Staples

I have only been to staples twice but both times I’ve had positive experiences. This last time I went to drop off a UPS package. It is extremely convenient to have a UPS drop off location right around the corner. Service was friendly, especially for it being the day after Christmas and we were in and out in 5 minutes.

I regularly visit their copy center to get resumes printed and cut to 8×10. I go at random times & have never had to wait long. Staff is courteous, even when they’re overworked and other customers are acting rude.
I often nab office supplies on my way out — courteous staff at checkout too, although merch is laid out counterintuitively and can be hard to find.

I went in here two weeks ago to ship a large package as well as a rebate for an item i purchased. The internet was down but April, Nea, and Tawana were so extremely helpful and patient. I could not believe how calm they were considering they had some customers who were being really difficult. The handled every situation and took their time to work with everyone, making sure the customer was satisfied. After explaining the different options I had in regards to shipping, they helped me set everything up and made sure my items would be sent out ASAP.
I returned today and Tawana helped me. Once again, her positive attitude and knowledge was amazing.
I will definitely continue to go to this location for all of my shipping and office supply needs.

Used to step by to print my documents, buy office stuffs. Price is affordable, service could be better. It seems they always be with bad attitude or just don’t want to attend you, very slow cashiers.

I actually love this Staples, and have been coming here ever since I realized it was there — which honestly, was quite recent and I’ve been living in Astoria for the past 3 years. It’s not really in the plain sight. Which is great in that it’s never crowded! Yay!
I appreciate that they do both UPS and USPS here — no more waiting in the soul sucking line at the USPS in Broadway! And there’s PARKING! And homeless people haven’t accosted me for money (not yet anyway)! And I can just drop off my prepaid packages and walk away! AMAZING!
I’ve also never waited more than 5 min for a cashier here, I’ve asked for help and gotten it (awesome), and they tend to have most of what I need in a Staples (card stock, packing tape, boxes, etc). They are smaller than an average Staples — I bought out their entire inventory of small packing boxes and they didn’t know when they were getting more in, which was a bummer since it’s almost Christmas and I needed to get some shipments out.
Overall I’m a fan!

I’ve been to this store several times now, and have had good experiences each time. Usually go in the evening and find that the staff are helpful and pleasant. This store seems to always have the stuff I need in stock. Overall, I can recommend this Staples.

Standard staples in my experience.
Kind of boring for a review, but hey, I came here twice– once for copies and once for parking while moving out of the area which they were cool about. Inside was neat and clean like most staples and they were pretty helpful when I needed them.
If you’re out here and need some office supplies, you might be pleasantly surprised. Nicer than most of the surrounding businesses.

By far, this is the absolute worst Staples store I’ve visited !!! I called this store directly to inquire as to whether an item was in stock that I desperately needed for our office (I ordered online and it was sent to our warehouse in NJ), and though per their website it says «online only», I thought I’d just take a chance and call the store to find if there might be a chance they had the item. (Never hurts to check)
I spoke with a female employee in the store and I gave her the item number and described the item, I also mentioned that I was just inquiring, even though it says «online only», but I wanted to exercise all my options. She looked up the item number and told me they had the item in stock. I asked if she could hold it for me at Customer Service, as I would be in within the next 15 minutes to pick it up. She asked for my name and she told me that it would be waiting for me at Customer Service.
I get to the store and I speak to an employee and I told her that I was there to pick up an item that was being held for me. She did not ask what the item was, she did not ask for my name, but she said that it wasn’t there. I ask her how she knew this, when she didn’t know what I had come to pick up. I tell her that it was for a fax toner and that I was told that it would be waiting for me at Customer Service. She was unable to find it and I asked if I was able to access their website, thinking they had a kiosk or some other area in which customers could search for items and possibly order online for store delivery. She told me they didn’t and I suggested to her they might want to look into that. I found it odd that a store that sells computers, tablets, laptops, etc. would not have any type of internet access or the ability for customers to test them out, but most importantly, if a customer wanted to order online.
Needless to say, I was told that the item was not on hold and they did not have it in stock !!! I was furious and I certainly have to say that part of what exacerbated the problem was the fact that the two staff members that I spoke to seemed clueless, uncaring and basically uninterested.
I speak to the manager, who came across as very condescending and arrogant, and clearly explain the issue. He asked me where I got the store phone number and asked if maybe I called the 800 number, which is a call center and if I gave her the right item number and that perhaps there was a miscommunication. I tersely explained to him that I am very familiar with online ordering with Staples as the company I work for uses it exclusively I am very familiar with the number that I called and that I am articulate enough to know how to do a product inquiry as I gave her the item number as well as the specific model number of what I needed. I also told him that I realized that per
it states «online only», and I also pointed that out to the person to whom I spoke, but she insisted it was in the store and that I specifically to get it and that I felt their employees could use some training in customer service. A pathetic apology is not going to appease nor will it placate a customer who was given erroneous information.
I’d give them negative 5 stars if I could. After my experience, I can truly understand why there were more employees in the store than there were customers shopping !!!

