Collier Flats

Older, budget apartments, so some things to expect: cracks for creepy crawlies to get in, old cabinetry and appliances, etc.
Things you might not expect: an unspeakably grody laundry room and a maintenance guy who first denies problems and secondly tries to blame you for them. Also a completely busted central air system that they insist is working perfectly, leading to nights when I literally could not sleep in my apartment.
But the price was right and the space was huge, so I was willing to put up with the miserable summer months.

When I first moved in, Taszeena was the leasing office manager. She was great, very friendly, and made sure that maintenance requests were handled promptly. The apartment was not the best, but I was paying a reasonably small amount given the location, so I was happy.
The leasing office manager has since changed. The office is only open MWF 8 – 5.30AM (already a limited amount of hours), yet of the 20 or so times I have gone to the office for assistance, she has been there about 3 times. What she is doing or where she is during office hours I have no clue. But she is certainly not within the apartment grounds.
Maintenance requests have gone over 2 weeks without action, and the repairs have been horrendous (AC broke 4 times within 1 month, taking over 3 days to fix each time). Dripping faucet took 2 months, TWO MONTHS, to fix.
I will not go into details regarding recent late fee issues I have been having, as it will take too long to explain. But long story short, they have been sending me letters regarding unpaid Apex fees (the water bill), yet my balance online kept saying $ 0.00. Naturally, my late water fees kept accumulating, since I was oblivious to the fact I wowed one given my balance said $ 0.00. Not only that, but they have consistently notified me of late fees one day after rent is due. I always pay my rent on time, but if a late fee remains unpaid before rent is due, your rent also automatically becomes late, and they charge you another late fee. They purposefully notify you after the due date, so now I have consecutive late fees for the past 3 months, despite paying my rent in full on the 1^st of each month. They never notified me regarding this policy.
Finally, the new office manager is incompetent, and a liar. When confronting her about one of the letters saying I owed a late fee yet the online balance said $ 0.00, she said she had not put that letter in my mailbox that day., She did, because I check my mailbox every single day. So don;t give me that Sh*t. Also said she wasn’t here in June when I complained about a maintenance issue, but she was. I even have her emails from June. Overall, Collier Flats and Braden Fellman employees have avoided all responsibility and issues.
The apartments themselves are terrible inside. Extremely noisy too, can hear everything from neighboring apartments. Collier Flats simply has nothing going for it. Nothing at all. Don’t bother.
Oh, and did I mention? Black mold in the bathroom, they simply wiped it down with a cloth issue. Now it’s growing back. Black mold can be a major health issue, and should not be simply wiped down with a damn cloth. Air conditioning is so loud, it prevents sleep and also prevents me being able to Skype (not even kidding). Bad insulation, cockroaches, doors that don’t lock, and just plain ugly inside and out.

Giving this place only 1 star is being too nice. It is a WAY too expensive for all the BS you have to put up with. The most recent problem I’ve had is my annoyingly noisy upstairs neighbors who decided it’d be a great idea to allow they’re freaking child to use my ceiling as a jungle gym. After talking to them numerous times, they said they’d keep the noise down. Only accept they didn’t and I ended up getting so stressed and frustrated I called the police. The walls are so thin and insulation free you can hear every step your neighbors take. Including the loud obnoxious stomping they do while walking up and down the stairs. I work a full time barista job and I’m expecting. I understand children are not the quietest but it’s not like I’m asking them to stop breathing, but just to be considerate. There’s nothing more annoying than coming home looking to relax from a long strenuous day at work but only to hear constant thumping and crashing that makes my walls shake for hours. Then they had the audacity to say we were harassing them when all they had to do was stop being so damn obnoxious. Either they’re being stupid or rude… Or just both.
Also with the walls being insulation free, say goodbye to a warm apartment during the winter and a cool apartment during the summer. You’re apartment will be the same exact temperature, if not worse, as the great outdoors. Unless you have you’re heating and cooling unit on 24/​7, which is so old and is so damn loud, your apartment will never be comfortable. I tried to do that and my gas bill was off the charts.
Another wonderful problem is water damage and mold. I was told to make a repair list when I signed my lease and fixing the moldy wall in my bathroom was on the list. Nothing on my list was fixed, besides some blinds which they tried to charge me for. The wall above my bathroom window has gotten so water damaged and moldy, it cracked from the ceiling down to the window. Little did I know, the leasing officer changed 3 times due to who cares and this problem never got fixed till I made a huge fuss at corporate and threatened to leave. By the way, the current leasing officer is on some kind of weird schedule so getting in touch with her is a hit or miss. The wall is still leaking water whenever my stupid neighbors take a shower. All they did was paint over the problem and not fix the crack in the wall. Say goodbye to cheap gas and water bills because the sinks are constantly leaking. I asked to get this fixed but it didn’t stay fixed and the maintenance guy put the bathroom sink knobs on backwards. I got a good laugh out of that one.
I’m counting down the days till I can be free and relieved from this misery. This place is a waste of money, its noisy, and disgusting. This is the absolute worst place I’ve ever lived. Save yourselves the trouble and DON’T DO IT!!!

