Courtyard by Marriott

One elevator has been broken and out of service for 3 years (I am up here every month and I stay here when the good hotels are full). Came in tonight to find out the only remaining elevator is broken and I have to carry four bags (about 195 pounds up to the 5^th floor). Front desk seemed to be disinterested and let me stand in front of the broken elevator for 10 minutes before notifying me of problem. (Suggestion: Put up a sign). Their method of notification «It’s down you’ll have to walk up» AVOID THIS HOTEL

During my second stay here I found a huge water bug (cockroach like appearance) in my room. The hotel staff seemed very indifferent about it. Made me wonder about the rest of the hotel’s cleanliness.
Not staying here again.

Free «High Speed Internet» is 0.5 Mbps which makes browsing the internet and sending emails painfully slow. There is an option to buy an «Enhanced High Speed Internet» plan for $ 4.95/24hrs. I called the front desk and asked how fast «Enhanced» was and they did not know. They gave me the phone number to iBAHN which maintains the internet service for the hotel. The tech representative I spoke with said that he couldn’t tell me how fast «Enhanced» internet was, but that the front desk of the hotel would know… I’m guessing they didn’t want to tell me the download rate for enhanced because it is also very slow.
I would not stay at the Courtyard by Marriott if you need to use the hotel’s internet connection. The hotel is located very close to a mall, so you can go to the Apple Store if you need WiFi. The room was perfectly normal otherwise.

Absolutely terrible and would not recommend staying here. The staff were friendly, however, failed to inform me that I need the hotel key (card) to also LEAVE the parking garage. That was a fun experience — I leave my cards in the room whenever I’m done with my stay. So without my key I could not get out of the garage and from the garage I could not get BACK into the hotel lobby to sort it out. Ridiculous! I ended up following another car out and let the gate hit the top of my rental car. The rooms are super tiny, I couldn’t sleep due to the neighbor snoring through the paper-​thin walls, and the 2 thin sheets they call a bed-​spread just wasn’t warm enough. Awful example of a Courtyard Marriott.

This place needs a serious update. Popcorn ceilings have no place in the 21^st century.

Friendly staff, clean room, free wifi. Overall was a good stay, the only one tiny complaint is the key card. I had trouble getting into the gated parking lot using the key card, then I had issue with it to come into my room. It was not a good experience running back and forth to the lobby to get the key card situation resolved.

This hotel needs a refresh, it was one of the early concepts.
The staff is a 4, very friendly and accomadating
The locations is not bad either but overall kind of a dated place.
Not the best value in the area, so seems steep for what you get.

In a commuter hotel I care about a few things. Clean rooms, fresh towels and friendly staff. I can happily say that my room was spotless, I had plenty of fresh towels and the staff was spot on.

The good as always with Marriott: clean, crisp and functional (except for the lousy wifi) the lobby is chic, with tv nooks and a big screen.
The bad: awkward room with the tv way to the left of the bed, odd. And difficult faraway parking.
Overall, a solid place to stay, but awkward.

I rate based on genre and not the Michelin rating… this place is a 5 Star when it comes to a 3 star venue.
The room was large and clean and appointed with TV, fridge, couch, desk, and shampoo, hair conditioner, and lotion. I still can’t get over how nice the room was for me. Check out my pics!
The front desk clerk was very professional and treated me very well offering a tour… and she knew that I only paid $ 40 via Priceline for the negotiated rate!

The free wifi is in the lobby only. The rooms are the old STSN modems. Using
as a benchmark I get a whopping 33kbps download speed. Can you say dial up modem? Oh, you want to have a work session with your colleagues in your room? Sorry, unless you brought your own router or enough CAT5 cable to string from their room you are out of luck. For a business oriented hotel to not have wifi in the rooms is, IMHO, a mistake in 2012. EVERY laptop being manufactured has wifi people, get with the program. Heck, new ones even omit the ethernet port because wifi is easier.
Then to top it off the dripping tub that won’t shut off shows a lack of quality control or caring by the staff. Either it isn’t reported or isn’t being fixed. Either way, it leaves a poor impression.
Unfortunately they got me this time but never again. We were given this from a list of recommended hotels from our supplier, you can bet I will let them know how this reflects on them as well.

The Courtyard Marriott is a recently renovated hotel located in a business park across from the Cumberland Mall. It’s proximity to numerous restaurants, shopping venues, and corporate offices make it an attractive location for those traveling on either business or leisure.
The hotel features many upgraded amenities. Among them are…
— A lounge area with plush, modern furniture, flat screen televisions, and dining tables
— Business center with computer and printer access
— Heated indoor pool, jacuzzi, and sauna
— Extensive gym with both exercise machines and free weights
— 24 hour marketplace for food and travel goods
— Free high-​speed internet in all rooms and also free wifi in common areas (although I personally found these service to be quite slow)
— Incredibly friendly and knowledgeable staff
Despite its unassuming location, the Courtyard Marriott is a great hotel that offers all the necessary comforts to the weary traveler.

The lobby was being refurbished when I was there. The beds were not comfortable and the air conditioner was loud when it would come on. Ive stayed in much nicer Courtyards, but this one was just not up to par.

I would rate this hotel as OK. Service and people are great. The room is clean like most Marriott I have stayed at. The Internet service is not very good, at least not for business applications, e.g., VPN. The bathroom has a detachable shower head which does not work very well. The bathroom door opens up and blocks the room door?!? Since there are so many other hotel options in the area, I will be choosing another location next week. It will be a Marriott brand though!