Ashley Furniture HomeStore

Everyone is SO helpful! Curt is a great sales guy! Happy with our mattress and thrilled we came here to get it!

I went in the Buckhead store on December 3, 2015 to purchase furniture. I walked in and gave eye contact to employees, Ramanda Miller and Vince Cary. I stayed in the store 30 minutes and they never helped me. I and two whites were in the only customers in the store. Victor helped the whites but no one helped me. I was to purchase $ 20k worth of furniture.
When I called the corporate office and talked with the area manager, he did not show no remorse for how I was mistreated. He was only interested in getting my business, he had the nerve to tell me to go back in the same store that ignored me and spend my money. They want our money but not respect us.
I don’t do racism very well and I will never buy from Ashley furniture Home Store.

Customer service was excellent, but I did not get the exact color of my sofa I picked out. I didn’t want to bother with the whole back and forth so I just let it be.

I have only given a business one star rating once before, and this is sadly my second. The actual store was extremely helpful and I got my furniture for a steal. I have no complaints about the staff at the actual store, or my merchandise, but the delivery service that delivered my furniture.
I purchased a couch on Veteran’s Day since I am a veteran and I thought I should treat myself to some new furniture after I searched the website online and found a couch and chair for a bargain. I was to get both delivered. The couch that Friday the 13^th, and my chair is supposed to arrive on Tomorrow (Wednesday). I have never dealt with more inexperienced unprofessional individuals. They called Friday morning at 10:55am while I was at an appointment to inform me they would be arriving in 45 minutes when they originally were supposed to arrive in the time frame from 1:45 — 4:45. I had to shuffle the appointment I was at and another appointment I had at 12:00pm, so the furniture could be delivered.
I raced home and at around 12:15 there was still no delivery truck. I decide to call the guy and he informs me that he was «just about to call me» (Yea right) and proceeds to tell me that they have had a drill bit break on them and they were on the hardware store to pick up another drill, AND there was still a customer in front of me waiting for their furniture to be delivered and that it’s going to take longer than expected.
So let me recap, I already had to end one appointment early and then had to cancel my 12:00pm appointment because of this conflict on their part. I moved my 12:00 appointment meeting to 2:00pm because the delivery guy ensured me that it wouldn’t be more than two hours.
Well 2:25 the delivery service shows up. I am beyond livid but I handled myself in a professional manner. Here is the kicker, you know how a bar tender puts $ 1 out on his bar in front of him to remind them to tip? Well they had 3, $ 1 bills on their clipboard, the one I have to sign to ensure they just delivered my items. I went to the room next door and asked my boyfriend, «Are you supposed to tip delivery guys?» He replied with «No, you don’t tip the UPS driver, why would you tip them?» So I didn’t leave them a tip. To be honest if they had been on time I probably would have actually tipped them $ 5 because I had read such bad reviews prior on the delivery service and the store employee ensured me they had gotten a lot better but they were still a third party.
This is not how you run a business. I lost money that day because of their bad time management. My chair is supposed to be delivered tomorrow. I cleared off my whole schedule because these inefficient individuals obviously need the whole day to decide what time to deliver, even though you confirm days prior. I understand accidents happen, but that’s not my problem, they should have a back up plan. I am paying for this service and I actually lost income that day because of the meetings being rescheduled. Shame on you ASHLEY Furniture for deciding to stick with this company after it’s had so many bad reviews. I plan on taking this to your corporate headquarters.

I ordered a sofa and bed frame, but ur driver gave to me broke and used furniture, ;(

The actual store was helpful and friendly. The service after that is deplorable. the movers brought the furniture when it was raining. I asked them to put on booties or towels to not track in water. They said they didn’t have any. They unwrapped the furniture and brought it in SOAKING WET! The furniture had dings, dents, wobbly drawers and warped knobs. They sent out Mohammed to inspect and he said that the drawers were wobbly because the floor was uneven and he would have someone contact us. No one contacted us and I called Ashley and the rep said she would exchange the furniture as a courtesy. They brought another chest and dresser that also had dings and dents. We were able to pick the best drawers out and swapped. Basically we took the best parts out of two dressers. It was a defect in one of the drawers not uneven flooring that Mohammed stated proving that he was clueless. Who inspects this furniture? This company’s customer service is horrible. I would not recommend.

