Simply Mac

Another great experience here. The name has changed but the service is still quality! Lauren in repairs was so incredibly helpful when helping me to fix my trackpad. She was super patient in dealing with me struggling to confirm coverage through Apple Support’s customer service team. She also was super flexible by letting me keep my laptop for school work while I wanted for the trackpad part to come in. She called me a couple days later when the part arrived and my computer was fixed within the hour!
The other folks in the store were very personable and friendly as well. They were very knowledgeable when I asked about partitioning a hard drive, using a third party mouse, etc. I can’t remember their names :(
Thank you Simply Mac!

I would say my experience here was just average. Their customer service definitely isn’t the best. I had to drop off my computer for a repair and thought I just had to stand in line at the service counter. After waiting about 15 minutes, I was able to speak to the guy at the counter who then informed me I had to put my name on a list with an employee in the front room. I then had to wait an additional 20 minutes. It wasn’t a big deal, but I was kind of annoyed someone didn’t tell me this when they saw me walk in with a laptop. On the bright side, they can fix whatever problems you’re having fairly quickly and are great a helping you find the most affordable solution.

My recent experience with Simply Mac was very poor. Aside from waiting an extra 30 minutes to talk to someone on top of the hour estimated wait, they completely misdiagnosed my computer problem. My mac had crashed, and my reason for taking it in was to check to see if the hard drive was ok and recoverable. They said it was perfectly fine, then tried to sell me all sorts of unnecessary products.
This week, when I took it into the Geek Squad at Best Buy (in my experience, their customer service goes far beyond Simply Mac), I dropped it off, paid for the recovery service, and got a phone call a day later that the hard drive was, in fact, NOT fine. So two wasted trips and no solutions later, I’m not happy that Simply Mac tried to get me to pay them to recover my hard drive that was unrecoverable, on top of the pushiness and lack of courtesy from the staff. It is odd to me that a business would treat a customer like a nuisance form the moment they walk in the door.
I will be driving to Atlanta to service my apple products from now on.

I was sorry to see peach Mac go. It was my go to store. My computer was getting old and I went to check out a replacement. I thought I’d give simply Mac a try. Well it was terrible. The sales people didn’t know which computers were in the store, or what came standard on the computers. I asked for one computer and was shown an entirely different type of computer. Although my Mac was 5 years old I knew way more about the macs than the salespeople. Thinking it just might be one bad sales person I went in a few times and every time it just kept getting worse. I ended up buying my computer from a big box store, which is very sad statement.

As soon as I walked in, I was greeted and felt comfortable just chatting with my service rep. he was honest and didn’t try to up-​sell on things I didn’t need. I got an awesome mac and really felt taken care of. I’m not sure why so many people have had such horrible experiences there. Perhaps there’s been some changing of the guard recently as most of the terrible reviews are from last year. Either way, I definitely recommend this place and am so glad I took a chance with them and didn’t drive all the way to Mall of Georgia as I had originally planned.

Horrifically terrible service. Employees were preoccupied with standing and chatting rather than helping customers or answering questions. I stood waiting for a 10 minute conversation to finish before anyone would even help me check out. Never mind answering my question about 85W vs. 45W MagSafe chargers… I had to google it to find out, because it was impossible to catch anyone’s attention. When someone finally decided to come to the register so I could pay, he perfunctorily asked me if I had found everything alright. «Eventually yes,» I replied. «But I had to ask all my product questions to the Internet…» The employee didn’t even respond, just hastily scanned my items and handed me my receipt. I would understand a little better if they actually had something going on, but there were 5 employees and 3 customers including myself. It was ridiculous and I regret that they are my only choice in Athens to buy from.

Overall, a great store with a good selection, fair prices and a good location. I’ve always found the employees to be friendly, helpful and knowledgable about the products they offer. My only knock is that I’ve had to wait a while on several occasions to get help, which is no fault of the employees. Definitely recommended for all of your Apple needs in the greater Athens area.

I am beyond impressed at the customer service! I purchased two sets of USB cords for my iphone 5 (at $ 15 each). Much to my dismay, one of the cords randomly stopped working about a month after I bought it. I had thrown away the receipt and packaging because I didn’t expect the cord to stop working anytime soon. I made up this elaborate explanation on the way to the store so that I could exchange the broken cord for a new one. As soon as I walked into the store, a man quickly approached me and asked if I needed help. I barely got out the words «my iPhone cord randomly stopped working…» before he took it from my hand, checked to see if it was working by plugging into the computer, and grabbed another iPhone 5 cord. He unpackaged that cord and handed it to me, simply saying «here you go!». One of the fastest exchanges I’ve ever experienced! I definitely recommend this store.

