1-800 Flowers

1 800 flowers had a $ 120 bouquet delivered to a workplace at 7:30 pm on a Friday, on a holiday weekend. By the time I got to work they were dead. They did nothing to rectify the situation.
To boot, the sender also sent their mother an orchid that was LEFT OUTSIDE in the cold, and naturally by the time she got home it was dead.
NEVER order from 1 – 800 flowers. Save your money. Not only are the arrangements awful, their customer service’s only response was «we guarantee 7 days of freshness». Not very useful. Flowers are meant to be enjoyed, not received dead.

I should have read the reviews before ordering flowers from 1800flowers. The flowers were supposed to be delivered last Sunday. Nothing yet. The customer service is horrible. Can’t believe they couldn’t deliver flowers after 4 attempts. Do not use this flower company. They are awful

I got flowers delivered yesterday ~ the arrangement was poorly done with leaves cramped into the case (there needed to be more trimming). Several flowers were delivered looking like they’d been sitting out for days already. One rose even had a shriveled petal below. There is definitely a lack of attention to detail. The arrangement held very little resemblance to the photo it was picked from.
I love receiving flowers & am thankful for them, but considering the cost I think next time they should get ordered elsewhere. This place failed in delivering what was advertised & I think is overpriced with sneaky ‘service’ charges.

My husband ordered two bouquets for our anniversary to be delivered ⁸⁄₅ and ⁸⁄₆.
The bouquet that was delivered on ⁸⁄₅ had lilies that were completely broken off the stem. As I bit into a chocolate covered strawberry, the chocolate didn’t come loose and when I looked there was hair! The strand of hair was at least 4 inches long, embedded through the chocolate and intertwined with the strawberry. This is DISGUSTING.
18 long stemmed roses were to come on ⁸⁄₆ and THEY NEVER CAME.
I received a call this morning from someone from 1800flowers and when I asked for a refund they told me I need to call someone else. The lady was EXTREMELY RUDE and hung up the phone on me.
Needless to say, we will not be utilizing 1800flowers anymore. And my company has a large corporate account with them, I will also petition to cease from using 1800flowers and to utilize another company.

I never thought I’d find a worse company than a certain cable company… But 1800 flowers did it!
I ordered flowers (4 weeks in advance) for my girlfriend to arrive on 2÷13÷15 and they never arrived! During the day they were supposed to arrive, I kept calling UPS to make sure they got to her office and kept getting the run around. You’re telling me UPS can’t track what truck a package is on? Give me a break.
I gave it a couple days and called on Monday ²⁄₁₆ to get my money back. Guy said no problem, sorry, we’ll issue you a full refund and will send you an email receipt to confirm the refund. Sitting on Wednesday ²⁄₁₈ with no email receipt, no refund, nothing! I call Chase and they don’t see any pending credits either. So I filed a dispute with them to dispute the charge. What a headache!
NEVER order from 1800flowers. WORST COMPANY EVER!!!

When will I learn to stop using this incapable group of jerks for occasions that are important to me. Any way they can take advantage of you they can. Zero service. Never deliver. I plan to contact the better business borough after writing this.

Worse store I have dealt with. I ordered a same day delivery to be sent to my girlfriend’s job. The flowers never arrived. However, I received an email stating the item was delivered. The flowers arrived the next day, at the job. But the delivery woman didnt even attempt to enter the business. She actually tried to leave the flowers at two separate stores while on the phone with my girl. The element of surprise was ruined for the occasion. I wont deal with 800flowers ever.

Mother’s Day arrangement was received badly beat up and completely dead within 3 days. I had to supply my own flower food sachet as they didn’t send one. I sent an email with pictures to them five days ago and they haven’t even bothered to write back. Take your custom elsewhere, these guys don’t deserve it.

Worst service ever, no one picks up the phone, support email doesn’t work, no way to contact the store.
I ordered a set of flowers for my GF in March, to be delivered March 24, never arrived, called 20 times in the next couple days and call was never picked up, tried to email but email is down and bounces, later on April 25^th i was billed for flowers that were never delivered!!! Imagine my expression when i saw the charge on my card!!! these guys are the WORST!

I received my replacement flowers and thy’re not any better. Ripped petal that is intact. Thin rose buds. Yellowing on the flowers. Not worth calling back. 1800flowers is no longer the quality they use to be.

placed an order on
they sent the order to these people on valentines day, it was supposed to be flowers, teddy bear, and chocolate, they only sent the flowers, and they dont answer there phone. dont waste your time and money these people F*ckin suck.

