Mountain Flowers Of Aspen, LLC

Wow. Just wow. Unbelievably rude. Having been in the floral industry since 2001 I was absolutely shocked at how I was spoken to on the phone. I work for a Special Event Design company and am well versed in working with special events. I introduced myself and said that I was referred by an industry contact and was cut off and asked, «What do you want and when do you need it?» in the rudest tone. I was shocked and said, «Oh». She responded with, «We’re really busy» and I said, «Yes, I am too» and hung up. I would highly recommend Aspen Branch and Carolyn’s Flowers for your floral needs in Aspen. I’m sure the Basalt Whole Foods could also provide better customer service when it comes to your floral needs.

Wendy and the staff at Mountain Flowers are absolutely wonderful! Meeting with them at the planning stages for our daughter’s Aspen wedding was a breeze — Wendy made it easy and really got our vision for a winter wonderland wedding. The flowers — from bouquets to boutineers, to the church décor and the arrangements at the reception, were beautiful! At the last minute I realized i hadn’t ordered anything for the rehearsal dinner — I called Wendy and she walked me through what would be appropriate. They were lovely! I have worked with Mountain Flowers on several occasions including a non-​profit dinner where they helped by donating flowers as well. Forget the rude reviews — They are really precious ladies and will make your floral dreams come true!

I had been warned they were rude but ??? Walked in and ordered some planted flowers but then made the fatal mistake of asking if I could pick out out a few cut flowers from either their buckets or their refrigerator (I cannot always remember the names of flowers so I often just point them out instead). «No you cannot go look at the flowers,» she answered. «We have a rule as the store is just too crowded for that.» This was actually an insane statement as I was the ONLY customer in the store, and was already standing about 5 feet from the cut flowers. When I commented that that was sort of odd, she then not-​so-​nicely told me to walk over to where the flowers were (wait — I thought I wasn’t allowed?) so that she could show me some cut stems on the floor. «You could trip on them!» she rationalized, probably realizing how strange she had sounded with her first excuse of (nonexistent) crowding. So which is it – that the store has a policy (no matter how empty it is) that you cannot pick out your own flowers? Or did she really think I would trip on a few stems (in my hiking sneakers)? Bad service is one thing, but this borders on crazy, and I don’t do crazy. Stick with The Aspen Branch. Better flowers and they will let you pick through one of their delivery trucks if need be! Oh, and when I told the assistant they might do better business-​wise if they were a bit less RUDE? «We already do very well,» she smiled. Enough said.

Very simple review. I called to place an order, and they hung up the phone before even saying «hello». Think that sums up their approach to customer service :)

I called this florist on the recommendation of my friend who had a second home in Aspen. I wanted to order a large bouquet for another friend who also has a second home in Aspen. I authorized 150.00 to spend and was guaranteed that it would be a stunning bouquet and the delivery location was very close to the florist. To my shock, I was charged 180.00. 25.00 delivery fee and 35.00 assembly fee. Don’t all florists have to assemble their flowers? I am attaching a picture of the bouquet with a huge piece of kale and mainly green leaves. Minimal flowers. I am also attaching a picture of a bouquet in Los Angeles that I ordered the exact same day and paid $ 75.00. I called to complain and attached pictures to the email I sent them. I was told that kale is very popular and actually the bouquet really cost $ 200.00 so I was given a «deal.» When I mentioned writing a review, the offered to bring out w couple more roses or go pick up the bouquet and bring something else. I would never do that. Even more embarrasing than the face that it looks like I ordered a $ 50.00 bouquet. Last but not least. They asked me if the client complained or it was me assuming they didn’t like the flowers. Never order from here unless you want to pay $ 200.00 for kale and leaves.

Beautiful flowers and AMAZING customer service! Called from NYC to arrange flowers for delivery to my sister living in Aspen, the lady that answered walked me through 2 specific arrangements that when delivered my siste knew immediately who they were from!

We’ve worked with Mountain Flowers now several times– personally and professionally– and they are really wonderful. Wendy and her team have true floral artistry! It’s amazing how different and creative each arrangement or design can be. She provided beautiful flowers for our wedding, and my husband knows that flowers from their shop is one of the best gifts he can give me! The team really strives toward the next season of inspiration. They are consistently researching new ideas to couple with their own creativity. I’m excited to head there for my holiday decorating!