I called them because I saw a sectional online that I was interested in. Turns out they had it on sale for a lower price than what the website showed – including delivery! The only bad thing was that I had to wait about three weeks to get it because it was on backorder. The delivery guys called & said they’d be there in 20 mins on the delivery date. They were so quick and professional! I was able to schedule the delivery during my lunch break. I would definitely buy from them again!

Awful customer service and really pushy with the service protection plan. I stated to the salesman that I did NOT want it because last time I bought it, they made me take pics of the damage, fill out a form, attach the pictures, send it via mail (no email or fax) wait weeks only to deny my claim for some stupid reason. They say that it covers everything but apparently not. I told him this whole story and still he charged me for it. He also sold me on my living room set even though it wouldn’t be in stock for a week. I got the whole set a month later. After I went to the store and complained about the protection plan charge the salesman said sorry, and tried to sell it to me for half the price. The cherry on top? I got a postcard 2 weeks after getting my furniture stating: Thanks Roberto. My name is Ricardo.

Good prices but furniture quality is very poor. Furniture made in China with limited quality control. Stuffings are visible in new furniture. Seams are not straight & poorly constructed. Quality control before delivery is not there either. I returned the furniture a couple of times & they documented ‘customer’s perception’ rather than defective furniture. So the returned furniture went to another family that has been waiting for a couple of months.
Shipping is very disorganized. They would ship my pieces to other customers when a hold was put on my pieces while waiting for other pieces to come.
Took a couple months to get my set. But got tired of waiting — I accepted furniture that was not well made.
This particular store– they are friendly when selling. Friendly sales people and management staff. But won’t help or return calls when I had problems in the 2 months while waiting for the set.
Beautiful furniture! Poor quality.
Won’t shop at Ashley again.

The purchasing experience was fine. They have great options. The people were friendly. DO NOT BUY THE FURNITURE PROTECTION PLAN. I’m going through a personal hell right now trying to get my bed frame fixed or replaced or not fixed at all. Read additional reviews.

I have recently moved to the area, in the midst of selecting and closing on our first house (very exciting!!) and I was looking for some good furniture. I honestly had been to a few other stores and was disappointed. I couldn’t find anything I liked. When I walked in to Ashley’s I was greeted immediately and was kindly asked what we were looking for. He then showed us a few items with some detail on the items and left us to explore the store. The store was a large enough space to see several options and our helper checked in from time to time. He had to leave halfway through but directed us to another agent who again was helpful. We decided on a bedroom set that was awesome (it’s part of the millennium collection which I recommend you check out) and a living room set. We also fell in love with there recliners and decided on a nice two seater. The other bonus was that it was a president’s day sale and we got a discount of 25% which was awesome. They offer a 5 year protection plan in case the furniture gets damaged. They will bring a service person to your home and attempt to fix it. If you are still unsatisfied, they will replace the item. The delivery service was also a nice feature. I am a very experiential person and I have to sit and observe how it will feel like at home. I was very impressed with the quality of the furniture and I am excited to see them in our home!

