Collier Lofts

There has been an average of 3 – 4 cars broken into a couple times a month– for the last FOUR months.
The management has failed on their end by fixing the issue or communicating with the residents. We have never been notified that anything has happened. Luckily, I live in the front so I wake up with cop cars in the parking lot and I’m aware of what is going on.
This apartment has turned out to be a HUGE disappointment. It is very close to 75, grocery stores, Buckhead/​Midtown/​Downtown. The location could not be more perfect honestly. The grounds keeper is nice, and during the week the parking lot mainly stays clean. I had to call in my maintenance request FOUR times for it to be completed. My safety trumps all the good or semi-​bad stuff. Bottom line is, I don’t feel SAFE. AT ALL.
I wake up every morning wondering if my car has been broken into. Is that the type of place you want to live?
DO NOT live here. DO NOT. That is my only advice for you.

I’m not sure how or why some of the reviewers had such an unpleasant experience at Collier Lofts, but I’ve been a resident since August of 2014 and my experience has been nothing short of positive.
I thoroughly researched apartments in West Midtown before I moved in and again before I wrote this review, and none of them come close to what CL offers, especially in terms of quality, location and price. The entire complex is brand new (construction finished in 2015) and having lived in older apartments in the past it’s refreshing to finally live in a clean new unit. Of course this means everything in the unit is also new, such as kitchen appliances, carpet and-​most importantly for us germaphobes-​toilet and tub.
Location is another positive factor; CL is literally 10 – 15 minutes from Buckhead, Midtown and Downtown with grocery stores, restaurants, bars, medical clinics, car repair shops and more conveniently located down the street. Rarely do I venture outside of West Midtown/​Midtown because the entire area caters to my various needs. And if I don’t feel like driving Nuevo Laredo Cantina, Hankook, Johnny’s Pizza, Gymjuice, Café on Pharr and a few others are in walking distance of the complex.
Now I noticed some of the reviewers complained about price and I’m confused as to what they’re comparing it to to support these complaints. I pay $ 1130 for an A2 unit (1 BR, 1 BA on the fourth floor) which I think is rather reasonable for living on the top floor in a new apartment complex in such a convenient area, but to ensure I’m not missing something I looked into nearby apartment complexes 131 Ponce, 1016 Lofts, M Street and 935M Lofts, which are all new and modern similar to Collier Lofts. The result? They’re absurdly more expensive and offer nothing to justify these prices. For example, a 561 square-​foot studio unit at M Street costs a few hundred dollars more than my unit at CL, and the only advantage it has over CL is that it’s on Marietta Street (for reference, CL is only 5 minutes down the road.) You should expect to pay $ 1K-​$ 2K/​month for an apartment in West Midtown/​Midtown and CL is on the lower end of this range, so unless these reviewers are comparing rent to a house they should look further outside of the city where cheaper rent is more expected.
I also noticed that some of the reviewers have it out for the management staff. Let me just say that Chante, Michael and Ashley are the most helpful group of people I’ve ever had the pleasure of working with. I used to live in Laurel Hills Preserve in Marietta and dealing with the management staff there was like dealing with inept teenagers, it was absolute hell. Fortunately, the management staff at CL is the complete opposite; they have gone above and beyond to accommodate my service requests and they’re always willing to hear my suggestions and feedback to improve the quality of the property. For example, due to the recent steady rainfall these past few weeks the dog park flooded and collected mud, which made it nearly impossible to use. Most of the residents complained amongst each other about the situation but not one of them made it known to the staff, so I took it upon myself to inform Michael directly. Three days later straw and stone tiles were laid down to bypass the mud and the dog park was usable once again. I was amazed and impressed with their ability to quickly resolve the problem, and all it required was five minutes of my time. I’m pretty sure those of you complaining have dedicated more time to writing a negative review than actually discussing your complaints directly to the CL staff for them to resolve.
If you’re considering Collier Lofts please keep in mind that most of these negative reviews were also written when it was still under construction and a majority of the amenities weren’t accessible. Everything is now complete and ready for use including the pool, club room and dog park. Not every apartment complex is perfect, but CL is damn near close. It’s in a convenient part of town with a great community of young professionals and dog lovers. Plus, it’s very affordable for inner-​city living and is managed by a fantastic group of people who are polite and helpful. If it truly was as awful as some of these reviewers make it out to be then you would be reading an entirely different review.

