The Omni Club

DO NOT join this gym! Their business is unethical and their customer service is extremely rude! We have had many issues with this gym. The last one was closing down the location in which we signed our membership to. When closing the gym we were informed we could not cancel our membership but however had to choose another location a lengthy distance from our house and also not one which we were comfortable going. We chose the only standard due to its small size and homey atmosphere. To me comfort is the number one priority when attending the gym. I could never work for a company in which treated their customers the way that this one does.

So after reading these reviews, I think I should shed some light on Omni. This business is like most gyms: there is a service fee if you don’t make a timely payment, and there is a yearly enhancement fee.
I will sum this review up into 3 parts: Disclaimer/​PSA, The Bad, and The Good
DISCLAIMER/​PSA:
Most of the disgruntled people leaving bad reviews failed to either
1) READ their contract before signing it
Or
2) PAY their bills on time.
I cannot sufficiently emphasize the importance of reading contracts before you sign them. Many people will say «no one ever told me about this!!» even though policies are clearly stated in the contract that has their signature after several clauses. It is not the business’s fault many customers haphazardly sign things without understanding/​reading them. It is also not the business’s responsibility to treat adults like children and remind them when payments are due. If you lose your card, inform them immediately. They take cash, checks & cards. If you don’t make a payment because of a lost/​stolen card (or for any reason), you WILL be charged a service fee. That’s how gyms typically work, and this policy is in the contract you sign when you initially sign up.
THE BAD:
With that said, Omni does have its flaws. The only way to cancel a membership is by e-​mailing
. This is an issue for many customers, especially those who are not familiar with the Internet. Another huge issue with this procedure is that omni billing is INCREDIBLY slow at responding to e-​mails. One of the front desk girls recently told me they have been working to improve this, so hopefully their response time will be better in the future.
Many of the front desk girls play dumb when it comes to cancelling policies or complaints, and they will always refer you to that e-​mail if you wish to cancel your membership. Cancellation policies are outlined in the contract, so the procedures should come as no surprise. You must provide 30 days notice and pay 20% of your remaining balance or $ 50, whichever is more.
Some front desk girls are very sweet, and others you want to avoid at all costs. If you have an issue, AVOID EMILY because she is easily offended, will not help you, will have a tone with you, and will ultimately make you feel like a moron instead of helping you resolve an issue. This girl has no idea what good customer service is. Some other girls seem genuinely ignorant of the gym’s policies, upcoming events, or amenities, and this should be fixed because the front desk girls are typically the only ones you would be able to ask questions. I really think they should know more of what they’re talking about and what’s going on around them.
If there ever is a problem with your account, a different person will call/​e-​mail you almost everyday, which can be annoying when you have to repeat the situation over & over again. The employees need to communicate better to avoid pointlessly harassing customers.
Maintenance is fairly quick at fixing most things. However, the massage chairs in the women’s locker room have desperately needed repairs for quite some time. It seems this is not even remotely a concern for management.
THE GOOD:
Having access to 4 different gyms, one of which is 24/​7, is fantastic and incredibly convenient! I also love the size of the Westside location. To give you an accurate description, it used to be a Kroger. It’s by far the biggest gym I have ever been to, and I love it. There are 3 different types of machines and a huge cardio deck which means never having to wait to workout. There is also a women’s gym located in the women’s lockeroom, and this is great for when you’re a little self conscious about working out or you want to avoid ogling eyes. As previously stated, the women’s lockeroom has massage chairs that are AMAZING when they work, and I believe the men’s lockeroom has a pool table. The free weight section is great, and there are plenty of squats racks and benches. I LOVE never having to wait to do any sets.
While some girls are terrible, it does look like Omni Club is hiring people who are better at customer service. They just hired a new girl whose name is either Ashley or Amber (I’m pretty bad with names) who is INCREDIBLE. Each time my husband and I spoke to her on the phone regarding some late payments (oops), she seemed like she genuinely cared about our concerns and wanted to help us. She even stayed calm and sweet even though I called in very angry as a result of a previous conversation with Emily and many many calls/​e-​mails from Omni. I really hope they continue hiring girls like her!
In summary:
The facility is amazing, and the customer service could use some work. Some girls need to be trained on how to properly deal with customers, but it does seem like they are starting to hire girls who are better at customer service. As long as you read your contract before signing it and avoid late payments, you will probably LOVE this gym.