TBH… My first impression of their customer service was exceedingly poor. I had spent the better part of the day shopping for a bed frame and mattress set, and this was to be my 4^th store.
Upon entering, I was not greeted, had several employees see me (one particular lady who made eye contact with me several times, and selectively chose to help a couple that walked in after me) and not approach me while I was browsing, and I was ready to walk out. Apparently I don’t look like I have enough money.
Until I saw a mattress I liked at another store for considerably less. I finally approached an associate with a question, and she quickly connected me with an associate who was friendly and prompt. Because of this, I ended up purchasing a bed frame and mattress set.
The real savior of Ashley Home Furniture was their delivery service. The two guys that delivered my furniture were excellent– friendly, prompt, courteous, and quick assembly. They gave me a window from 8 – 11 for delivery. I received a call at 740 saying they would arrive in 30 – 40 mins, and there they were! All while smiling– and I live in a top floor apartment. Truly wonderful. If I could give their delivery service 5 stars, I would.

They had a great selection. Otherwise there was a sales Manager who stated he was the store manager who made me feel very uncomfortable. His name is Goerge Steward, I inquired about some of the information on the various payment options. He replied with slick comments and degraded me with questioning my integrity. I have never encountered such poor business etiquette. I am calling the company first thing Monday and submitting a complaint to the Better Business Bureau. I wish people were not so discriminate. Be careful when spending your money at this place. They have no regard for your demand only to persuade you to buy their furniture.

I have never experienced such utter unprofessionalism in my life. For me to have considered investing so much money at this establishment, I feel like an idiot. I’ve been in and out of this Ashley Furniture all week with my eye on one particular sectional. After going in twice previously to gather information, I called up to the store because I realized that I never wrote down the actual name of the couch. There is a sales associate by the name of Brandon who answered. I simply asked him «What’s the name of the first couch you see when going into the showroom in the back?» He told me the name then proceeded to say, «Its $ 1,000, you tryna pay for it over the phone?» I politely told him that the price he quoted isn’t accurate and that it goes for $ 800. He responds, «It aint never been no $ 800!» I told him that I had something in writing from one of his coworkers stating otherwise, he then got upset and told me that he was «just going to terminate the call» and did! So, the day after I go back up there just to show my friend the couch (I already knew giving them my business was a no-​go at this point, I just went for comparison purposes) and an employee points over to a guy named Brandon and suggests I ask him the question I had. As I’m walking in his direction, Brandon says, «You better not be asking me anything crazy!» with the meanest look on his face. Taken aback, I asked him if this is how he normally does business. He continued to talk loud and down to me in front of all the employees and customers, saying «Yeah, and imma hang up on you every time you call too!» I told him that he was acting extremely rude and unprofessional and then he went on to tease me because I was wearing sweat pants. Who does that? One of his coworkers even had to continuously yell his name in an attempt to stop him from verbally attacking me! I have never been so publicly disrespected, I didn’t deserve it, and he clearly was mad because he provided incorrect information. I consider myself to be an «ultimate consumer» of sorts and, for me, customer service always trumps all at the end of the day. In no way, shape, or form would I ever want to give this establishment my money knowing that they staff people of this caliber. Very shameful and disappointing. Needless to say, I went straight to Rooms to Go afterwards and the vibe and experience was TOTALLY different. Everything happens for a reason and Ashley Furniture was in no way deserving of my money.

My roommate and I bought furniture 8 months ago. They put her shipping costs on mine to give us a mutual discount. They never delivered her furniture, no warning. TWICE. We had to go back THREE TIMES for one transaction because they never called or cared about the LARGE sale that was huge to me. Finally she returned her furniture but her shipping costs weren’t removed from my account even though nothing was ever delivered for her. I had financed a large chunk of my purchase and the charges were never posted. I CALLED AND CALLED AND CALLED and they’d always be busy or not have any record of my purchases. THEN, EIGHT months later, i get a call saying I need to pay for my charges. I feel like after all this time, and being told by the finild goose chase is enough. I tell EVERYONE about how awful this company has been to my friends and I. I tell them to look up Ashley Furniture horror stories. THERE ARE PLENTY.