Wendy and the Mountain Flowers team designed the most beautiful flowers for our wedding. I simply showed them a few of my Pinterest pins and they came up with everything from those couple of ideas. It was like they read my mind! My family also came in a few days before the wedding to order a special arrangement for my house — the team put together an arrangement that was very close to what my wedding flowers looked like — simply beautiful. Highly recommended for any flower needs in Aspen!

I received the most beautiful flowers for Mother’s Day from Mountain Flowers. Wendy made such a personal touch by making sure all my favorites were included. Having spent 17 years living in Bermuda, it meant a great deal to me to see freesias again. The flowers were all so fragrant and beautified our home for almost a week. Our daughter also recently ordered Prom flowers with Wendy. Wendy really worked with her to make sure she got what she wanted and with in her and her date’s budget. A wonderful first time experience for them both. We are so lucky to have Mountain Flowers in our town. Such talent.

Beautiful flowers — yes. Easy to work with and proper billing, NO!
I have never encountered such terrible customer service in my life. I can’t even put into words how terrible my experience was. I provided very detailed instructions on our budget needs for some arrangements; I even provided these instructions in writing and discussed it over the phone.
We never got a receipt and we were a bit overcharged for the arrangements, around $ 25 to be exact. When I called to discuss this and also to simply get a receipt, the owner Wendy, yelled at me. I mean full on, yelling, ranting, even cussing! She told me «they didn’t have time to deal with stuff like this.» What, you really can’t provide a receipt to a client? She yelled that she couldn’t believe that I was harassing her over $ 25, that she «doesn’t even make that in a hour.» I even asked her, can we please just take a deep breath here and try to figure this out, I understand you’re very upset with me, but let’s try to correct this. I tried to explain, over her ranting and yelling, that I worked for a State institution with strict budgets and that we wouldn’t be reimbursed if we went over our allotted amount, all of which I shared with her when we placed the order.
This is how much she cared, she hung up me… three times! Yes, HUNG UP! What business owner hangs up on a client? When I called back to try to calmly rectify the situation she said, «you again, you’re not honestly calling me again?!» In my 10 years of event planning, I’ve never even heard of a vendor treat a client so badly. In her defense, I’m sure she’s used to dealing with clients with sky’s-the-limit budgets and she can do what she wants –if that’s you, then GREAT! I wish that was the case for me, but I have to be accountable for the amounts we spend, and she didn’t seem to understand nor care.
I honestly am still in shock at how terribly I was treated, not just as a client, but as a person and how badly Wendy handled this — it just seems her angry came out of the blue? Asking to discuss a bill and get a receipt — is this too much to request?
After several calls she sent the receipts and corrected the charge, only after I was told to «never to come back.» I find that funny, as if I would put myself through that punishment again.
I will say their work is beautiful, but is it worth it to be treated like that? How can a person that makes such beautiful flowers all day could be such a bully and unprofessional?

There are only two or three employees who work here and they are inconceivably rude, unprofessional and short tempered.
My company placed three simple orders over the phone for an event in CO and at first they seemed cordial, and the deliveries went without a hitch.
Upon asking for receipts for our accounting department over the phone one employee abruptly ended our conversation saying «I am very busy, I will email them when I have time. I have your email on file.»
Well she had the incorrect email on file, (which she would have known had she taken two seconds to let me confirm it). I called back a few hours later asking again for the receipt to which she angrily replied «I am sick of getting calls about this order. I don’t understand how a company is so stuck on one order! I already emailed you.»
Upon asking her to confirm the address she sent to she realized that she had sent it to the wrong email. After ranting about what a hassle it was to send me the copy she finally did.
It was a crude copy of a receipt whose total amount was illegible (because it was written in hand) taken on a CELL PHONE. This level of unprofessionalism was astonishing.
We called back a week later to ask for copies of the two other receipts that we never received, and went through the entire charade again. The most amusing/​even more unprofessional aspect of the conversation was that while the representative I was talking to yelled at me I heard another representative in the background yelling «Don’t email her! Tell her we won’t email her.»
It’s not good when your customers know that you are deliberately not giving them what they need.
The entire time I decided that the «kill em’ with kindness approach» was the best route to go. I finally received an email saying:
«We emailed this a week ago and will not email you them again.»
They spelled my name wrong.
Bottom line, do not do business with people who are only kind BEFORE you pay them! True customer service is shown through companies helping you with any question (let alone one as basic as «where is my receipt?») And it’s always given with a smile, despite whether you are talking to them in person or not. :)
Hope this helps! If you, a loved one or your company is looking for a pleasant flower company to do business with– take your business elsewhere to an establishment that deserves it.