Odyssey Optical

I’ve been here a dozen times with my grandmother to order her new eyeglasses and to get her eye exams. This past visit left a weird taste in my mouth.
She had her exam and was looking to find frames that she liked for reading. We looked at half a dozen frames for reading when the salesperson helping us said «it’s not that big of a deal, they’re reading glasses». Hmmm, what?!
We are supposed to choose frames that we don’t like and pay for them and then have her wear them because «it’s not that big of a deal»? Riiiiiiiiiight.
Gotcha. Thanks for your advice. But we’re gonna go ahead and pick frames that she is going to like being seen in.
What an odd comment. Especially considering that we were the only people in there.

Doctor Lee is Amazing! She is such a wonderful lady! She is the BEST! The service and staff are very nice and professional!

Oh, Odyssey… your customer service is so so good, but your paper filing system is not.
I’ve gone to them them for years — from eye exams to contact lens refills to new lenses for my glasses and sunglasses — and their courtesy and prices can’t be beat. However, the headache begins when they start looking up my «file», which is a bundle of small cards and papers stuffed into a drawer reminiscent of an old library’s card catalogue. There’s a reason libraries went digital a few decades ago. My records have been lost or misplaced and later found.
Most recently, they don’t have a record of my last eye exam, but they do have a record of me buying refill lenses last May. Either I now have to pay for an eye exam I don’t need… or my memory is wrong and I didn’t get an exam last year, which means they gave me refill lenses on an expired prescription. That’s just no good for anyone.

The best in customer care. When you leave they will make sure you are happy.
Dr. Hope and Dr Lee Absoulte best. Never will I go else where.

I have gotten glasses here twice and have been gravely disappointed. They didn’t replace the nose pads on my glasses when I had the lenses replaced. Shouldn’t that be standard practice? When I asked the owner about it she was rude and wanted to charge me. After I got upset she did it for free. A few months later the lenses started falling out of the frames. After my experience I fixed it myself and just waited to replace them somewhere else. The other staff who waited on me here seemed rude and self involved. All I can say is never ever again and I can’t imagine how they’re still in business after all of these years.

Disappointed after my last visit.
They were unable to honor my appointment time, even though I had booked weeks in advance. When I arrived the receptionist informed me that it would be between 45 – 60 minutes after my reserved time until I would be seen by the doctor.
When I asked why my appointment time wasn’t being honored, I was promptly moved to the front of the queue, much to to the dismay of the other patients around me, waiting patiently. When one of them — who had been waiting much longer than me — got up and complained, a manager approached me and asked me, very politely, if I would be okay letting the other woman go first. I told them I did mind, since I had an appointment, but I didn’t want to penalize that other nice woman, so I told them I would simply take my business elsewhere.
Bottom line: the people are nice, but the place is disorganized. Don’t expect to be seen quickly or on your schedule; you are at the mercy of whoever complains the loudest.

After scratching my favorite sunglasses, I looked around many places and was quoted $ 120 – 190 to get the lenses replaced.
I was only charged $ 35 for a very high quality brown gradient lenses at odyssey and it was done in one hour, I am very happy with their work. Highly recommend

Heres the good: They do provide cheap eye exams, and everybody in there is nice and very pleasant while you are there.
Heres the bad: unless you buy their overpriced contacts or glasses they are completely unhelpful after the exam.
They refuse to verify prescriptions over the phone if you try to order contacts elsewhere, and will not even bother to return calls by other companies.
Even in emergencies they are unhelpful. Once when my girlfriend and I were on vacation in Florida, she lost a contact and had to try to get another pair at the only place that was open — the Walmart eye center. Of course she didn’t have her prescription with her, and when the optometrist at Walmart called Odyssey to get her information, Odyssey flat out refused to give it to her. The lady at Walmart was shocked at how rude they were.
Long story short — I will be going to a real optometrist next time.

My company provides VSP signature insurance, and Odyssey Optical is only few blocks away from my apartment. I had my first visit to eye doctor in two years and it was a pleasure.
Staff were welcoming and helping me select frames and compare prices. Dr. Lee was very professional. Since my vision was pretty stablized, she advised me to stay with my old eye glasses and get an additional pair of prescription sunglasses .
Pricing is hard to beat. $ 57 including copay, eye exam, and a pair of Ray Ban original Wayfarer. What can I say?

Dr. Hope Muller-​McGovern are amazing! She is very caring and personable. I’ve used prescription glasses for the past 20 or so years and I can vouch that she is one of the best I’ve ever come across. On top of that the staff at Odyssey Optical are very nice. I would advise going there even if they don’t carry your insurance because their prices are good in comparison to other places and they gave us a discount. They were very professional. I’m just sorry that we are moving out of State and we won’t be able to go there anymore. :(

Havent been to an eye doctor since I was a kid (back when i had glasses) but Dr. Susana Lee was awesome at explaining everything to me. She made sure I got everything checked and hooked me up with some cool cheaply priced glasses. (even though i dont need prescriptions) everyone there was super nice. Had an appt on a Sat, but was seen right away, everyone was very accommodating and I had a very pleasant experience. Would def! go again and recommend to my friends, especially those who actually need glasses ;-p

The staff, especially Denise, is WONDERFUL.
Everyone I’ve interacted with has been friendly, efficient, and incredibly helpful.
I purchased a year’s supply of contact lenses from Odyssey today. When Denise was bagging my items, I inquired about a cleansing solution that she had recommended, and at the end of our chat she added it to my bag at no cost! She’s the bestest.

