U-Haul Moving & Storage of Athens

I’ve used U Haul 3 or 4 times now for trailer hitch installs. They do great work, quickly, without a bunch of the BS you can get taking your truck in to the mechanic shop.

So, I purchased a hitch online for in-​store installation on May 25^th. The store called back but I missed the call. I then called the store and my reservation was confirmed for 7am on the 25^th. So, I get up early in the morning and drive the roughly 25 miles from my house to Athens to discover that the store isn’t even open until 9pm. I call the number for the store, and it is answered by a sleepy sounding individual who essentially treats me as if I’m a liar. After informing me over and over that they don’t open until 9am so my reservation is impossible, he agrees to look up my order number. He says I’m scheduled for 11:30am on May 26^th. Well, I’ll be out of town that day and at NO point was I ever given this information by the store.
I don’t know whether to assume incompetence or carelessness, but I just wasted 50 miles worth of gas for nothing.

I have a mixed review. The first part is regarding the actual UHaul moving experience and the second part deals with their storage facility.
I used this location 3 times total. Two in-​town moves and one out of state move. Each time, as long as I booked in advance, everything went smoothly. The staff is accommodating and they had all the supplies I needed — 5 stars, hands down.
Sadly, I used their storage facility for about a year. I paid extra for an indoor unit and didn’t buy insurance (stupid me). Then again, storage units aren’t cheap. When you’re spending $ 100 a month for a tiny room, insurance seems absurd. Anyway, I had an indoor unit. When we came back to move things out of it, we found that the ceilings leaked. Everything was soaked and generally ruined. Well, it was usable still, but not visually appealing. I thought that was pretty cheap. Of course, they aren’t liable for keeping their facilities maintained. Just a heads up if you plan on renting a storage locker.

My hats off to the wonderful service we got from RJ. He helped us out when we had the wrong size hitch ball. Very friendly and made sure everything went as planned. I highly recommend using these guys and ask for RJ .he’s great