Ashley furniture is a very nice place to shop for furniture. The employees don’t come running up to you like sharks but actually let you shop, it’s impressive! The main Sales person that helped us out was very pleasant and checked the products we were interested in to see if they are in stock immediately. After having a bad experience at another furniture store in ATL, I really appreciated that! They had a number of pieces I was interested in, for example a couple coffee tables and a sectional couch (which were all in stock).
They have amazing package deals for specific rooms in your household as well! For example, they have a $ 999 package including a sectional couch, coffee table, end tables, pillows, throw, and lamps. Perfect amazing deal right?! I couldn’t believe it either! I also bought my dining room table set 3 years ago and still love it.
I definitely recommend Ashley furniture for you furniture shoppers out there!

I recently bought a bedroom set and a dining room set from this store. Justin (my salesman) was awesome! He was very thorough, and answered all of my questions without being the typical «pushy salesman». I recently went back to look for a couch, and asked for Justin, but was told he no longer worked there.
Had to deduct a star, based simply on that fact. I heard he now works at Underpriced Furniture (off of Jimmy Carter and I-​85), so I will be taking my business there now!

Found our couch much cheaper online. Went to Ashley and they met the price and offered free delivery!
Only glitch came when they delivered it… in the wrong color. Come to find out the other color was back ordered so I would have had to wait two weeks for it. Being that we had company coming I accepted the other color. Turns out we like the «wrong» color better in our home. Guess the furniture gods were looking out…

Well today was the (that) day,…unbeknownst to me?! Doesn’t make sense, sooo I was out on my first day of furniture shopping and will credit my purshase to my shopping pal Joe and my salesman Justin (who was very nice btw). You know you have a good sales person when they are not pushy, answer your questions, offer a few suggestions and simply allow you to shop and make the decision + have a pleasant personality and add a bit of humor too!
Earlier I’d stopped in at another popular furniture place who’d advertised a sale but it wasn’t much of one, thats competition for ya… and the sales staff there were not very enthusiastic or seemingly too motivated, so I mosied on my way
This was Justin! Good job dude… but I won’t go too deep yet because my order was just placed today so good job on «closing the deal» because I’m a tough sell! Next up will be the setup/delivery…thats a whole different pony!
I am not «the» furniture person so to speak, meaning I kinda don’t care about it or shopping for it that much but want something reasonbly priced and decent that won’t fall apart and look cheap (even though it may be… LOL). I will also note there was another sales guy on the floor when we arrived, he just looked at us and stood there, making no effort to assist or greet us… too bad young bearded one, you may have gotten that sell but oh well…
I was in for a new bedroom suit and I’d say I got what I wanted but missed out on the best pricing a month before :-(AND it was the same setup… oh well for me huh? I tried to haggle a bit but it is what it is… Anywho, we were in that store for a good while as I was working on my decision to buy or not to buy… Justin as I stated closed the deal. I look forward to my new stuff soon and hope I will be as pleased as I was with the service.

I am shocked that this store does not have any reviews yet! I bought my couch here a bit over a year ago and had a wonderful experience. I was looking for something different than IKEA, but not expensive and several friends referred me here.
The sales associates at this store were fantastic. They were incredibly helpful at answering all my questions, but also very gracious and not at all pushy. I can be quite indecisive (particularly with important decisions such as buying my first new couch) and they were patient as I made sure to sit on almost every affordable couch in the store.
I found «the one,» but felt I needed to see what was at other stores for comparison. I headed over to several of the other furniture stores in the area and didn’t find anything that I liked more for a reasonable price so I headed back to Ashley to seal the deal.
I picked a couch that they had in their local warehouse so my dad and I headed out that afternoon to pick it up and move it into my apartment. The process of picking up the couch went through without a glitch. The process of moving it up the flight of stairs into my apartment is a whole other story, but since I could have had it delivered I can’t really pin that experience on Ashely.
The couch I ended up with is an olive green color and so comfortable. I have had many friends comment on its comfort when at my apartment — win! It has also held up really well. It still looks just as nice as the day I got it.
Thanks Ashley for a great couch! I will definitely be back in the future :)