I came here to print a few things and scan a few things. I had a USB and it was super easy to connect to a copy machine by myself and print what I needed.
They don’t have any self use scanners like FedEx does. So I had to wait a long time in line for an employee to take my USB behind the counter and scan onto my USB (please keep in mind I didn’t need ANY printing of what I was scanning). It was only 3 pages at the size of 9′‘x11.8″. Just barely bigger than 8.5×11.
He finishes, and says «Ok, I’m going to be nice and charge .25 cents per page but usually the price is $ 2 per page for that size.» WHATT!!!
Was he just lying to make me feel grateful? It truly does not make sense that it would ever be $ 2 a page when it’s just barely bigger than normal. I wasn’t even printing. I didn’t need any type of special paper. It wasn’t a poster. It wasn’t anything crazy. Has anyone used a scanner ever? It’s like one extra button to press for a different size. I was truly appalled.
Either he lied for whatever weird reason or Staples is ridiculous!!!

I use Staples to print presentations and buy office supplies. This store has the best printing staff bar none. They go the extra mile, always have my presentations ready on time and done right. They have competitive pricing and a great rewards program. I highly (5 star) recommend them.

I mainly use Staples for their copy & print center and I’m more than satisfied. All the workers there are extremely friendly and helpful.
They also offer a nice selection of office supplies and consumer electronics but their prices are high compared to other stores or online retailers.
Keep in mind that they offer a big private parking lot.

I came here this morning to get my thesis printed and bound with a cover. Service was fast, friendly, and affordable ($ 11 for 55 pages!) I emailed my paper in ahead of time, so the entire process took less than 5 minutes. Definitely recommend!

I like this place, they are pet friendly =D I haven’t had an issue with their services and the workers are okay. I wouldn’t say they are overly helpful but they get the job done. Everything at staples costs a little more but that is true for any office supply store. The managers are very helpful. They always ask if you need anything else and tell you things that you may not be aware of. For example, when they were giving you a coupon if you checked if your wireless plan was up for renewal. I would highly recommend this place.

Incompetent and unprofessional. Went in with a pocket full of money to spend. Too bad I couldn’t spend it because after four attempts to get help we were ignored. Business must be good when you can blow off customers who want to spend money.

Ever since Staples opened several years ago service has gotten better and better. I think as more people began to use this store things in general have improved. Every once in a while someone has a bad hair day, but then so do customers. I’ve found their staff helpful and friendly. Stock in the store is fine, but rarely have I been inconvenienced. Their copy machines are, as far as my experiences are concerned, fine. Their copy staff is polite and helpful. There are often a number of customers in the copy area, so a bit of patience goes a long way. It’s also terrific that UPS picks up at this location. No complaints from me.

Some employees there are too lazy to do their job. I was there today to buy some loose-​leaf paper. I could not find the price tag. So I asked one employee for the price of one packet. And his answer was «one dollar something.» He did not bother to check the exact price. Actually the price was $ 1.99. Also, the price tag may not indicate the price you’re going to pay. The price tag for one item I bought says $ 6.49. But when I checked out, it was $ 7.49. So I went back to ask about it, and the cashier agreed to refund me one dollar. But he was checking out for another customer at the moment, so I had to wait. Finally, I had to leave as it was not worth it to get one dollar back for waiting so long. Anyway, the service was bad.

After the Staples on 21^st closed, I have been forced to go to this one. Luckily, some of the print staff transferred over. I do a lot of printing for my business and the staff here has rarely let me down. And IF anything has ever gotten screwed up, they have always remedied the situation one way or the other.
They have a good merchandise selection as well and the rest of the staff seem pretty attentive.
I have never had an issue here.

Spoke to copy staff to get 100 flyers printed and cut ASAP and they made it really easy. Friendly and suggested just emailing the PDF to save on initial print cost.
Union Square staff not nearly as helpful so I was glad to find a local shop open late on a Saturday!

Such a strange location to plop a Staples in Astoria’s ‘mom and pop’ /​Astoria Blvd area. That being said, it is a useful thing to have so close. I am within walking distance between two different locations and both are as they should be — clean, organized and well-​stocked.
This location in particular could, however, use a few more associates during peak hours, though. They tend to back up a line pretty quick when only one cashier is attending to customers concerns and checking others out at the same time.
Customers seem pretty content and calm while waiting… maybe they are all entranced by the many, MANY post-​it options near the cash wraps. Who doesn’t like a little post-​it bling now and then?
Just for fun check out the super DUPER OVERSIZED post-​it notes they offer. They are hilariously large. Kept me occupied for a good 2 – 3 minutes marveling at the awkward size.

This is the Staples that time forgot. It’s located in the back of a fenced in parking lot near the entrance to the Triboro, where you could pass it 100 times without noticing.
It’s not very large but they have the basic items you expect from Staples. I’ve been here several times, and have yet to not encounter employees badmouthing customers, cursing or being ridiculous. But hey, if you want to buy printer ink that costs more than leprechaun tears, then hooray!
Honestly, unless you need more niche items like a cash register or a 19-​hole punch, there’s few things here that you can’t get at one of the bigger drugstores in the area.
I just realized that the employees here are so bad that they made me convince you to go to Duane Reade. I think that speaks for itself.