Carestream Dental LLC

I purchased my digital sensors and the software form care stream for my dental office. The sensor #1 stopped working after less than 14 months. They only give you 12 months to replace it free of charge if your sensor stops working. If one day more than 12 months your sensor starts acting up the company wants almost $ 3000 to replace it for you. The sensor is not reliable at all. we are extremely careful in our office to take care of the sensor but still this happened to us. The wire connection to sensor does not have a connector and is very thin comparing to other companies and with short time of normal use the copper wire will have micro fractures inside and you are done. I called them and talked to different levels of people but they care less. They do not repair it and just want to sell. BE Aware.

Sporatic and inneficient. Think twice before signing up with this practice management software. I have had their software since 1996 and in the beginning they were great. But the years have not been kind on people like me who have spent thousands of dollars on upgrades and support. Good luck getting anyone on the phone if you have a real problem. They rarely have anyone available immediately and most of the time don’t call you back the same day. It has taken them over a month to adjust settings for electronic prescriptions, they have no available support for this service.

I will start off with if there was a ranking lower than ONE STAR I would give Carestream it. With that being said I have had the software for 5yrs it works ok. My complaint is with the costumer service and the companies poor choices of Kodak for a Digital Pan and a hardware installation company lets call them «CT IDIOTS» (I cant give their name as per an agreement I signed with them) The Pan died after 2 yrs and the hardware the year after by the way the hardware was 6yrs old when it was installed silly me thought we would be getting new equipment. So if Carestream is recommending these companies I know Carestream is as useless as the above mentioned companies. Setting up our Escript software was extremely difficult when dealing with Carestream. I recently tried to add an associate on our system and after getting the run around and telling me it was done remotely several times it to this day has not been. I get contacted yesterday and was told we need to pay a «licensing» fee of 2100 dollars to add another provider. This was news to me since no one ever told us in the beginning it would cost us more money to add another provider.
The office is considering going paperless and I can tell you IF YOU ARE THINKING ABOUT DOING THE SAME OR WANT TO GET A NEW PRACTICE MANEGMENT SYSTEM STAY CLEAR AWAY FROM… CARESTREAM…Please feel free to contact my office with any questions.

We cancelled our account 3 months ago and still we are recieving statements. Very frustrating.

To whom it may (or may not) concern:
My recent interactions with CareStream Dental have been littered with misinformation, lies, wasted time and purposeful deception. In an attempt to purchase a package of goods from CareStream Dental, I was «put through the ringer» (for lack of a better term.)
Please note: my email correspondence with Ross ********* (below) appears in reverse chronological order, however the lack of product knowledge and deceptive practices become apparent within just a couple of emails.
The sales representative, Shawn *****, unfortunately had to be the bearer of the news, that CareStream COULD NOT provide a solution to my practice management needs, but none-​the-​less was extremely untruthful and insincere in his attempts to elude our meeting (rescheduled once and 4 hours late on the second) all together!
In all, I have wasted 3 – 4 weeks of research time and cancelled meetings with other representatives as a result of the promises that CareStream representatives were making that the competition simply could not match. Come to find out, the PROMISES WERE ALL LIES.

Please do not expect anything less than frustration, disappointment, and never ending hassle when speaking with Customer Service. I have been trying to resolve a concern with my billing for six months now. Each person I speak with promises the issue will be resolved, that they will follow up with me to confirm that all has been taken care of.. . and none of the promises are ever kept.
The product is decent, but in this age with so many options I would not recommend choosing OrthoTrac or other Carestreatm products.

Have been a user of OrthoTrac orthodontic management and Imaging for many years. Could not practice without them. Excellent system with many new features coming up. Fully digital and team utilizes it fully for simplicity.

We are currently using Carestream practice management software. We have been billed for months of software support before we were even «live» and up and running. I have tried for months to resolve this issue. It is nearly impossible to speak to a person. Usually you have to leave messages for someone to call you back which rarely happens. This company is one of the most messed up ones I have EVER had to deal with. Not quite sure how they are still in business.

Quinton Bass at Carestream Dental LLC is the man! He has gone above and beyond on numerous accounts to troubleshoot and solve my tech issues. After installing new workstations and a new server, it was mass chaos at my practice. Quinton was very courteous, professional and competent. He gets raving stars from all of us at BFD. If you need some tech support set up an appt with this guy. He is the man!

I purchased a complete practice management and imaging system from this company in 2003. I bought 4 elytis xray tubes, a digipan, softdent and several other trophy products. My experience has been dreadful and i hope none of my brother dentists get ruined by this company. The softdent ended not being able to calculate hawaii sales tax and had to be discarded immediately. Also, it had to be manually programed with the insurance info. The trainer we paid for, never could train me or my staff how to use softdent. Of the four Elytis units, 4 of the xray tubes heads broke, 2 boards and 2 arms and counting. Complete Junk with a limited warranty. I had to constantly pay big bucks to repair this crap, all spent back to trophy (kodak, carestream). The digipan is the worst of them all. I had to replace the main board and the tube head. The 2^nd tube head, which they want $ 8500 for burned out in 10 months of light use. All the oil leaked out. They technicians want me to keep buying parts and they will only warranty them for a year. I warn people very strongly against getting this constantly failing equipment in their dental offices. I have the «Junk Yard» of equipment here if any body wants proof. The funny thing is that i never expected this stuff to be this bad. I have seen antique gendex and siemens equipment 30 years old, working fine under heavy use. Don’t buy kodak dental system products ever!