Might as well be signing a lease… Pain in the ass to cancel membership. Most gym allow you to cancel whenever you want to, but The Omni wants proof that you’ve moved and a lie detector test. Only positive part is that the gym is nice.

$ 40 per month
12 month contract.
Atlanta prices for a small town gym.
This place bought the competition and shut them down.
Twice as many members at Omni now?

I really enjoyed this gym, the parking and equipment was plentiful.
Unfortunately the gym is struggling in honoring their membership agreement. I entered into a paid in full membership, but was relocated in the middle of this membership. I provided all documentation necessary and it has been 9 weeks without receiving the refund. I have been promised call-​backs multiple times, sent documentation via US mail, and sent 5 emails and have not yet received a resolution.
Its unfortunate to see the gym not honor their agreement in a timely manner.

Look at the trend of the reviews over time. When the Omni Club opened several years ago, it was great. Everything was clean and it was not overcrowded. Now things there are not nearly as good. It has really gone downhill.

New Ownership is killing this gym. I became a member back in July. Which is before the switch happened. Before the switch happened things were going okay, there were some equipment issues that never seemed to get fixed. Since the new ownership from Bodyplex took over it has been downhill. Management doesn’t work with customers to resolve issues. They just act as if we should be grateful for them to let us pay to be a member. Also since all the Bodyplex member have come over there is no chance to use equipment in a timely manner. If you are looking for a gym I suggest you look elsewhere.

This is a decent facility however Management is frankly abusive. They are rude do not respond to member needs and pressure you to buy personal training and group fitness packages you have stated repeatedly you are not interested in. They will also do things like not have towels. Numerous tvs on the cardio machines do not work. The only reason for instance bodyplex probably exists is due to people not wanting to put up with their tactics. I also particularly do not like coming in on the weekends when almost no one is there it has no sense of energy.

This gym is going to crap! There are SO MANY «out of order» signs everywhere… and the washing machines have been «broken» for three weeks and there are no towels. Not to mention it feels very dirty in there. Mgmt needs a serious wake up call. I will likely be leaving when my contract is up tho I’m sure there’s some shady thing where I’ve been renewed and don’t know it. I don’t trust these meatheads…

I luv this place. It’s always clean, they have all the up to date equipment and it’s so large that I never have to wait for a vacancy on any machine. Great gym and reasonable membership prices !

I would love to give this place a five star for its size and mass amount of equipment but from my personal experience I’ll never go back or recommend anyone from joining. My partner and I went to check out the place almost two months ago with the free week pass. We called before arriving to ask about the verification of the pass. They told us all we would need to do is show up. Upon showing up we weren’t greated nor acknowledged. I went up to the desk and told them we called earlier (10 mins ago) about the free pass. All we wanted was to check out our options before joining a gym since we just moved in the area! They passed us around from person to person and finally we were given a tour of the place and pressured into getting a membership by a Mr. Kenneth Terrell. If we joined and did not wish to stay within seven days we would receive a full refund. That sounded promising. Also we were told by Mr. Kenneth Terrell that if we didn’t join that day a fee of $ 50 would be added to our membership! Which was a flat out LIE. We found another gym so we canceled in three days. Its been over a month, and now almost two, and after numerous phone calls and emails we still don’t have any idea of the status of our refunds! These people are based off commission and will say ANYTHING to get you to join. I am outraged by how our situation is being handled and how those recruiters are pretty much scamming people to get a buck. Shame on them!

Best gym in town hands down. Very clean and more than enough equipment during even the busiest times. Even has a steam room!