Atlanta Arcades

Called to inquire about the store and what was offered, left a message about finding out hours of operation and the individual that returned my phone call was immediately very dodgy and strange. When I asked who he was, he wouldn’t explain his business, and since I make more than one phone call in a day, I didn’t know what call was being returned. He refused to «reveal» until I figured out he was with arcade store, and when I asked for more information about their showroom, he told me he «doesn’t do browsing, just buying».
You don’t return calls and make the potential customer guess who you are, felt very shady.

Bought a Multicade on Ebay. He called immediately after the sale. He stored the machine for me for 2 months, and was there when he said he would be for the movers. The machine is in perfect working order. Maybe he’s not the choice for pinball repair but I have no concerns with buying a multicade from him.

Tom is a class A jerk who spams atlanta craigslist with his overpriced games. He supposedly makes $ 45k a month (according to him) so everyone loves him. I honestly cannot fathom buying a game from him or having him repair one of my games. If you’re in atlanta and need arcade or pinball repair find Ernie. Ernie is the best around and reasonable.
All you need to know about tom grizzrd can be learned in a quick google search.

Tom must be one of the sleaziest businessmen I have ever encountered. I must say that his back and forth emails to me in response to my comments about an overpriced piece of Frankengarbage he «made» (a Seeburg M100A that was gutted and fitted with a ³³¹⁄₃ rpm home stereo system inside… why???) and is currently trying to peddle for the ridiculous sum of $ 19,000 were very entertaining, even if it is a bit difficult to read through his grasp of basic spelling and grammar. Interestingly, he mentions references to «boys» and «fagboys» and «fagots» (sic) in both responses to me so far (see a screengrab of one of these lovely and eloquent responses above). I don’t think I need to explain what that means, as any psychiatric analyst would be thrilled to examine his obviously latent and unrequited desires for the particular neurosis which he somehow attributes to me. It is extremely obvious– even to myself as a layperson– that in my own opinion he allegedly suffers from delusions and closeted male/​male sexual desires himself. If he is saying those things as a come on to me in hopes that I’ll give in to his advances, he would be quite mistaken. Unfortunately, no one sane or attractive or any combination of both would have any interest in pursuing exploration of these carnal needs with him, and this is undoubtedly the source of all of his presumable sexual frustration and aggression, which he in turn takes out on his customers. If I could give zero stars, I would. Just another example of the kind of trashy operation that gives arcade guys the bad reputation they often have. Look at the other reviews here, and judge for yourself, then I ask you to look up the three words Tom Grizzard arcade on Google and let the comments speak for themselves.

Tom is more interested in turning a profit than customer service (in fact, I would say he is not interested in customer service AT ALL). He shuts down potential clients if the issue they are having is too small and not worth his time when he could be making more money on a different issue. This is coupled by a terrible aggression that makes one wonder how he manages to stay in business. He was unbelievably vile, profane, and rude to me – literally shouted at me on the phone telling me to «call someone else, DO NOT CALL ME.»
Some people might try to explain this behavior as «no BS,» and attempt to play it off by saying he is good at what he does. Let me respond to this by saying that he does not truly care about the object of his trade — pinball machines and arcade games. He cares about making the most money he can; if he cannot make money from you then you are a waste of his time.
It is truly unfortunate that Tom, through his sleazy methods and shrewd business tactics, has wormed himself into a position that corners the Atlanta market for arcade/​pinball repair, leaving very few options besides himself. In Philadelphia, where I am from, there is a man that does fantastic work on this machinery without the awful attitude.
Tip: Take your business outside of Atlanta. Daves Arcade Repair is in Marietta, try that instead. Chances are Tom doesn’t want your money anyway.

I just had a pinball game serviced by Tom. I’ve seen various comments about him in a negative light. What I can say is: 1) He is a no BS guy. If he asks a question you answer the question. He doesn’t want more than that. (I am a talker) 2) He showed up on time 3) He repaired my machine and shared some of his knowledge.
You don’t have to make friends people. The guy does good work. Lighten up, get a back bone. I’ll use him again.

Same owner as Jacksonville Arcades. Rude and foul mouthed. Tom Grizzard is not interested in helping you and if he were to try, it would be misleading and incorrect.
Find someone else to help you, Tom is not interested!