Community Management Associates

The Worst company I’ve ever dealt with as a homeowner. I’m new to my community and would like to be updated on things going on, considering I’m paying a crap load in HOA fees. When I simply asked to be added to a ‘distribution’ list, I get ignored and have to find out things from my neighbor. Seriously??? Very unprofessional…

My neighborhood switched to this management company in January, and it was the worst decision the board has ever made. No one knows how to use a telephone and return calls; no one knows how to use a computer and return emails. They have no respect for the residents in the communities they manage, and as you can see from other reviews a lot of people agree with me. Stay away and do more research. I am 99.9% sure their are better management companies out there. If this is the best, then we’re all in trouble.
Update only 20 minutes after posting… just found out the Portfolio manager for my community changed and no one in the community was even alerted. One plus side: one person at this company out of however many (probably 0.01%) knows how to use a telephone and return a call. So all the emails I sent to the previous manager that went unanswered was because she was no longer the Portfolio Manager. What did I put above… Oh yeah! «They have no respect for residents in the communities the manage!!!» Any good, strong company should have top notch communication skills, and this company lacks that entirely. A happy community earns you a paycheck, so you’d think they would be more receptive and respectful to individuals in their communities.

My experience with CMA has been very upsetting and exhaustive. The problem stemmed when CMA took over managing Slaton Manor in Altlanta, GA in November of 2015. CMA claimed I did not pay my association dues for that month. Due to CMA’s incorrect information they placed my account with a collection agency. The reason I was able to find this out is only because they locked my account so my April 2016 payment and May 2016 were returned to my bank. Upon realizing this I immediately contacted my manger and provided proof of my November 2015 payment despite being provided with proof CMA left me in collections so I reached out to Paige and Sharon at CMA to have them clear this up. It has been over a month and they have managed to keep adding penalty fees onto my account.
It turned out CMA did cash my check and applied it to another person in a different building. The entire process of rectifying the error on their part had only been because I have had to keep on top of them. During the process of finding who took my payment since it was a Payment during a transition from Access management to CMA management the previous management were adamant that the check was forwarded to the new management and they cashed it but CMA insisted the did not and I was told by Sharon Anderson they could do no more and that I had to work this out with the old management.
In the end someone at some point actually did their due diligence at CMA and realized they took my payment and applied it to a different persons account in a different building. I must make an important point that my check contains my full name as well as the name and address the condominium the dues are for
Due to their large error they placed me in collections and returned two of my payments once they realized their error it still has taking a long to to correct my account. Another important point is that in my multiple emails I asked them how can I pay my April and May dues that CMA rejected??? and I was met with silence no one called nor responded to that important question. I have been on top of my account since and have just found that charged me twice a collection charge along with a late fee for the month they rejected.
What the heck kind of accounting do you have and why do you presume a customer is in the wrong??? CMAs lack of getting on top of the issue was clearly evident because when I contacted my old management about the payment at Access management Leah immediately responded and quickly went to work to find out if it was in anyway their error and she notified me of their researching, now that is how it’s done !
I an highly concerned after reading reviews from past and current owners about the handing of payments as well as an ex employees stating they due not call an owner to inform them the account has a missing payment but instead place them in collections and also enact Liens on their home so that worries me about CMAs Ethics as the impression is they run their company like a collection agency
I can only assume it is intentional or grossly negligent.

Guess what, this company sucks… They ignore complaints. They use their own contractors to line their own pockets. My property suffered thousands of dollars in damages when this company failed to act in a timely fashion.

