CVS Pharmacy

I moved my prescriptions from Publix to this CVS for convenience. This is on my way home as well as my husband’s way home. We have been using them for 10 months and this is a terrible pharmacy. I have a chronic condition that requires daily medications and I have a 2 year old who has had 3 ear infections in the last 10 months. Every time we go to this pharmacy it is a hassle. The staff often lies about «not having a prescription or that they don’t have a certain medication» I have on multiple occasions called back or come back by later to get a different response. The majority of the staff is rude and extremely unhelpful. They never call even when they say they will to let you know they weren’t able to fill a prescription. It took 6 hours today to find out they couldn’t fill my sons prescription although I called 3 times to check on it. During this time my son had a temperature of 102 and was crying in pain but no one filled his prescription or called to let me know there was an issue. I was lied to that they never received it then lied about why it wasn’t ready. This is a warning to everyone this is by far the most consistently terrible pharmacy I have ever had the displeasure to deal with.

I just have to say, if you have just pulled up to this CVS and are reading reviews, promptly put your car in reverse and drive away.
What a terrible excuse for a CVS. Poorly stocked shelves and horrible pharmacy.
I would like to think I’m an understanding person. Sometimes a bit impatient, but if you flash a smile at me, that usually buys some time. What I’m trying to say is, I’ve been here twice. Solely on the premise of picking up/​dropping off meds at the pharmacy counter. (I was transferring from a different CVS after moving.) These employees have been impolite and incompetent to say the very least.
I’ve been promised (over the phone) both times that my prescription would be ready for pick up within a certain time frame and it wasn’t. I don’t know about them, but I know the majority of people don’t have a ton of time on their hands. I especially don’t with an extremely impatient toddler in tow.
…I guess they like having the vitamin aisle to look like it got hit by a tornado after my toddler breaks down after waiting an hour for ONE prescription.
CVS corporate, just a heads up, after years of being a CVS customer, I’m moving my meds to a different company.

I always wondered how on earth a pharmacy could have 1 star and now I get it. This location should be shut down. I’ve been calling to check on an urgent RX that a doctor called in several hours ago, I was told they had received it but were still working on it. I even explained why I so desperately need the RX tonight. I call back at 850 (store hours are posted online as closing at 10), and was told they never got to it and couldn’t do it in ten minutes because they actually close at 9. At least they were able to back it out to a 24 hour pharmacy that was able to fill it in 5 MINUTES. Yet I have to drive so far out of the way to pick it up. These people are horrible and do not care about their patients in the slightest. Do not use this pharmacy under any circumstance.

If I could give less the one star I would. This location has lost and misfiled my prescriptions multiple times. They are no help when this happens. All attitude as if I lost the prescription. While dealing with cancer the LAST thing you need is a pharmacy to mess with your meds. I have also been lied to about the state of prescriptions.
I will no longer visit this CVS– even though they are conveniently located– and happily drive to Little 5 Pharmacy where Ira takes your health seriously.
WORST CUSTOMER SERVICE EVER!

Horrible experiences dealing with this pharmacy. From bad customer service to actually losing multiple prescriptions called in by doctors. All followed by little apology and unwillingness to take any responsibility for their mistakes.
When dealing with any type of illness, the last thing anyone wants to deal with is an unreliable pharmacy. I’ll now happily drive a little further to an independently owned pharmacy.

This CVS is horrrrrible! Unfortunately it’s the only one this side of town so I end up there more than I would like, however have recently begun going a little farther just to avoid going here. They never have medications in stock, which I don’t know a lot about but I have several filled a month and it seems like every single one I have to come back for the next day regularly. I’ve also purchashed items inside over the counter, only to get home and find they are expired. I have called prescriptions in only to go to pick them up and the person who took the call never actually put it in. I mean an absolute mess of a store, seems to be run by total idiots. Save yourself the headache and go to the one on Boulevard.

I usually go here for random things to pick up but I went for the first time to use their pharmacy services and considering I’ve worked as a pharmacy tech before I know what they can and can not do. Apparently because its a Friday they couldn’t be bothered with calling my Dr for another prescription since according to them the drug my doctor gave me is no longer made. Well since I’m in pain and hence the reason for my being here why not call them? I was going to be a new regular customer as well as the rest of my family but after this I won’t stop here for any reason and I will advise against it to all my neighbors and friends as well. Bad customer service overall in the pharmacy department.

This CVS is a little out of the way for me, but I always make the drive over because it is easy to get in and out of, its well laid out, clean, and the staff is always helpful. They do have things on lockdown that you normally don’t see in other drug stores, but it is a shady side of Moreland. This CVS is A-​ok and I prefer it over the store in Grant Park.