I went last Saturday around 4pm for a contact lens exam. It was quite busy, because hello, Saturday, but as soon as I walked in I was greeted by one of the girls at the counter. Filled out new patient paperwork, took me less than five minutes, and sat down to wait. I waited about an hour, which I was expecting because of the walk-​in policy and the day, but I didn’t mind.
I spoke to Dr. Lee for a couple of minutes before I was taken into the exam room, told her my current prescription, my dry-​eye situation and a couple of other things about my eye history and preferences. She didn’t try to rush me or make me feel like I didn’t know what i was talking about, so that was nice!
What I liked most about Dr. Lee was that she explained everything to me as she went through the exam, she listened to me and honestly made me feel comfortable there. She had suggested some new dailies based on my dry-​eye and my saline preference (I like the Bio-​True saline, and now they make lenses) She gave me two different kinds of daily lenses to try, one in each eye, so that I could wear them for a few days and decide which of the two brands/​types I liked better.
When I was done I also tried on some glasses frames just for future reference, because I’d already decided I will go back in a few months for that exam as well. The same girl who greeted me helped me try on quite a few, and didn’t seem annoyed or frustrated that I was indecisive and taking up her time.
I called the office yesterday to let them know which contacts I liked best, and their pricing was the same as the websites I typically use to order my lenses from (I made sure to check beforehand because the ones I chose are super-​pricey!) They said my lenses would arrive today by 2pm, and I believe with their new late hours they’re open until 7:30, so I can pick them up without having to leave work super early. Yay!
Side-​note: If you have stupid dry eye like I do (the kind where you fall asleep on the subway and wake up with your eyeballs stuck to your eyelids) the lenses that Dr. Lee recommended are amazing! They’re called Focus Dailies Total 1, and they’re fkn expensive, but I don’t feel them at all, any time, all day. I think I’m in love.

I just went yesterday based on all of the great reviews. In just a few words, they are fantastic with great customer service! I called them to make a appointment but the woman on the phone said I didn’t need one and could just come on by. I work 5 min from where they are so I took a break and went on over.
I walked in and greeted by a pleasant woman named Denise. 5 min of paper work and in to see the doctor. Dr. Lee was very informative and answered all my questions without rushing our session. She pretty much said what I was thinking, that I had trouble only seeing detail and needed a very weak prescription. 10 min later I was out and back to Denise.
Initially I wanted rimless frames but didn’t like the look too much and Denise started showing me other options with many different price ranges and didn’t push the priciest ones but gave me her genuine opinion on what looked good on me. She was very attentive to my needs and wasn’t pushy.
I thought i would need to come back after a few days or a week but she said that my glasses would be ready within 30 min! I was shocked at how fast they had them done.
All in all, I had a great experience at Odyssey Optical and would most definitely recommend them to anyone in the future.

I love Odyssey Optical. I worked there when I was 15 years old when it was owned by Mr. P and Doc Strom. It’s now 35 years later and I still go back there from Long Island, even though I moved from Astoria over 22 years ago. Naturally, no one that I worked with back then is still there, but it doesn’t matter. They know you as a long time customer and they give you a little break on the price.
Now there’s Dr. McGovern and Dr. Lee — both great eye doctors. They always go the extra mile to make sure you get what’s best for your eyes.
While the girls are mostly just young girls, all you need to do is stop one and they will help you.

I’ve been coming to this place for years and can only say positive things. Both doctors are very nice and explain each procedure to you. The staff does a great job of explaining your vision benefits and how much is covered/​owed. When you need help in deciding between two frames, the staff also gives their honest opinion. This makes things a lot easier when making decisions! Would highly recommend this place!

I went here initially 3 years ago because of good Unilocal reviews and because the exam was $ 30, which is perfect for someone without insurance. I recently came in for a prescription renewal and was told that the exam fee went up to $ 70, and they explained that the fee goes up every year. Still relatively low I suppose, especially since the exam also includes your first pair of contacts, but it’s getting increasingly pricey. That all being said, Dr. Lee is friendly, knowledgeable, and quick but thorough. The staff is very friendly and down to business. I highly recommend them, but keep an eye on those yearly price increases.

Dr. Susana Lee is awesome! I hadn’t had an eye exam for over 5 years (and never at Odyssey, but I’ve purchased glasses there before) and Dr. Lee was extremely thorough in her exam. She was also careful to explain everything she was doing during the exam, including inquiring about my family history — if there was any history of eye disease so she could check for early signs.
I arrived about 30 minutes early for my exam and one of the girls helped me pick out new frames and did all the measurements for new glasses before I even sat down for my exam. I happen to have chosen a rather pricey designer frame — my face is difficult to fit — but their prices are great. They also weren’t pushing me to get the more expensive frames when I narrowed it down to two, which I appreciated.
Go here for the exceptional Dr. Lee and for honest help in choosing new frames.

Great friendly service for a reasonable fee as I don’t have insurance. I would definitely recommend Odyssey Optical!

I went to Odyssey Optical for new contacts because my insurance changed. I had previously gone to Vision Essential (AMAZING!), and the positive Unilocal reviews gave me high hopes for Odyssey. Oy! Were they ever terrible! There were a bunch of women hanging around both times I went. Most of them ignored the customers while they chatted to each other in Greek and played on their phones. Only one girl seemed to be helping any customers.
Also, the majority of the office was DIRTY, with dust and grime everywhere. I was so grossed out!
The only saving grace of this place was the eye doctor. Dr. Susana Lee was VERY helpful! She took her time with me, is obviously very knowledgeable, and demonstrates an excellent bedside manner. Also, her examination room is clean, unlike the rest of the office!
The office itself gets 0 stars. Dr. Lee gets 5!
Overall — 2 stars, only because Dr. Lee was great. Nevertheless, I will not be returning.