DO NOT USE THIS «MANAGEMENT» COMPANY !!! As others have pointed out, with all of the utterly dismal reviews, I join the loud chorus in stating this management company simply can’t get any worse. There is absolutely no beginning to them being professional or ethical, they are the most unprofessional «company» that I’ve had the misfortune of dealing with. If there was a minus-​zero rating, I’d give it. Our community’s property «mis-​manager» treats vested, paying, valued community members like criminals; she has absolutely no respect for homeowners who are paying a huge sum of money to live in our community as well as having to pay astronomical assessment fees; she does not protect paying, vested homeowners from people who are not only breaking covenants, but breaking the law; among other many egregious faults, she failed to protect innocent victims/​vested homeowners after a vicious dog attack on the premises, the owner of said vicious dogs being a renter and the specific breed of dogs is clearly stated in the covenants to be prohibited DUE TO LIABILITY ISSUES; said renter’s vicious dogs also had previous incidents and statements were provided to the CMA mis-​manager and shoddy, duplicitous legal counsel, TO NO AVAIL; on the contrary, said mis-​manager and duplicitous legal counsel went after the victims of the dog attack, and for months, terrorized them in order to legitimize their gross misconduct; on that note, she uses an outrageously and desperately incompetent, unethical HOA «attorney» (of her choosing, hmmm, birds of a feather) for her own private smear campaign, and to cover her and the «counselor’s» malfeasance and malpractice; she has used thousands and thousands of dollars of money out of our community’s legal fees (we’re almost bankrupt to boot) for her own and the «counselor’s» personal agenda (s).
CMA’s mis-​manager does not respond timely to requests, IF AT ALL; then whines and claims community members are «harassing» her when they simply ask for her to do her job and PROTECT THE VESTED HOMEOWNERS. That’s right, CMA and its mis-​managers/​representatives, you’ve got a J.O.B., remember? They/​she have ZERO ethics. Rather than managing the property properly, protecting vested homeowners, enforcing the covenants, responding to not only everyday needs, but emergencies, she treats homeowners like dirt and criminals and customarily uses a stock, nasty response, if she responds at all. NOTE to CMA Manager (s) and its «representatives»: The Community IS the Board, you serve each and every one of us ! Stop being corrupt and unethical and do the right thing !!!
Over half a dozen, and many more to follow, vested homeowners are in the process of moving/​selling due to the above as well as many more other serious legal issues due to CMA’s gross, unethical mis-​management, along with its legal henchman and others.
Stay far, far away from this company. Their mis-​managers and «representatives» are abysmal and a LEGAL AND FINANCIAL LIABILITY to your community.

I have had problems with this management company for a number of years.
1) They do not send out late notices in a timely fashion. I did not notice that they had not cashed a check that I sent them (probably on purpose) until 3 years later. They sent me a notice of a potential lawsuit. I disputed this with a certified letter. A few weeks later a lawyer named Jim Zito sent me a certified letter threatening a potential lawsuit. I responded to him with ANOTHER certified letter telling him that it had already been disputed and he backed off. Probably because he knew he was in violation of the Fair Debt Collection Act. I went to see him and he acted friendly, saying «We are not your enemy…» and other sayings of that nature. I gave him my WORK address to send bills to in the future (this part is important later).
2) Apparently they outsource the water bill to some company called NWP. I did not know this because, in six years, I never received one bill. One day I receive a bill for over $ 2000.00 to my job.
Shocked and enraged, I send another certified letter to The property manager Jennifer Johnson and the water company. The water company calls me a few days later to get more specifics about my letter. I told them that I never got a bill and if they waived the late fees I would pay it. They never got back to me. Instead, the aforementioned lawyer sends me a certified letter AGAIN threatening lawsuit. Ignoring my dispute and to make matters worse, he sent it to my house where my girlfriend signed for it, against my written declaration that all mail needed to be sent to my office. Now I am not going to settle for just the late fees being waived. Jennifer Johnson and any other manager caught ignoring certified disputes need to be fired and the amounts owed in arrears or to lawyers or anyone else as a result of the managers not doing their job need to be zeroed out.
3) I had a lawyer write Jim Zito a letter threatening lawsuit if he moved forward with HIS suit and I haven’t heard a peep since then. The only other thing that has happened is The check that I sent in for this months dues has not been cashed yet. It was delivered on the 7^th.
I think the management company or factions inside the company purposefully «lose» things to try to rack up late fees. If anyone reading this has had a similar experience and documentation to back it up, please let me know. We could have a potential lawsuit if they refuse to atone for their actions. REMEMBER, WE PAY THEIR SALARIES. WITHOUT PROPERTIES TO «MANAGE» THEY ARE NOTHING.

