to stay in a musty room– and they will not refund my money. I will deal with the management– but think that everyone should know they are getting a motel– that smells… not a $ 600 per night hotel.

Not sure at all why this place has received high reviews. Overall the experience was fine but the hotel is far from nice/​upscale. It’s basically like a motel with a modern flip. Looks nice but lower end all around.
Rooms are all outdoor motel style entrances. When you walk in it looks nice but then you see the old counter for the mini fridge area and the bathroom is very tiny. You cannot access the toilet without closing the door.
The beds appeared to be nice, but my husband and I both slept miserable! It’s an old spring mattress with run down pillows.
Staff was all super friendly and very accommodating for our dog. And breakfast was decent for a free one.

I think it’s terrible to pay a decent amount of money for a hotel room, and the tv shows options of ordering a variety of movies to charge to the room, and then it doesn’t work. Then the front desk said Comcast didn’t work here at this hotel! I wouldn’t have stayed here, had I’d known this service wasn’t available after it was advertised! Bad customer service.

According to Unilocal’s star system, 3 stars indicates that it is, «A-​OK.»
PROS:
LATE ARRIVALS: We arrived pretty late (I’d say around 1am) and the front office was closed. Apparently, everything in Aspen closes early so this is the norm for this area. However, even though the front office was closed, we were still able to make a phone call using the phone located on the side of the office and we were able to contact an individual who was able to give us a code so that we could get our room key. I’m glad they’ve thought this issue through for late arrivals. COMPLIMENTARY BREAKFAST: Now, this is nothing compared to Aspen Over Easy (located a few blocks down), but it does get the job done. They have a variety of options to choose from like, eggs, bacon, sausage, bagels, muffins, coffee, juices and others that I’m surely missing, but its definitely enough to provide fuel for spending your day on the mountain. ROOM: The room itself wasn’t too bad, there were 6 of us that stayed in one room. Yes, it was a little cozy, but we were just there for the awesome snowboarding available at Snowmass. The room was equipped with two queen size beds and one pull out bed. The room is nothing above the ordinary beds, lamps, tv, bathroom, and other standard amenitites that are available at any Holiday Inn without any of the Aspen mark up. FACILITY: The best part of the whole hotel was the fact that their pool is heated and you can comfortably spend some time in there and then relax in the hot tub afterwards. Its the perfect way to cap off your day on the slopes.
CONS: I can’t really think of any major cons that would be abnormal for a 3 star hotel. The pricing is a little on the high side, but again that comes with any accommodations in Aspen.

Really enjoyed my weekend stay here. Rooms were clean and spacious. Free breakfast was nice and had a good selection. We rented bikes at no cost, which was an added bonus! Did not use the pool or hot tub, but the area looked clean and well kept. 3 – 5 minute walk to town. Overall this is a nice place for a few nights or extended period of time. Will stay here again on my next return.

I don’t know how people can rate this 5 stars. Maybe it’s because I stay in a lot of hotels but this truly is a 2 – 2.5 star place. At least from my experience. Let’s start with check in. The guy their was less then helpful and seemed to be put out of his way to check us in. He didn’t give us the parking pass we were suppose to have hence I got a parking ticket while our car was parked right where he sad we should park. It was an easy fix to take care of but still a needless hassle.
The room. Lipstick on a pig comes to mind. Yes they made the rooms look nice for pictures but with a closer look and actually staying in the room, it’s a different story. Upon entry in our 1 bedroom room. We were smacked in the face with an odd odor. It’s hard to describe but it wasn’t the most pleasant slightly annoying odor. The king size bed was located in a room with zero windows. So if you are like me and like to wake to natural light don’t stay in one of these rooms. The bed needed to be replaced, it is past its prime. The ac made a clinking noise that was very annoying. Plus no nightstand on my side of the bed. The carpet in the entire room was in desperate need of a cleaning. Maybe the smell was coming from their. I wasn’t about to put my nose on it to find out.
The bathroom was small but looked nice. The added hair from other people was a touch I could have done without. They also label the hand lotion with a fee of $ 25 if you remove the bottle from the room. No word on what would happen if you used all the lotion. In my 20 years of staying in hotels I have never seen labels on the cost of removing toiletries. Get smaller bottles if you don’t want them to have feet. My wife says the soaps were nice. To me soap is soap.
Now the kitchenette. We didn’t utilize it much, the fridge did keep things cold. My only problem with it was cleanliness. My daughter needed a plate to eat a pastry on so she didn’t make a mess. When I went to get the plate, all of them were dirty with the previous persons food on them and wet. Every plate and bowl was dirty and wet. Unacceptable!
The pool area was filthy. The chairs were covered in mildew and the pool was cold. I have been in heated pools and this was not close to warm. Especially considering the outside ambient temperature. My girls were disappointed they couldn’t swim.
The good about the hotel. The breakfast was one of the better included breakfast I have had at a place like this. The location is good for walking everywhere with in Aspen, hence why we left a car where we did and received a ticket. There was a very nice playground located behind the hotel for children. There were free bikes for guest although no way to accommodate children that can’t ride.
I have stayed at their sister property the Molly Gibson, a long time ago and will give that a try next time. Or just stay a one of the slightly more expensive properties around town. There are several options to choose from in Aspen. I could not recommend staying here.

This by far was the best hotel I’ve ever stayed in!!! Has clean rooms, huge jet bathtub, microwave, and dishwasher, coffee machine, blow dryer, and hd tv in the room. The hotels pool is heated, A good size, and 8 feet deep. the hot tub is very good as well. the continental breakfast was amazing and there were many choices, even fruit for vegans. The rooms are an outside entrance so you have a lot of privacy. I’ll see you get to meet famous people and people from all around the world such as Austria.

