Advanced Radiological Imaging

The man at the front window of the office was professional and efficient. They accepted me as a walk in because I urgently needed work done and they were the only lab open in the evening. I think this flexibility might be why some have long waits. If you have a long wait then they give you a fair estimate and are flexible about you leaving during your wait. I went out for a snack so my 1 hour wait was not too bad. They did great work and I left knowing my results. BTW If the front waiting room is full they have another waiting room just inside the door.

I needed to get a MRI and I thought all radiology places were created equally but I was definitely wrong. I have had MRIs done at hospitals and they are much nicer than this place by leaps and bounds. The waiting area is old and the customer service, both on the phone and in person, is mediocre.
I called to make an appointment here because it’s close to my house and they have evening and weekend hours. I made sure they had all my authorization numbers and everything I needed. No one mentioned that they didn’t have my prescription. I had to use an intermediary to authorize my MRI. I didn’t realize that the prescription wouldn’t transfer, so I showed up for the appointment and couldn’t get the scans because my doctor isn’t open on Saturdays. This should be a basic thing the scheduler should confirm so I didn’t have to wait two weeks to schedule another appointment. When rescheduling the appointment, I was disconnected four times.
It’s been two weeks since I had the test done and my doctor has not received the results. I am calling to get the results but I’ve been hung up on twice and I’ve been on hold for the last 10 minutes. To be continued…

Waited two hours to be seen for an ultrasound also, heard the male receptionist loudly say «I cant stand Japanese people» in front of a full waiting room. I guess because no one in the room was Asian he thought this was okay? Like are you kidding me?

I guess my experience was different from everyone else’s because I really didn’t see a problem. My husband needed an X-​ray. when we called, we were able to get an appointment for the same day at 7:30pm. I appreciate the late evenings!
We got there a few minutes early to fill out any paperwork and just in case we had to wait. My husband was seen at exactly 7:30pm. The process went very quickly — we were out by 7:40p.
The receptionist over the phone was a bit standoffish — I’m not sure which location she’s based in since she asked me which office I will be visiting. The receptionist was just fine — very friendly and polite.
My only problem is that we had to wait 2 days for the results. Doesn’t it take minutes to read an X-​ray? I don’t know.

It’s the only place in Astoria that does MRIs. I couldn’t believe the Radiologist groped at me pockets to check to see if I had any metal in my pockets. Even though I told him that my pockets were empty. He groped at my pockets a second time before I laid down on the MRI machine. I was given no picnic button or any idea of how long it would take. 50 minutes is a long time especially when you think you’re done after 20. Not a great experience

The staff is indifferent and wait times are horrendous!!! DEMAND that your doctor reassign you if he tries to refer you here.
The office is overloaded every time I come here. I’ve needed tests over the last 5 years and I always forget what dump this place is.

I was so scared after reading all the negative reviews and then I made a call to make an appointment and the girl who answered was so rude. Well I really needed an chest X-​ray so I headed over there. I got there late on a Thursday and the place was empty, I filled out some forms and they waited for about 5 minutes to be called. I have to say the woman and guy who were behind the desk were both super nice. Then the tech who took me to the back to get my X-​ray done was very nice too.
I’m guessing the lady who answered the phone wasn’t around or at least I didn’t have to deal with her and her bad attitude.
I’m glad once I got there my experience was quick and pleasant because lets face it I wasn’t there for fun but because I wasn’t feeling well.

whoa. The woman with whom I made an appointment was extraordinarily rude, humorless and short. Totally unprofessional. I wish I had followed my instinct and said forget it. BUT I made an appointment…
When I got to my appointment for an x-​ray, I was told the machine was down and to call later. After seeing the crowded, yucky waiting room I decided not to reschedule and to go somewhere else. There are lots of other options in Astoria. Save yourself the trouble.

I guess if you’re in pain then any sort of delay or inconvenience is going to seem ten times worse. I was hesitant about this place with all the negative reviews but it’s close to my house so I went to get an MRI done. No problems. Staff was courteous and efficient and answered all my questions. I was out in less than an hour. They deserve better feedback but I understand how things can get crazy when you’re dealing with people with sore this and aching that.