I moved here in November and have been nothing but satisfied with my loft. Great gym and the dog park, even though I don’t have one is exceptional and above any other place i’ve seen or have heard from my friends in other lofts. Although it’s not close to shops and entertainment it does offer some nice seclusion and easy access to I-​75. Seems the change in property management has greatly improved the relations with the tenants. Ashley and Michael are nothing but helpful in the office.

I was pretty worried about considering to live at the Collier lofts after reading horrible reviews, but something in me figured I’ll go see if it was as bad as what I had read. After months of searching for the perfect loft, I was able to narrow my search down into two location, this one (Collier Lofts) and another we won’t name. I immediately applied for both location and couldn’t decide on which way to go. The customer service was decent at both and both location were ideal for my type of lifestyle. I went to both locations a few times dressed very different to see if I would be treated differently, or even experience the awful customer service as the other reviews had mentioned.
So after my third visit to this location I was immediately greeted by Property Manager Ashley Dietzel, who had made my decision very easy with her professionalism, and friendly demeanor. Keep in mind she had no idea that I had already applied for this location. She was willing to sit down and really showcases what’s this loft had to offer. We just had a normal conversation, She built Report right away and found out, what was most important to me and asked questions to see what I enjoyed doing ect.
The office was pretty busy that Saturday so to get this type of treatment by management was amazing, and let’s not forget about the staff, they were on there A game as well. The representative that I had put in my application with was on vacation and Everyone that was in the office on this day seemed to be either new or just not in when I originally applied. However, Every potential tenant and even current tenants were all treated with respect, greeted immediately and helped right a way. Which here in Atlanta at least from my experience has lacked. So after witnessing the customer service and up beat atmosphere I knew this was the one.
I would highly recommend the individuals that had written poor reviews to try to revisit this location and prospect tenants to consider, I believe that there has been several changes and possibly new staff since the names that were mentioned in the other reviews are names I have yet to hear or come into contact with thus far since I’ve lived here now going on my second month. So agin don’t turn this one down give it a shot and come experience what I have mentioned.
Good Day…

I recently visited Collier Lofts. Unfortunately, I must second the opinion expressed by Jeslin H below. Whatever opinion I might have on the lofts themselves are completely subsumed by the aloof, abysmal customer service offered by the property manager Chante. Just to be clear — I do not live in Collier Lofts, nor will I ever.
I visited Collier Lofts on Wednesday, July 29^th with my girlfriend. We were interested in a loft-​style building with modern amenities. Collier Lofts looked like it might be the kind of place we envisioned. We parked and stepped inside. The manager, Chante, emerged from her office and snapped «Can I help you with something What are you wanting?» We told her we wanted to view a two-​bedroom unit. She walked to a smart board and immediately began pulling up floor plans. We were not offered a seat, drink or even a handshake.
It was clear from Chante’s attitude that we were somehow bothering her. I’m not sure why since it was the middle of the week and there were no other people needing any help. From the look of her office computer, Pinterest was occupying her mind. If the property manager of a building is the lone point of contact in a leasing office, sales and customer service are part of the job. Chante failed to meet even the most rudimentary standards of courtesy. If she is this bad when she’s selling you a unit, I cannot even imagine her attitude once you have signed a lease.
We were given what I can only term as a perfunctory tour of the model unit. Chante made no effort to explain the unit’s amenities. We asked almost a dozen questions that any capable leasing agent would have anticipated. After about five minutes of watching Chante stand with her arms folded near the door, we were led back to the leasing office.
We walked right past a beautiful pool and great room with billiards and shuffleboard. What did Chante say to make us aware of these features? Nothing. She walked back to her office in stone silence. We were left to contemplate what other features might or might not be hiding in the community.
When you are looking to pay upwards of $ 2,000 once a month on a place to live, you deserve to be treated with respect and attention. Chante was aloof and completely disinterested in her job. In turn, we were completely disinterested in Collier Lofts and would encourage others to look elsewhere. If you’re going to pay that much, you deserve better than Chante.