Terrible customer service. Every time I go in there are several customers milling about looking for help. There are probably only two or three associates available to help. When they do finally acknowledge you they can never answer my questions. I took my old computer in there to see how much I could get for trade-​in. They said it would take 24hrs. Went up there the next day they hadn’t even taken it out of the box. They then said it’d take another 48 hrs. 48 hours to turn it on and run diagnostics. Forget it. I’ll go to the Apple store where they know what they’re doing instead of a teenager trying to help me.

I love Apple products, but the salesperson and the manager was SO, SO, SO insistent on purchasing the AppleCare. We told them no so many times that after about 20 mins and no obvious signs that we were going to get out any time soon we finally just said yes so we could leave. They knew what they were talking about BUT I don’t like that kind of pressure. It makes me sick and turns customers off to the point where they will not return to the store. I will not be returning for any of my future Apple purchases.

Best Place in town to meet your Apple needs. Very knowledgable staff that are very friendly. Someone will assist you once you walk in the door. You don’t have to hunt them down like at Best Buy. Definitely your one stop shop Mac store.

Store is as good as any other, but I’ve had mixed experiences with the tech help. I’ve been going to this peachmac for years and they will help with a lot of things, but not potentially expensive repairs or iffy warranty problems. They know what they are doing, but the actual Mac store 40 minutes away in the mall of Georgia is much much better for costumer support. Apple can be difficult to deal with when it comes to broken or intermediate problems so if recommend going to the source and not peachmac. For all other tech help needs go to this peachmac. To get products covered at apple and repairs done for free it’s usually necessary to call in and talk to upper management.

I had a great experience at PeachMac Athens yesterday. Walked in, immediately greeted by a helpful staff member who listened to my needs and directed me to a gentleman in the service center. Quickly diagnosed my computer’s problem, was so patient explaining it to me (I’m not super computer savvy– I just want it to do what I want it to do), and told me all my options and pricing ranges before doing anything to my machine. In the end, 15 minutes of installation and a tutorial on how to order the system upgrade I needed. The service was the best part– so nice, not intimidating, and didn’t try to upsell me. Very impressed.

So here I go again reviewing PeachMac. This time I had a totally different experience. I was having problems with my Iphone and being under a time crunch I was unable to get to the apple store in Buford so I took my phone to PeachMac in Athens. The first time I went the technician told me to reset my phone and if I had problems they would replace it. After a week and still having problems I went back in and they replaced my Iphone for free with little to no hassle. So good job PeachMac.

This place is the Mac! Service is everything you would expect from an Apple store…

My MacBook suddenly would not work back in early January, 2010. I was pretty upset about it. My Florida neighbor, who fixes computers and who owns and loves Apple computers, could tell it was battery-​related, but he thought there were bigger problems. He suggested I take it to the nearest Apple store which, in my case, is in Orlando, about an hour from my home.
Most likely, the folks at any of the big Apple stores would have been helpful, too, but the guys at PeachMac? Just… wow! They were friendly and professional, plus my daughter and I didn’t have to wait to be served. After months of fearing my beloved, nearly 3-​yr-​old Mac was dead, how great to learn the fix was at hand. I now have a new-​acting computer with its brand-​new battery, brand-​new hard drive. And did I tell you (yes, I know i didn’t yet) I have a brand new keyboard that replaced my cracked one? Thank you, PeachMac. You are just one more reason among my long list of reasons I love Athens, Georgia!!!

The service center at PeachMac can’t be beat! My mom & I took our MacBooks in for service – her laptop was having major issues, while I just had a couple of questions about mine. We were immediately greeted and helped by the two gentlemen manning the service center desk, and within fifteen minutes we both knew exactly what was wrong with our computers. Most of our repairs were covered under Mac’s extended warranty, so my computer was fixed for free and my mom only had to pay for her new battery (the other repairs were covered).
PeachMac is an authorized Apple dealer. They charge the same prices Mac does, so if you’re in Athens, don’t think you need to drive to Buckhead in Atlanta in order to get your Mac serviced or to buy Mac-​authorized products. I was extremely impressed with the professionalism, the repairmen’s ability to explain complicated problems in simple language we could understand, and the speed of the repair.