Time Warner Cable

These guys are literally the dumbest morons in the entire world. They keep trying to tell me to lease one of their modems to get more money from me. Basically, they’re a bunch of PoS con men who will charge you $ 80 to hook up a wire and then blame you when YOUR internet doesn’t work. Even when you’ve dealt with this exact same thing again and again when you’ve previously worked with this company before. Their «level 3» techs basically read off a script and if a problem is happening that doesn’t fit within their small minds, they’re absolutely dumb founded and can’t believe there’s a problem. They’ll tell you BS like their «programs» can’t connect to your modem so you should lease one from them. Never mind that literally a week earlier when you were talking to them, they said that your modem was telling them this or that. These guys are the worst, never mind the price, don’t waste your time and money, just pay a bit more and go with literally anyone else, these guys are idiots.

Good quick service. Their is meter parking around too. Queens needed this. The mall was too far and too cluttered.

RUDE RUDE RUDE! The representatives at this location need to be brought in for customer service 101 professional development.

We had a wonderful experience here, surprisingly. I think TWC is trying to turn their customer service around. Beautiful and clean store. Happy we don’t have to travel to the UWS anymore!

The worst tv service I have ever had. Don’t get their service unless you enjoy channels that freeze (great when you’re watching live sports), on demand that constantly freezes when you click a few buttons, and nonsensical organization of their on demand setup. Stay away from TWC

Bells and whistles, bright lights. Lots of friendly staff. Signed in with a rep, before I sat down I was called. Explained that the cable box was resetting and releasing a high pitch screech. A new, smaller box was given to me. The rep took my old cable box with the wires attached. Including my HDMI cable from my flatscreen. Didn’t realize it til after they closed. Came back first thing this morning. They pulled out a large box filled with hundreds of cords and wires and HDMI cords. I couldn’t be bothered looking for my brand new toshiba cord. Took the new one they offered. Not happy. The rep yesterday kept looking at my HDMI and didn’t say anything. The new box was wrapped up in plastic and the kicker– I specifically asked him if all my cords needed are here– he said yes.
Minus three stars for the hassle and inconvenience.

Love this place better then going to the one in queens center mall customer service was great. It hasn’t been open to long so it wasn’t to busy. And it’s close to home.