The front desk is Unprofessional and rude. Too busy talking amongst themselves. Don’t come here the medical staff isn’t any better

Rude and incompetent staff. Hate going to this place and waiting for hours. With all the money they’re making charging the insurance companies, one would think they can hire skilled employees who can also show more respect to the patients. Very arrogant on the phone too.

Beware! This place is the absolute worst place ever! I do not know how they are still in business. I spent an entire day trying to get an appt for an MRI. I was told 2wks was the earliest. Unfortunately, I had an infected ulcer on my foot and per my Dr I could not wait 2 weeks. They said someone would call me back. Never happened! Finally, I called again and requested to speak to a supervisor, they said he will call me back. He did call @ 3:52 before he left for the day and left me a message saying if I called after 4:00pm then I can call him back the next morning. I called right back @3:54 and was on hold for over 15 minutes. Of course, he was gone. How convenient? I waited all day for this?! They have NO compassion or respect for patients. In addition, the girls at front desk very rude. Awful. I did find a place Stand Up MRI East Elmhurst @ 75 – 33 31^st. I got my appt for the next day on my first try, front desk was very pleasant. They need some pointers from these professionals!

When I called to make an appointment, the woman on the phone was rude and unprofessional. When I showed up, they claimed they didn’t have the prescription my doctor’s office had faxed over. I don’t know why I bothered making an appointment because I sat there for an hour. Awful

Hated it! Awful customer service by rude technician (Wendy). She was both rude, and probably clinically depressed. Also had a demeaning and condescending attitude and looked miserable. Several people walked out after waiting for well over an two hour after initial appointment times. Take my advice and save yourself and your Insurance company the heartache: DON’T GIVE THEM THE SATISFACTION OF DOING BUSINESS THIS WAY. Go somewhere else, your insurance will cover it just call them and look up a great place on Unilocal

One thing that I hate the most is people who do not want to do their job, give rotten attitudes and do not know what they are talking about. This was my experience with this place.
My doctor had approved workers compensation for a line of duty injury, so I walked in and asked the front desk someone named Vicky, if they can see me. At first she gave me grief, said NO you need an appointment and when I told her about the paperwork, said that the visit is not approved by a doctor and pretty much threw my paper back at me. Meanwhile, if she read the paperwork it clearly stated FOR X RAY and it was signed by a doctor. So another staff member sitting next to her tells her that my paperwork is valid and I could be seen as a walk in. Then Vicky turns and give nasty attitude to her coworker and I put the paperwork back. She then slams this clip board and says fill it out. I give it back to her and TRY to ask a question and cuts me off and says «YEA I KNOW!». I told her that I needed one of the papers back and she started giving me some nasty attitude telling me that they are the same papers… meanwhile one was for another treatment. Then I ask her about the x ray to two parts of my body, without reading she says its for one only. I call up my doctor and he verifies that the paperwork is for two parts. Then real nasty, I hear her then ask «how do I process workers comp?». I ask for my paperwork back, read it and of course hes right and had listed both. So I said, give me everything back and goodbye and she throws the papers at me.
She is NASTY, rude and obviously doesn’t read. This is the kind of person who you deal with and end up getting a $ 6,000 bill in the mail because she didn’t care or know what she was doing.
I feel bad for her co workers because she is straight up nasty with them from what I saw.

Have been here before and loved the woman who did my mammogram she was sweet and caring and made me feel comfy being it was my first mammo. the womans name was Stacey Patterson .As far as those miserable women who work in the front. a bit of advice if you don’t like your job then you should quit. The one at the window is nasty and rude. The women who take the appointments are even nasty and rushing you through. I had questions that went unanswered. They sound miserable too.

Overall, not that bad. Wait wasn’t too long. Street parking was easy to find. The technican herself was very old and slow but quite nice — everything was fine until she asked me what mediciation I was on and immediately started making statements, judging me for taking anti-​anxiety medicine. «You’re 29, what anxiety do you have?» «Don’t take that stuff.» I’m not an expert in medicine, but I’m pretty sure no one is supposed to make comments like that about anyone’s medical history/​situations.

My doctor referred me to this office due to postpartum hypertension. The waiting area is very small and not enough chairs to accommodate the patients. Jacky (sp?), the receptionist, was one of the meanest people I’ve ever encountered in my whole life. She was very rude and unprofessional to the patients (including myself). I would never in a million years come back to this place again.