Matt’s Appliance Repair

I had a TERRIBLE experience with Matt’s Appliance Service & Repair. I was delivered two dryers that were broken. They will not pick up the 2^nd broken dryer and it has been sitting on my property for about two weeks now. I have made numerous requests that they pick it up to no avail. When they «did» show up to deliver the dryers (before I discovered they were broken) they were several hours late. I do NOT recommend this business.

Thanks to Matt who helped us out in pinch when our gas dryer stopped heating. I called him and asked if he had a specific part for our gas dyer and I got more than I expected. He was extremely professional, asked what was going on with our dryer, and confirmed with us that was the part that we needed. He had the part in stock too which really saved us time and let us get on our merry way.
I will recommend him to my friends should they need any help with their appliances as well as if we should need any help in the future. Thanks, Matt!

I have been looking for a decent priced washer for a week, ive looked on Craigslist, Idlers, Home Depot. at Idlers and Home Depot of course the machines are brand new but way out of my price range and craigslist I feel I can never fully trust that the machine will live past a few washes. then i came across Matts shop. I couldn’t believe the options and attention i received right away! Amazing prices for top of the line machines! Keep in mind that these are used machines that are refurbished, so a few imperfections are expected such as a couple scratches or a miner dent here and there. but for the service, delivery, instalation and price, who can complain?!? Not to mention he backs up his work with a 3 month full service and replacement warrenty and a 6 mongh part warrenty. Craigslist wont do that!! Which made my worries of a used washer purchace a breeze. I will definitely be back if i need anything in the future. My washing machine is great. I actually am going back today because i decided i want a bigger one! (he is currently short on some delivery staff so we had to switch up delivery times but i still recived my washer the same day of purchase) if you work with him, he’ll do his very best to work with you. these other reviews of his poor time management are just people that want to complain and don’t have patience.. He was attentive and updated me on delivery times if he wasn’t able to get there at the given time.

I have to agree with some of the reviews below. Matt does seem like a genuinely nice person, and up until now we loved working with these guys. We purchased a used fridge last year and we absolutely love it. Recently, we’ve had a few issues with it, but after speaking with Matt it appeared to be something that they could fix with very little trouble.
Had an appointment scheduled for someone to come out today between 11 – 12 pm; no one showed. When I called shortly after 12 to see if someone was still coming, I was told by Matt that they would be at our house within the next 15 – 30 minutes. (I even reconfirmed the address!) Again, no one showed. I called and left a message for call back, and still nothing. After a few more calls all of which rang until they went to voicemail, and no response to a text seeing if a reschedule would be necessary, it’s evident that we are being ignored and no one will be coming by.
If someone had at least responded, or even reached out attempting to reschedule – because I understand, things can get very busy, — that would have been one thing. Completely ignoring a customer is another matter entirely. Incredibly disappointed. Will not be using their services in the future, nor will I recommend.

Matt appears to be a genuinely nice person. He presents as being sincere and trustworthy. Unfortunately, it’s not enough to overcome the unorganized and unreliable way he operates the business.
We purchased a refrigerator, washer, and dryer from Matt on ³⁄₂₇. He was about three hours late for delivery. We had agreed on 6pm. Matt ended up arriving after 9pm. The next day, Monday, I walked into my garage to find a large puddle of water under the washer. I cleaned it up then I tested the ice dispenser in the refrigerator. It didn’t work. I also notice the door to refrigerator was not sealing because of a bin that won’t close fully. I contacted Matt right away. He said he would come that evening to fix both appliances. He did not show up. Nor did he call.
I contacted Matt Tuesday at around 12:30am. The leak was still present and this time had flooded my garage. The refrigerator was still not dispensing ice and it appeared to have sprung its own leak. He said he would come by to fix. No call, no show.
This occurs again on Wednesday and Thursday.
At this juncture, we are feed up. We are no longer willing to wait for repair on items we paid for that should have arrived in working condition. Will ask him to come pick up all appliances and hopefully he’ll issue a full refund for all the trouble.