This crooked management company’s day is coming. I know it and I can feel it. They framed me and robbed me for thousands of dollars. They continue to run down Park Place South by allowing the exterior of our homes to deteriorate. I blame the board of our HOA for going into a contract with CMA as well. They deserve each other but I deserve justice. You reap what you sow, CMA. YOU REAP WHAT YOU SOW!!!

Sharon your «reaching out» for details comes a couple years after the review was posted but doesn’t change the sorry rating. I provided details in my review and have folders and hundreds of emails with documentation of the endless horrid issues we endured even after escalating the issues to management and then more senior management. No one cared and that lack of concern for customers filtered down to the client service at every level and nearly all interactions. I am actually surprised this entity is still in business. Hopefully if you have any influence there at all you will be able to clean up the mess there because no one should have to endure what we went thru. Mistakes happen but this was far more than even lots of mistakes it was just blatant horrible service and people not doing their jobs.

DO NOT DO BUSINESSES with this company! Based on our experience, they were terribly incompetent. I would even go as far as to say predatory. One of their service people came to the property and tampered with the water meter. After that, the water bills starting to get outrageous!
There was a supposed leak at the property. So, CMA advised us to have a plumbing expert come-​out to the location. We did that. The plumber conducted a thorough investigation and his report was clear that there were no leaks.
We went back to our community rep at CMA and she basically said there was nothing she could do. The grossly excessive water bills continued to accrue. We eventually sold the property and were forced to pay over $ 2,000 for water we didn’t use.
They appear to be self-​diagnosing instead of relying on what the plumbing specialist said. It’s kind of like that person that diagnoses themselves with a disease as opposed to going to a medical doctor who’s had 10 years of training in the subject.
This situation is an example of incredibly bad business on CMA’s part.
They were dragging their feet throughout the whole process. There was definitely an «I don’t care» attitude. If you’re a real estate investor, that’s the last thing you want to have. You want your tenants to be taken care of so they stay for a long time.
If you’re considering doing business with Community Management Associates, I would be cautious. Compare and review other property management firms in Atlanta so you can make an informed decision.

They’re actually one of the worst HOA management companies I’ve experienced. In efficient and unprofessional.

One of the worst management company I have ever dealt with as an investor I don’t know what the f*** are they doing but they have no idea how to manage a company bunch of bastards want to take your money I try to make payment since I bought the unit refused to take my payment never send me the bill and finally when I decide to sell my place they hit me up with 1000 late fee an attorney fees I would never recommend this company to an investor or even my enemy manager is was responsive and nice but found out later he was bullshitting me the whole time please please do not do not have them as your management company it will be your worst experience ever

This company is the worst. They make up rules as they go. The level of incompetence of the staff is insurmountable. I have multiple instances that required me to do A LOT of work to clear up a mistake made by a representative of CMA that they wanted to require for me to pay for.
From what I hear all property management companies are horrible, but i refuse to believe there is not a competent property management company in Atlanta. This company is the fuel that keeps the fire of negative views or property management alive.

Note: This company has two locations. I have put my extensive review of my complete dissatisfaction on the other location in Alpharetta.
Please not only take time to read my review, but also notice that when you scroll to the bottom to the reviews it says (X# of reviews have been filtered). If you click on that hyperlink you can see many other negative reviews about how unprofessional this company is. Make sure to take time to read those reviews also!
Bottom line for me is: this is the most unresponsive, unprofessional, and outright unlawful «property management» company I have ever heard of.
Quick summary of my story: This company wanted to investigate a leak so they entered into my condo without authorization or even attempts to contact me by drilling out the two deadbolts in my door, then leaving my house completely unsecured (did not add a lock). They also left the door and shavings of the door (after drilling out deadbolts) a complete mess. Again, bottom line: DO NOT DO BUSINESS WITH THEM.