I rue the day I signed a lease at Collier Flats apartments. What seemed like a great bargain on in town living has blown up in my face. No amount of savings is worth your safety and sanity. Since Collier Flats is a bargain, I have been very patient with the smaller things, like the complete lack of water pressure or the pet stations that are literally overflowing with dog feces. So I am two months into my lease and upon coming home one evening subsequently tripped over several items placed on my neighbor’s porch (decorative urn, bike, several plants, table) and injured my ankle. Since the lease clearly states that residents are to have no items on the porch, I contacted Braden Fellman in hopes of a resolution so no one else would be injured. The property managers, Venus and Jessica, acted like it was a complete imposition for me to ask that my neighbors belongings to be moved. I had to ask persistently for over three weeks for anything to be accomplished and they have still allowed the neighbor to keep most of the bulky items on the porch. Braden Fellman does not care that I was injured. Braden Fellman only exists to rent apartments. Whatever happens after you sign the lease is not their concern.
The management does not care about their tenants or providing a clean, safe environment. There are rat traps at the end of every building and I found a dead one in a cabinet when I moved in. Trash is sprinkled throughout the complex and cockroaches run rampant. I even had a roach run across my foot one night in the parking lot. So pleasant!!!
There is no on site daily maintenance and you can definitely tell. Neighbors have trash, and whatever else that can not fit in their apartments, strewn all over their porches. A couple of families also live in the complex and turn the central parking lot into a playground. They run about and while it is incredibly dangerous, it is also incredibly loud. I have come home and almost hit a child running about and frolicking through the parked cars on more than one occasion. Talk about give you a heart attack! They are also quite loud and let their children exercise their lungs right outside of your window. The apartments are old, so the insulation is not so great. It lets in lots of noise and you can easily hear your neighbors. It is also not helpful from an energy perspective as my cooling bill for my 800 sq ft apartment ran ~300 dollars the month of August. While I understand it was hot, the AC never went off. It should also be noted that the joint water/​sewer bill that you pay (split equally between the apartments in the community) is not ~60 dollars/​month as quoted by Venus when I moved in but rather 80 – 90 dollars/​month, making the bargain not such a bargain. So as a single person, I split the difference with all of the families crammed into these tiny apartments in water. In my last place I paid ~25 dollars/​month for water/​sewage in a place of my own. Now I pay over three times that. Absurd!
So all in all, Collier Flats is dirty, unsafe, loud and the property management is worthless. Take your money elsewhere. I wish I had, but now I will just be counting down the days until I can move out of this hellhole.

I must thank you, Collier Flats. You have officially tipped the scale & helped me decide to save up for a house of my own. No more renting BS.
After blithely thinking I’d moved into a quiet, respectful complex, that was unceremoniously shattered about a month after I moved in. Their handing of noise complaints is laughable. Except that it’s not very funny when you’re literally afraid for your safety. I had to call 911 on my neighbor at least 3 times. He would start yelling obscenities loud enough for me to hear it through 2 walls. And I don’t mean «Damn it». More like «F (*^ you, you f-​ing c*^%». In each of these instances, I would call the police, & promptly leave the complex, typically until the next day. I wasn’t about to stick around & find out if he was all bark & no bite. Each time, I notified the office. All I got was lip service. They also claimed I was the first tenant to complain. Thanks to my mail, I’ve seen just how significant the turnover has been in my unit. My guess is it has something to do with his inability to control his temper.
I put in my notice a full month early & I’m perfectly okay with paying rent on a place I’m not living. It’s definitely worth the peace of mind & feeling of personal safety. Would I recommend this complex to someone else? Maybe. Just make sure you don’t rent A-​6.