What a disaster.
My husband and I are looking for a new washer. We stumble upon a Craigslist ad and pretty soon we end up working with Matt’s Appliance Repair. We wanted things to be as cheap and easy as they sounded – we really did. But this whole experience has been a real hassle.
After getting 3 (yes, 3!) washers from Matt that didn’t work (the first one didn’t even turn on when he plugged it in, he came back to try to replace a part and it still didn’t work, others had leaks, etc. etc. etc.) he farmed us out to another guy named Willy. Willy essentially cold-​called us saying he was taking over getting us a washer, that he was a friend of Matt’s helping him out because he was in a tough spot. I’ve read other reviews that say their business got farmed out too, maybe to this same guy, I don’t know.
(Very) long and frustrating story short, we went through 5 (5!) washers between these two repair guys and NONE OF THEM WORKED. We must be very unlucky, right? Well that’s not the most maddening part about this experience. What made everything A MILLION TIMES WORSE was that both Matt and Willy were extremely unreliable. We were repeatedly stood up – Matt consistently ran an hour to 3 or 4 hours late; Willy would say he was coming in the morning at 10, we’d get a text at 11 saying he would be there in 1.5 hours, we’d hear from him 3 hours later saying he’d be over between 4:30 and 5:30 AND THEN HE’D NEVER SHOW.
We just wanted our money back in the end. But getting it back took multiple phone calls, more no-​shows.
So in the end, we still don’t have a washer. We had a whole load of clothing get mildewed because, among the 5 washers we had, we were stuck with a washer with a broken door lock and the load was stuck for several hours – now I’ve had to go to the laundromat several times to try to get the smell out. In the end we also have scratches on our floor that were not there before.
How could this happen? We were excited to have stumbled across this business and were very disappointed. We even had our electricity tested by PG&E to see if it was a problem on our end – it wasn’t. To be unable to sell us a working washer is one thing; to not show up when you say you are going to is very poor business etiquette. Maybe we worked with this place during a bad week, but I definitely wouldn’t recommend this place to anyone.

I wanted to like Matt’s way of doing business because he seemed so sincere and trustworthy when he brought me a used Whirlpool front loader washer. He even said that he would bring a loaner dryer the next day. The next day he texted me asking if it would be all right to bring the dryer the next say. Sure. By then we had put a load in the washer, and when it finished the door was still locked. Something is wrong, and there is a load of clothes in there getting mildewed. I have texted, emailed, left voice mails for him, and I have received no response. So, he has my $ 275.00, and I have a washer with a load of clothes in it that he said he guaranteed. I thought he was such a responsible man, but I guess I misjudged him.
A few days later, after I posted a one star review, Matt called me (he never mentioned the Unilocal ratings) and did bring another comparable washer that has worked perfectly. So, he gets three stars. He did not have an explanation as to why it took him so long to reply to me. I still get the feeling that he is trustworthy – and maybe overextended.

I got a used Kenmore washer from them at a very reasonable price (appreciate that even when they weren’t feeling well — flu — they got me one). Since I live in A-​town they delivered, installed and took away the old one!
If and when my dryer goes — I’ll be back.

I“ve bought several appliances from Matt and have had nothing but satisfaction. He delivers and installs the appliances and even fixed my dryer belt for me while he was here. I recommend his business.

Matt, We are to say the least very discouraged with the attempts to repair you made yesterday to our older Fridgidaire gas range, despite the fact that the igniter for our gas range was not performing correctly to peak efficiancy and likley needed replacement it was still working. Regarding the possible issue of propane vs natural gas jetting, the reality that we have successfully used the stove for 12 plus years with that jetting with no real problems, Now after spending $ 200 and close to 4 hours of our time yesterday along side you we have a stove we are afraid to use and have disabled it, we have attempted to turn it on a half dozen times, each attempt results in loud thumping noises and strong unburned exaust gas smell emitting from the oven, We were in hopes that your service call would save us buying a new unit but it looks now like we have simply added $ 200 to the cost of a new range. Tom and Rhonda
* 3 calls and related texts to you Immediately after you left went unanswered no returns on text at this writing we will edit this and revaluate depending on the response

I was very appreciative for the help from Matt and his wife. I needed a refrigerator and had a price range in mind, which they quickly and easily worked with to offer me a fridge. They cleaned it up and had it ready to go within the next day, with a 90 day warranty! Thanks again!

I visited Matt appliance and repair and met Matt and his wife Donna. I could tell right away that they are honest people with integrity running an honest business in a small town. It’s great to have small local business owners like them here. And yes they offer a 3 to 6 month warranty and they stand by that 100%. I bought my machine 8 months ago and Matt came out fixed my machine and did not charge me a cent. I highly recommend Matt’s Appliance.

When I stopped by Matt’s appliance showroom he greeted me immediately with a hearty handshake. How cool! We talked about washers because mine had recently broken. He didn’t have what I needed, but said he could pick up my broken washer and repair it. I hated to see my washer head to the landfill so I was ecstatic! When I called him to come pick up my washer he was courteous and prompt. He brought my washer down the stairs while taking great care to protect my walls and handrail. All in all, this guy is a total class act. He works 7 days a week and knows all about appliances. It was nice to meet an honest, hard working guy like him.