This community management association is just as incompetent as the last one we had. Worse, they are masters at deflecting problems, minimal effort, and misrepresentation.
I do NOT recommend Community Management Associates. There must be a better community management option in Atlanta than this.
Where do I begin?
1. The transition — The transition from our old management company to CMA was anything BUT seamless. It was awful. So if you are looking for a new management company and if you choose CMA, know that during the transition, you will experience things like — receiving letters saying you are late with your HOA payment when you are not. I’ve heard several residents complain about this. So it ends up being a waste of your time when you have to continually follow up to make sure they have their paper work in order. You may have to defend yourself and provide proof that you paid your HOA bill but that may not be enough.
2. They do not act in a timely manner. I have sent correspondence and paper work to CMA and I’ve had to continually follow up to see if they have received my information. As an example, we had to turn in forms to receive parking decals, and several residents turned in their forms, yet did not receive decals quickly.
3. At one point it took a long time for them to send out new invoices with updated HOA payment information (I think they had migrated to a new payment system). I kept inquiring about where my invoices were and they kept saying they had been mailed. In the meantime, I was not provided with information on how to make my payment (I had no invoice and at the time I did not know where to mail payment — I ended up mailing the payment on time to their Atlanta address which they said I did incorrectly — but they didn’t provide me with an alternate address!). I had to keep reaching out to find out how to pay my dues. And, the representative actually told me to keep checking in with her. But if I’m the customer, why in the h**l am I continually reaching out to you??? Seriously, some of the correspondence is ridiculous — a theme surrounding «complete lack of customer service» resounds.
The other theme is that no matter what your community is facing, rather than lending a helping hand, CMA will add extra barriers and obstacles for you to deal with the situation.
4. Community Management Associates provides minimal responses to your inquiries. If you have a question such as,“When will the meeting be?” they might respond,“When the date, place and time has been confirmed a meeting notice will be sent.” They don’t give a sense of how they will send the meeting notice, where they are on finding a location, etc. Every time I send an email, I get a short, curt response that makes me think they are thinking I am wasting their time.
5. Finally, they enable dysfunctional HOA boards. If you are dissatisfied with your current Board, CMA will make them even worse. Whatever cockamamie scheme your Board comes up with, CMA will help them make it even stupider.
I cannot recommend Community Management Associates at all. And note — I am not a «disgruntled» non-​paying homeowner. I’ve never missed an HOA payment and have never had an adverse decision rendered against me personally. But I’ve been on the receiving end of terrible customer service by Community Management Associates.
Also, I have noticed that Community Management Associates has littered the Internet with fake reviews of their services. As I understand it, these are reviews that they have paid for. To Community Management Associates — if you actually provided great service, phony reviews would not be necessary. Your posting phony reviews is completely unprofessional.
I will be happy to add an update to this review if I notice that Community Management Associates steps up its game. But until then… I highly recommend that you stay away from Community Management Associates.

Bottom line, if you’re in the market for a house, townhome or condo and discover that the property is managed by Community Management Associates don’t bother even going inside. This HOA is horrible! They don’t keep accurate records and send letters to property owners falsely accusing them of breaking rules that are not listed in the contract. Even after you comply with them on the un-​listed rules they continue to harass you into thinking they can put a lien on your property when in fact, the property owner has done everything they have been ask to do.

Perhaps the most inept, incapable, & unresponsive property management company around. This organization lacks the resources & experience to manage a property.
Any project, whether big or small. is beyond their expertise.
They cannot provide the services they are contracted to.
Financials are routinely late.
Violations are not taken care of.
Repairs are not addressed in a timely way.
Relationships w/​vendors are suspect.
They do not follow instructions & cost our property tens of thousands of dollars because of it.
No follow-​through.
They claim heavy oversight of their managers by supervisors, but clearly there’s little or none.
Claimed great expertise at project management, but demonstrate no such ability.
Can’t budget or provide viable financial plan.
Comically unprofessional.
A Board using CMA will wind up managing the property themselves. It’s like paying for nothing.
Avoid at all cost.