Victoria’s Secret

Like the previous poster, I was disappointed to see that this VS store does not follow the same promotions as Manhattan. Thanks to that poster for sharing that other stores will do a price adjustment on what was purchased here. Adding more info– they started the twenty five percent promotion here finally after a couple of weeks so you can bring back your receipt for a price adjustment even after today (the last day of the semi annual sale) as long as you’re within fourteen days of your original purchase.

They will not honor price promotions that every other VS store is running. Many stores in NYC are pricing all sale panties 4.99 less, including garters. Also pricing all bras 25% off. This branch is stingy and refused to honor that price for me. I had 6 garters plus 3 other items. I chose to leave with nothing after this.
What they don’t tell you: if it so happens they won’t honor the price from other stores and you still want something, buy it and have it price adjusted at a branch that is running the promotion. The other VS will refund you the difference.

The staff here totally needs to be retrained on how to speak with certain customers I have been shopping at Victoria’s Secret since I was in high school I can probably teach them a thing or two more than they have been trained. dislocation specifically I went to return something I received as a present I was given 3^rd degree and ended up leaving went to the one in Lake Success mall where I was treated so much better and felt like a customer. Walked out of there spending muchhhh more than I intended to, thats call CUSTOMER SERVICE

They’re a little more than pushy here. I totally appreciate the insight and assistance, but please stop trying to sell me on every item in the store. Definitely a friendly staff at this location but my only recommendation is to back off a LITTLE bit. Other than that, Vicki’s always has gorgeous lingerie and I’ll never get tired of the «free panty» or «$ 10 off a bra» coupons that come in the mail each month!

Love the new renovation of the store and merchandise is next and organized.
The downfalls are that there is no PINK collection in this store and the customer service is half and half. Half of them are absolutely terrible and rude and the other half are very friendly and helpful.
We were checking out the other day and you get a free bag if you spend 75. It clearly states one per customer. I was a customer and my mother was, we spent over 300 and they would only give us one. The manager was refusing to give it to us being so rude. Then another manager came along and was happy to give us more than 1.

I went into Victoria Recently a few weeks ago and a very sweet girl named
Gaby assisted me with the T-​Shirt BRA! I went back recently and she was not in
and I was going to buy the Fearless new perfume… and when I asked the another
associate is Gaby in today she was nasty about it! Gaby takes the extra mile
with all her clients and when I went to buy the T-​Shirt Bra and underwear she
was really helpful and at the same time very professional with a smile!
I hope Victoria Secret Management realizes that Gaby is an ASSET to Victoria Secret on Steinway Street.
Thank you GABBY For all your Customer Service Assistance!
You are GREAT!

Great service! Priyanka and Amanda were incredibly helpful – very friendly and positive, and they really knew their stuff.

This is a store location specific review.
Last year I had a very poor in store customer service situation with Victoria’s Secret, so I was hesitant to go back, but liked their sports bras so I decided to stop in. I was very pleased with this visit!
I am a large bust size (34 DDD/​E), and in the past VS has not carried my size in store, tried to force me into another size, and/​or lied about what was fitting me in order to push a sale.
I was SUPER pleased to find that they not only were carrying a wider range of DDs (including smaller band sizes, which are always hard to find), but also DDDs as well, which 6 months ago I was told by an uniformed Sales Associate that they didn’t even make (they did, just online only).
Not only did they have a lot of styles in DDDs, but my fitting room attendant, Bhavna, went out of her way to work with me, listen to what I liked and needed, and bring me lots of options. It was a busy Saturday and she gave me a lot of attention, kept checking in, and letting me know when she would be delayed for a minute. She also was tactful but honest about what was, and wasn’t, working for me — which was the nicest surprise of all! It made me trust her opinion and choices.
For so long I’ve avoided Victoria’s Secret, which has a bad reputation for larger sizes, but this visit to this location made me open to returning soon.

This Victoria’s Secret is small and you have to get there early on when there’s sales or to redeem the free underwear cupon– they run out of stock quickly. The main reason I wanted to write a review is because the staff was great! I hadn’t been here in a while and the ladies were very friendly and helpful in finding sizes, and the fittings rooms were clean and bright. I was impressed by the attention to detail in the fittings rooms: packets of disposable panties and a O/​S t-​shirt hanging on the back of the door. Genius! (to see how your new bra looks in a plain white tee– or is this a way to sell their new T-​Shirt Bras?) Whatever the case, very nice touches.
One sales lady was giving bra measurements and advice to a few different customers about sizing. Very refreshing to see workers being helpful and cheerful and knowledgeable. I took a star off for the make-​up section. Many testers were missing and it was a bit of mess and dirty.

