Gary Bang Harley-Davidson

II’ve been riding Harley’s for many years and been to many Harley dealers, this is by far the worst experience i’ve ever had. I was quoted a price for some service work and when I went to pick up the bike the cost was $ 350 over the quote!!! I talked with Gary Bang about it thinking that we could negotiate a price but he wouldn’t give me a dime off!!! I know many other riders who have had similar experiences and will have nothing to do with this dealership. This is a place to avoid if at all possible.

Having ridden over 100K miles on my bike I’ve had work done on it at numerous Harley dealerships across the US and Canada. Without a doubt, the service dept. at Gary Bang HD was one of the worst I’ve ever dealt with. It wasn’t that they didn’t eventually fix my bike but when I called to schedule the appointment they told me that they had an opening the next morning and to bring the bike in so the mechanic would have it completed that day. They made excuses about why it was taking so much longer than expected but 4 days later they called to say it was ready to be picked up. I was originally quoted about $ 400 for parts and labor. When I went to pick up the bike the bill was now $ 768 for the same work. I questioned Gary Bang the service manger about the cost discrepancy and his immediate reaction was «I’m not trying to rip you off» but that’s sure how I felt. Both times I’ve had service work done at Gary Bang its cost me significantly more than what they originally quoted. Won’t be going back there again.

Gary Bang has really nice steel pallets blocking the parking lot!

Yesterday, 08÷25÷15, I was on a bike trip with 5 other friends up in big sur. I broke down and had it towed to Gary Bang Harley Davidson. I got there expecting to get haggled with because they knew I was traveling through and could easily squeezed some money out of me.
I walked in and was greeted with open arms. The shop is worked by a family. Mother, father and daughter Kristy. Kristy provided the best customer service, made sure a mechanic was addressing my bike and pointed us in the right direction to get some food in town. Also, jumped on an issue we had with another bike on a hardbag recall. They were unable to fix my stater/​voltage regulator issue in time before they closed but made it to where my bike would run and I was able to get home with my pockets full!
Hands down the best Customer service and nicest people at a Harley dealer I’ve seen! For those passing thru, check them out! You won’t be disappointed!

Well, what can I say. Everyone talks about the Harley Family and how it’s so supportive. Well it was a little whacky in the beginning. The last thing you want to hear is «it’s a Harley «it will do that. When it was serviced at another dealer the put 4 quarts in and there was a service bulletin to put 3.7. Even though they were close to closing the gentleman in service helped us out and stayed after hours to get us back on the road. We were on a road trip so thank you so much Gary was super awesome in staying after it had closed. I so recommend this place !! This is truly a dealership and service Harley Family we love our hg.
After having such an awful experience with #monterey HD we went back to a true HD dealership and bought a bike.
Our goddaughter is now a proud member of the HD family. She bought a 750 which is great addition to our fat bob and ultra limited. Kristy you were great with her and walked her through everything with such ease and everything was clear.
Everyone there was great thank you all for simply being you!!!

We decided on a last minute road trip going north for the weekend and saw the dealership. We stopped in and what a nice experience. Sarah was such a wonderful person, so sweet and another gal who was so helpful as well but I didn’t get her name.
Sarah it was wonderful talking to you and you touched my husband and I with what you deal with health wise and yet you worked with a smile and so energetic and pleasing to us the customer. God bless you and I hope your boss sees you as a positive representation of the Bang store! You’re an inspiration! We will def stop the next time the opportunity arises.

I have been going to this Harley shop a long time~ My last visit I bought my husband a VERY expensive leather jacket (only to find it in Santa maria harley for HALF) The thing is Gary tells me «Well Traditionally women rode on the back!» You know I was offended! My money is just as green as a mans~ I know women haven’t been ridding long, but I’m on my second bike! You would think he would welcome this un-​tapped revenue~ (you know women weren’t allowed to vote once apron a time either.) To bad! –He doesn’t have to worry about me spending any more of my hard earned money at his shop~ Donna

No stars from this customer either. Very poor customer service Lisa was very snotty on the phone when I asked what there hours were. she was even worse at the store we were greeted at the door with NO DOGS ALLOWED. Okay that’s there right but she didn’t need to be rude about it. she continued by starring and whispering to fellow employees. Not sure what her problem was. didn’t buy anythimg won’t be going back.

This is one of those «the-​bike-​broke-​while-​on-​the-​road» stories…
We’re on the road from San Diego to Salinas when my buddy’s voltage regulator goes out. Luckily, we’re only a mile from Gary Bang H-​D. We limp to the shop where we’re helped out by Gary himself. He says the techs are at lunch so it’ll be about an hour and a half wait. No problem. We’ll have lunch, too. We start killing time by looking around the showroom. About 45 mins later Gary says the bike is done! And under warranty! Apparently, one of the techs postponed his lunch break to install a new VR in my buddy’s bike. Gary Bang H-​D saved the day for us! Thank you!

Great customer service, Gary is hands on owner and they have a great crew, left the dealer slightly south after Poor return policy on parts they recommended and did not work. They denied my return and it cost me $ 200.00 but it’s gonna cost them my service from here out.
Called Gary Bang, (helped by Gary) got the parts and advise.
All my service and recommendations go to Gary Bang Harley
They stock most parts and treat you Great.
Service/​sales/​parts and techs all 5 star.
***** great dealership*****
Thanks Gary Bang Harley.

i cant say enough about the customer service i recieved from kristy! i am from san diego she had all the parts instock and shipped them to me over night! i used to work in the industry and really appriciate the service i recieved! if my local shop doesnt have what i need i will for sure be calling her back!
thanks
big vern

Excellent customer service. I told the salesman that I was from out of state and just visiting. He treated me like he wanted me to be a customer for life. Took extra time to educate me about the bikes and helped me figure out which model would work for me when I decided to purchase. I was so impressed with their customer service that I went ahead and bought a leather jacket. He even went through every feature of the jacket with me. I hope I get to be back in the area at some time just to visit them again.

These guys are the best, I don’t let anyone else work on my bike. I ride long distance every year and always feel safe after these guys service my FLHR. Been a customer since the 80s. Never disappointed. Five Stars…

No stars. Wife and friend had trouble no 10 miles from this shop. They talked to Mr. Gary Bang himself and he was a ass. Told them he did not care how they got bike to shop. If not at shop by 3:00 pm they were just out of luck. If they did make it in he would push bike inside and they would look at it tomorrow (mon)
So her friend called home, husband got trailer and drove 2 hours and picked up bike.
What a nice guy Mr. Bang, going to leave to lady’s by the road.
I have two HD and this is why I don’t use ANY HD shop. They are all alike. I use the smaller shops were they need my money and will try to help a person out.
Thanks Again Mr. Bang

Don’t know what the other reviewer has a problem with. Gary, Jenny, Jake and Ken always give great service and are very knowledgeable. Nothing but good things to say about this place.