Bank of America

This is my to go bank in recent times when the branch at Monarch Plaza has been a pain to visit with the ongoing construction which seems like taking forever. Staffs here are always friendly and helpful, the wait time is short.
My only complaint about Bank of America as a whole (nothing to do with this location) is why are the number of ATM machines disappearing faster than ever. There used to be one at the strip mall @ Buckhead Loop, one inside Disco Kroger, a few inside Lenox Mall and one at Phipps Plaza. They are now all gone. So it has been rather inconvenient to drive to a branch just to use the ATM machine there.
So just strictly to review this banking location, staffs and the services they provide have always been great, so there is nothing to complain about at all.

I’ve never been to this bank when I didn’t wait for over 10 minutes per car to make a deposit. The personnel are always chaotic and don’t know what they are doing.

NPWH, as David K. would say.
This BofA is right in my backyard so it’s the most convenient branch and ATM for me. I’d give them four stars, but the ATM is stand-​alone, with no drive-​up, so it’s less handy than other locations.
The manager, Mark, is very nice and staff like Tameka are helpful and efficient as can be. There can be a bit of a wait for services if you go mid-​day (my bad) and need to see someone besides a teller, but everyone is helpful and preps you for any wait time (ie, «It’ll just be 5 – 10 minutes, ma’am»). I went in for a temporary ATM card — didn’t know this was an option til the phone CSR told me– and found out that the number on it will be the same as on the permanent one that will arrive in 5 – 7 days. Very convenient not to have to wait for a card.
When I need to go into a branch, this is my pick of all the BofAs around.

Alright, So first let me start out by saying I already not a fan of BOA. I also have never called to complain to a company. My current Bank is being boughtout, so I was reconsidering BOA. My employer Banks there it’s close by ect… All the tellers are very nice I go in about once a week to cash check for my place of bussiness ect. as well as the man who does home mortgages is awesome (I don’t even bank with BOA, but he answers any questions I have regardless, and he is very happy to do so) My Landlord banks With BOA and I deposit a check every month into his account, no problem every. Today I walked in without his account number. I asked the lady if she could put a check in his account If I verified his name and address, and that I did not want to have his account number, I simply just wanted to make sure the check went in. She told me that they don’t do that and that. I reassured her that it had been done before. Come to find out… BOA customer service line told me that it was not a problem and any branch can look up any account number as long as a address and name is confirmed… She then asked me with a neck/​head roll to point out who did that for me (Very Professional). I next very politely asked to speak to a manager. She said I am the Manger! with a attitude. I told her I don’t need the attitude and asked for her name. She said Sardia or something close to that. Then replied She had a card if I had a problem… BOA some advice Get some managers with class, intelligence and plain manners…

As many of you, I’ve been trained to hate Bank of America. Based on my own experiences and the stories I’ve heard from others. It’s been several years since I’ve been one of their customers and I don’t anticipate that changing in the future.
Regardless, I sometimes come here to cash checks from my parents and every time I am pleasantly surprised by how friendly their tellers are to me (read: they don’t charge me money to cash a check). Honestly, I ALWAYS expect to pay for ANYTHING when it comes to BOA and it’s nice to know that they apparently value my parents’ business enough not to harass me for a few bucks when I’m trying to get some coins for the week. I also appreciate that this is a larger branch and I rarely wait in line for longer than a few minutes.
I could do without the constant advertisements for their checking accounts, but I guess that’s to be expected for free check cashing. I’ll take it.
Thanks for being nicer than I expected.

alright so…
i don’t even have a Bank of America account, but i went in today because i needed to cash a check that I had from there. anywho… the teller was SO ANNOYING. I understand that maybe they have a quota to meet with signing up new customers to their bank, however if i said NO more than once, i mean NO.
when i tell you i already have an account elsewhere, you should stop harassing me. i mean, it went on and on and on…
its tacky and annoying. no, i don’t wanna sit down and talk with anyone, i don’t want to be called or emailed and i don’t want to open up another account because I ALREADY HAVE ONE!
no means no… even if its @ the bank.