Lance’s Trailer Sales

My Sure-​Trac utility trailer needed wiring repair work and to have the axle and bearings serviced. Not only was the work done on time, but they also straightened out a bent fender and fender mount and touched up the paint to match at no extra cost. Little things like this matter.
On another occasion we had just loaded up a trailer for a trip down to the Carolinas and were ready to pull out of our driveway when we noticed one of the tire sidewalls had some cracking. I called in and explained our situation to Chris who said without hesitation, come straight in, don’t take a chance, let us make sure you’re safe. Both tires had damaged sidewalls and needed immediate replacement. They had us back on the road with new heavier duty tires in just over 30 minutes. Again, excellent service and the priority was to make sure we were safe and to keep us on schedule as much as possible.
The team at Lance’s went above and beyond on both occasions and earned our heartfelt thanks.

This place, who is in the business of dealing trailers and hitches, doesn’t even own the proper tool to assemble a ball to a drawbar. He used some water-​pipe pliers (channel-​locks) with sharp teeth, and gouged up the chrome on the brand new ball AND nut (both sides) of the inferior drawbar I was conned into buying. I needed a 2−½ square tubing, sorry, they only had 2″, which isn’t even rated to half of the GVWR. I needed a 3″ drop, sorry — you’ll take this 4″ drop instead. (I was told not to worry about it when I called to ensure I’d be equipped to transport it home. They said they carry a full selection of these things, and all I needed to bring was my checkbook.) The damage he did to my «new» ball far exceeds any amount of wear-​and-​tear I could EVER do to ANYTHING I own, ever (I own proper tools, and I’m not even in the business of servicing these things). This wrecked drawbar set me back an additional $ 75 and immediately went in the trash after (barely) getting the trailer home.
They inflated the specifications to con me into buying. After researching the specs online, I am a victim of trusting the wrong people. The trailer is built a lot lighter than their claims, with roof centers on 24″ instead of the 16″ they claimed to get the sale. They also told me the GVWR was 400 lbs over what it actually is.
I’m appalled at the way they con people, and cannot foresee continued profits for anyone who tricks trusting customers like this. Heed my warning, stay very far away from this amateur who is too cheap to invest in the ONE tool needed to attach a trailer ball without gouging up the chrome. (it is not «common practice» when the correct tools cost $ 20 and regular people own them) So cunning to deceive trusting people like this.