A long time ago I vowed never to shop at VS again because of the outrageous prices and extreme push-​up bras. I only went in to this VS because the Gap across the way does not have a body section. Honestly, I wanted to spend the least amount of money possible for this very necessary item (a simple bra) and I really didn’t want to go into the city or take a train to do it. So, reluctantly, I went to my local Victoria’s Secret on Steinway.
Yes, at first I was greeted by security. Then, I saw a Keira who knew immediately what size I was (even though I did not) and began filling out a pink card with bra choices for me. I was handed the card and sent back to Bhavna in the fitting room where they had «try-​on» bras. After I wasted time insisting I was one size and finding out I was completely wrong for most of my adult life, I was efficiently measured by Bhavna and given the correct size bras. They even had a shirt in the fitting room that you can try on to see how the bra looks under it! The fitting room was super busy, but Bhavna still managed to make everyone’s experience personal, giving honest feedback when necessary. After I knew what I wanted, she told me where to find them and notified a floor rep, Opal, what I needed. I felt like a V.I.P. And I don’t have that experience often in NYC.
All I can say is my pre-​conceived notions of snooty-​ness of VS staff and VS products in general have been wiped away. I was treated so well in this store that I left with a smile on my face and couldn’t wait to show my husband my new purchases! The «girls» are riding high and secure as I type this:-) Stacey London would approve.
Yes, the lines at checkout were long. Yes, the store is cozy. But the attention you receive here is well worth it.
I used to work in retail and I can tell you, these ladies had it down! I will be back, definitely! Don’t worry, I didn’t drink the Kool-​Aid and I don’t expect this experience every single time, but I will give kudos to those who deserve it. They made my day!

I recently visited the Victoria’s Secret location on Steinway a couple times to use my free underwear coupons I received in the mail (oh, how I love those coupons!). I was greeted by both the security guard and a VS employee as soon as I entered the store both times. During my first of the two visits, the woman at the door also gave me a coupon to use when buying beauty products and informed me of the current promotion going on (get a free large tote bag with any $ 75 purchase). When I asked where the product I was looking for was located, a sales associate walked me to the correct table right away and showed me the different styles I could choose from. Although the lines were a bit long to check out, I was very impressed by how kind and helpful everyone was. This was a very welcomed change after some less pleasurable experiences in this store.

Place is small but serves its purpose… Not a big selection but… its Vicky’s so who cares!
I will be back since I can throw a rock at it from my apt…

Typical VS. The customer service seemed helpful, a little too insistent on helping perhaps. Every few minutes a lady would ask if I needed help… yes thank you all but I like to shop in some peace sometimes.

Tiny & no Pink collection here though a sales person approached me the second I walked in and saved me time, which came in handy for our next stop (the Museum of the Moving Image).

WORST service ever from a manager named Danielle. Great service from associates Penelope and another girl who’s always crazy hyper. How can associates provide better service than a manager? I thought the associates were supposed to learn from upper management? Guess not.
Shopping experience was great until checking out. The cashiers were yelling like maniacs and getting distracted. Danielle appeared to forcefully ring me up since the associates were distracted. (Shouldn’t the manager say something to them?) I needed to exchange an item for a different size and kept shouting aggressively that the item was not on the receipt (yet they do exchanges without receipts, why not tell me politely and just do the exchange?) Anyways then cynically she asked me what she did wrong? My whole checkout experience was terrible.
Super frustrated with this visit, I’ll just shop at the city locations. Save yourself and go else where.

Service is slow as molasses in January and the sales clerks are so easily distracted. I was here to make a return and I didn’t do any shopping, but the basic things you need appeared to be in stock.

Where to begin?
It’s the only Victoria Secret in Astoria and I guess that is why the employees have the attitude. Of course I can drive to the one in Bayside but it’s kinda hard to do that during lunch and before a workout.
First of all, to the employees who work at this location… WAKE UP. You are getting paid to do a job you applied for. Don’t like it? Then find something else. What’s up with the attitude? Last time I checked I am the one bringing in business by shopping, which by the way many times I walk out without purchasing anything.
There is this lady that works there, short, dark hair (always pulled back), looks Hispanic, older, and may have an accent (I don’t remember)… bitch needs to get real. She walks up to me and says «those are medium. I am medium, they wont fit you.» Of course I turn to her and tell her that medium fits fine and if I needed her help, I would have asked. She was following me through out the store until I snapped and asked what her problem is. She finally left me alone. I should get her name next time I am in there and report her to customer service.
Selection wise, it sucks. They don’t even carry anything after 38D…
After writing all this, I don’t think I am going back to this location for a while.

I actually did see the reviews here before going. I should have really taken heed. But I figured it is VS how bad can it be? Pretty bad!
First of all, to the sales girls you need a reality check.
Not trying to be mean but you work at a store you are not a Victoria’s Secret model! What is with the attitude?
How do you keep your jobs? There must have been a contest of how bad can you behave and still keep your job? I went to get my niece a gift certificate for her birthday.
How do they stay in business? I will never go back here again! I do not live in the neighborhood and only went when in the neighborhood. There are too many VS stores in the 5 boros to even think about going back!

Two (2) words: satin pajamas.
A friend was visiting and said that she loved my satin pajamas. She was leaving the next day so the closest and quickest option to get her the pajamas was this Victoria’s Secret. I walked in and was assaulted by women who thought I was there for the on-​going bra and panty sale.
There was no sales associate to assist me although there was a bouncer-​like security person eyeing everyone suspiciously. Fortunately, I quickly spied the satin pajamas tucked in a corner which everybody ignored. I guess the reason no one cared about them was that it was not part of the sale items. Boy, was I glad I survived this place.
Satin pajamas: $ 70. Escaping the estrogen-​filled store with no injuries: Priceless.

Not that I shop women’s underwear often, but this place is dump. Service is joke, selection is non-​exsistant (how does women shop here???)
I’d shop somewhere else, thanks to Unilocal I now don’t have to use VS anymore.