I hate 1800 flowers. Ordered valentines day flowers for my dad to give my mom and they sent it on the wrong day! So I called them and waited on the phone for an hour and 20 mins. I am feeling frustrated and don’t know how I hung on the phone that long for no answer. Never again

A friend sent me a crape myrtle bonsai as a housewarming gift from 1800flowers. I was initially stoked to get a bonsai. I overlooked the 3 — 4 yellow leaves on the tree and wasn’t even concerned about the fact that there were no flowers despite it being the crape myrtle flowering season.
One week in, I started noticing more yellowing and distorted leaves. I thought it was odd and took a closer look — the tree was infest with aphids. I don’t know how the aphids got there since I live in an apartment. I doused the tree in dishwashing detergent (as online articles instructed) but I ended up damaging the tree and my moss. I finally have the aphids under control but not without sacrificing 90% of my leaves. It was completely bare for a long time and my moss doesn’t seem to be recovering as well. Now new shoots are finally coming in and I’m hopeful, but I wish 1−800Flowers gave me detailed instructions on how to care for the crape myrtle bonsai. Not every one of us is an experienced bonsai gardener.

Purchased «Get well soon» flowers for my brother in law. When I arrived at the hospital to visit him, I couldn’t believe my eyes. They were BEAUTIFUL!!! The were the best arrangement he received and for the price I paid, I couldn’t have been happier. I’ll use this place for all my future flower needs.

I do not know when I will learn my lesson of ordering flowers from 1−800-flowers. Every time I do I am DISAPPOINTED. The cheap prices are not worth the ugly and unhealthy flowers you receive or send to loved ones. Then the poor customer service to deal with the negative flowers is even worse.
I order flowers for my sister’s engagement, a cute bouquet shaped as a cupcake! I was embarrassed when I saw the flowers in real life. They were pathetic and practically dead. I contacted customer service and they could do nothing for me. Then I tweeted about it and finally someone messaged me back and had the flowers resent to my sister.
Another time I was so embarrassed by the flowers I sent to my aunt and because it was my second complaint, I received a «savings pass.» Apparently these passes expire but they do not notify of you the expiration, or at least mine did not. So when I went to use the pass this past week, I could not. I contacted customer service and fresh rewards department, not only could they not help me but the representatives were rude and acted like I did something wrong.
I am officially done with 1−800-Flowers. I would rather support the local florists and send GORGEOUS flowers than deal with poor customer service from a company that does not care about their customers and their own service.

My friend ordered me a pink bunch of flowers to be delivered to my office on Valentine’s Day this year. She texted me late in the day to see if anything had arrived, and I let her know that nothing had. She had to spoil the sweet surprise for me to say that there may be flowers coming at some point, though they were supposed to arrive at my office in the afternoon, but that she thinks this company is a total scam and was very disappointed.
Now, today, February 15^th, in the middle of a very serious and crucial work meeting, a drooping bunch of Valentine’s flowers arrived for me around noon — a complete day late and in crappy shape.
I was mortified. It’s quite embarrassing to receive flowers the DAY AFTER valentine’s day, when all of the other women in my office had them sent and gracing their desks. It’s even worse that because of this company’s mistake, they had to arrive during a very serious work meeting where I was already feeling very vulnerable.
BAD JOB 1800 Flowers Astoria. Party Foul. You Fail.

Waited around all day for flowers to arrive, never got here. When I called at 5:30 (plenty of time for them to send some flowers that would actually arrive considering that I’m just a few minutes’ drive away), I was told that the driver had tried to deliver earlier but nobody answered the door (even though I was home all day), so he left it with my neighbor (who hasn’t been home at all). No attempt at apology, no attempt at helping at all other than to say that she’s surprised that «her best driver» would do this, though she wouldn’t be if the others had. Not even the owner trusts her drivers not to lie about doing their jobs.
She finally offered to try sending flowers again via her apparently sketchy drivers the next morning, but after I explained that I needed flowers for my anniversary today and not having them at 6pm (when I had intended for them to be here by noon at the latest) sort of made me look an asshole, she was pretty nonchalant about the whole thing.
In short, go to a local florist (there’s a great one across the street that’s open late!) and save lots of money, time, and stress.