I do not live here but would never consider it after the experience I had today with the property manager, Chante. We were actually really excited about seeing these lofts. They are super close to where we both work, new, and in our price range. Our first attempt, even after scheduling an appointment, was unsuccessful. We showed up at 10 am (for an appointment) on a Saturday. The leasing agent did not show up until 10:20am to open the office. He was very apologetic and let us know that it was only him working that day and that he had double booked appointments. He promised to send us a detailed email with pictures and pricing that day (which we did not receive until 2 days later after sending another follow up email). That experience was not so bad. What I appreciated the most was that he was at least apologetic and seemed to genuinely care.
Fast forward, we schedule another appointment with him for 12:15 on a Wednesday (⁶⁄₂₄). We show up to see the sign on the door stating that they would return at 12:45. So we wait. Mind you it’s 90 degrees outside and this place does not have a waiting area. We finally see what looks like a potential resident leaving the leasing office so we proceed to get back out of the car and go back to the office. We noticed that the sign now says that they will return at 1pm. I knock on the door and say «helloooo» because we were unable to see whether or not anyone was in there. Mind you, maintenance let us know that «she» (the property manager) was showing someone around and would be back. So we went to the door expecting that someone would be back in the office. After knocking, we finally see that she is in her office on the phone and having lunch. Which is not a problem. According to her, she tries to signal to me that she was on the phone, however, it looks as if shes waving me off. She then picks up the phone (it was on speaker) and proceeds to talk on the phone for the next 15 minutes while we wait outside.
At NO point did anyone come outside to at least say «hey, I am in the middle of something right now, can you come back OR that I will be right with you». I even asked her during our visit why the maintenance worker who was sitting in the office as one point couldn’t at least come out to greet us and she said «oh well he’s just maintenance». Her excuse for not coming out to say SOMETHING was that she was on a conference call. I’m sorry, I guess customer service no longer matters.
Once she finally opens the door in an extremely defensive mode, she asks us «what are you looking for». Super pissed at this point, I asked her if that is how she greets all of her customers — it was very awkward and uncomfortable. After asking her that, she said we were very combative from the beginning. I’m sorry, even though we were not, that is still not the way you treat someone coming to view your community. We tried to explain to her over and over our frustrations and all she kept saying was that we were missing the point and that only one person works most of the time, blah blah blah. I honestly think she has completely missed the point of CUSTOMER SERVICE.
So she shows us a one bedroom because she didn’t have any two bedrooms to show. She does NOT show us any of the other amenities. When we return to the office, I asked her if there was anything else we needed to see besides the pool because it was the only amenity I could visibly see from the office. She said «Oh well if you have a pet, we have a dog park, and well you’ve seen the lounge area, etc.». I then said, Actually no, we didn’t get to see anything really and I asked her if she even cared if we lived here. At that point it was clear that she felt as if we were «difficult» customers and did not intend to provide us any level of service. She did in the end give us her card and tell us that if we wanted to come back on Friday, that she would make sure we were seen. This was the ONLY time that she seemed to care that this was our second time trying to view the apartments due to failures on their end AND that she left us standing outside in 90 degree weather then proceeded to be rude during the entire visit.
I am not the type of person to leave reviews because I could honestly care less. I am never going to live here nor will I ever need to see this lady again. However, I do want to share my story just in case someone was considering moving into these apartments. They look very nice, the building is new, but if living there is anything like the extremely unprofessional, awful property manager, then don’t do it!