These five star reviews need to tone it back a little. I’m not saying the hotel was bad, but five stars for a hotel in Aspen would land you at the St. Regis, spending no less than $ 600 a night at a very top-​notch place.
I spent two weeks here, attending the Aspen Ideas Festival for work. This means I spent two weeks in a hotel room. Repeat: Two Weeks. Hotel Room.
Conclusions:
Expedia’s 2.5 star rating is accurate. The overall feel of the hotel is much more motel than anything else. The lobby is disconnected from the rooms, and you always walk outside to get inside, if that makes sense to you.
The hallways leading to the rooms are very dark — so dark that I had trouble finding the key slot in the middle of the day. My room was a good size, but had this weird smell. I went into another room or two, same smell. Kind of a musty-​aged-​hard to put your finger on smell, but it never left, despite my windows being open a good amount of the time. Not a bad smell — but a smell nonetheless.
The room was clean, the beds were comfortable, water pressure was decent, and linens were nice. The cleaning staff made a habit of drowning the furniture in wood polish nightly, so much so that the wooden surfaces turned into this seemingly frictionless nonsense land in which all items slid around way too much. I ended up wiping a lot of it off with a damp towel so my Mac wouldn’t slide off the desk every time I opened it.
The A/​C is in the wall, and never really seemed to shut off (It was on auto). I had it set on 68 and it buzzed and hummed all night long. I don’t think it was broken, but I never really could tell what temperature it was in the room. Never hot, just never cold enough to get the unit to shut off.
There is a fridge/​sink/​microwave setup, but the microwave takes up 90% of the main counter. The extra sink was nice to clean a few things (mainly my protein shake bottle) and the microwave came in handy when I got the flu (funnn…) and microwaved some soup from the grocery store a few times.
The pool was nice, heated to what felt like 88 or so degrees every day, so even when the temperature dropped 28 degrees the instant the sun dipped behind the mountains, it was nice to go in. The hot tub was also always on, which was a nice daily relaxation activity after working the festival all day. The hotel staff did a great job of cleaning the pool, as my time in Aspen corresponded with hilarious accuracy to the peak of their «cottonwood is falling from the sky like snow» season, so after a day of «snow» the pool looked like it had cotton balls lining the top. The hot tub was covered most of the time so much of the white allergy balls avoided it completely.
The gym… what?! No gym! They do offer 20% off passes to Jean-Robert’s Gym, but Hotel Aspen sadly has no workout facilities on their property. Boo.
Wifi — free, but slow. The fast (er) wifi was $ 8.95 a night, so I stuck with the slow one.
Speaking of free, the bikes out front are also free. The range of time I could use one depended on who I asked — anywhere from «about an hour» to «bring it back before the sun goes down». I ended up getting a WeCycle pass, so I only used the free ones once or twice but they definitely came in handy.
Breakfast was free, included with the room. It was the same thing every day, but they did provide bagels, toast, deli meats, eggs, bacon/​sausage, fruit, coffee, and juice, thus mitigating my need to seek breakfast elsewhere. Good, not amazing — more convenient than anything.
The staff was nice — very nice. I got a good number of packages delivered to me while I was there, and most of the time they made their way to my room while I was working. They were happy to help with my transportation, and the shared shuttle with the Molly Gibson came in handy some mornings.
I was in Aspen for two weeks. I had a roof over my head, running water, conditioned air, and I didn’t pay for the room. Should I return next year, this place won’t be on the top of my list, but it for what it was and what I needed it for — not bad.

We were amazed at how beautiful this hotel was. We reserved a two queen hotel room which came with a mini bar, microwave, mini refrigerator and sink. The room had great details and a small indoor patio that overlooked the pool. Their breakfast was one of the best. I would highly recommend this hotel and would definitely come back.

Wow! What great service. Free bikes and very clean rooms. Close to the action. What else could you ask for?
Had problem with air conditioner and they fixed the problem in 5 minutes. Great free breakfast and the staff was awesome. Thanks to Michael who helped so much and had an unbelievable attitude. He loves his job and it shows.
I highly recommend this awesome hotel! They try hard and it is very clean. Thanks so much.

Great little hotel.
Pros– nice rooms, nicely outfitted, great work desk for computer, chargers, etc, super comfortable beds, great front desk service, outstanding shower, great location on Main Street. Great pool and spa area for winding down.
Cons– very very small rooms, no vanity space in bathroom to lay out toiletries.
Small room is not really a big deal but vanity space makes it a 4 star for me instead of a 5.
Highly recommended, especially for off season rate of $ 109!!!

My friends got us a room here for 1 night to see a band at the Belly Up. She’s a wedding photographer so she spends more time than anyone I know in Aspen and this is her favorite place to stay. I can see why and know that I will be staying here when I visit again.
Our room had 2 comfy beds with fluffy linens, I believe they were queen beds. Whatever size they fit 4 of us without any problems. We had a nice wet bar in the room with a small fridge we used for leftovers and brews. The TV was huge. There was a nice patio out front and a sort of enclosed porch room with 2 chairs and a table before entering the room that we enjoyed in the morning. The hot tub and heated pool was the icing on the cake, and they supplied us with warm robes that we used going back and forth. It started to snow that night so the robes and extra towels came in handy.
We actually overslept and missed our wake up calls. They finally came to our room around 2, way after checkout. We thought for sure they were going to charge us for another night but they didn’t & were super cool about it. They said they understood and let us sleep until they had no more rooms to clean. How awesome is that! Hotel Aspen won my heart and I can’t wait to go back!