Downs Safe & Lock

I used Downs, the service was great, the office staff and receptionist was pleasant and knowledgeable. I highly recommend them. I live in Peachtree city. They arrived as promised between 12 – 4, the tech call before hand to ensure we we’re home. Once he arrived he was professional and nice as well! Kudos!!!

Horrible. They only do scheduling in a 4 hour window like the cable company which doesn’t really work for a working person a week day. The girl who answers the phone and books appointments is possible the rudest person I’ve ever dealt with anywhere. I called another locksmith (Berkeley) and they answered my call, and scheduled a same day appointment at a specific time that worked better for my schedule. I guess the people at Downs think there is some shortage of locksmiths.

Professional, friendly and arrived on time. Great experience. I highly recommend them.

I needed someone fast and my complex recommended this place and they were amazing! The receptionist was super friendly and Jake arrived within 30 minutes. Jake was very professional and knowledgeable; he fixed the lock (improperly installed), re-​keyed it, and gave me the new set of keys without having any problems. Such a lifesaver, thanks so much!

Downs was available the day after I called in requesting their service. The technician fixed my locks in 15 minutes: removed the deadbolt, installed two knob sets and enlarged a strike hole. I was really happy with the technician because he was both professional and competent.
I recommend this company to anyone looking for a good locksmith; I actually just recommended this place to my friends.

I called to replace a mailbox key. Nice guy on fone. They came within hours. i thought they would have to put in a new lock, but it turns out i had an old copy of a key i made previously at a hardware store that never worked. They sent a skilled locksmith (Scotty) who was able to make a copy from that key. it worked! should’ve gone to them for the original. he also adjusted my front door lock which was jamming. would definitely call again.

Very modest looking shop, great service. A simple apt door key I have, Home Depot FAILED 3 times in copying it successfully. This shop did it with no sweat, also copied my old 1982 vintage Benz key, works perfectly with the first try. $ 5 for a vintage car key, seem very reasonable to me!

In summary, the locksmith was smug and condescending. Even worse, his tone seemed to change depending if he was speaking to one of the female owners or male owners in our condo building.
Our condo building purchase 2 expensive, but well made external door locks from Downs Safe and Lock. When the locks were having trouble and not consistently unlocking, we needed to have one of their locksmith make a service call ($ 130). Over the phone the receptionist was not very helpful and kept insisting I didn’t understand and the lock likely just needed lubricant (which we already knew wasn’t the problem). Once I actually convinced her (15 minutes later) we needed someone to come out and that we simply could not remove the lock and bring it to them (leaving the door unlocked for hours during the weekday), she scheduled a time in the next few days between 8−12pm. The locksmith called at 12:05 to inform my neighbor (who had taken off work to meet him) he would be late. After arriving around 12:30, the locksmith was extremely condescending and smug to my female neighbor who had waited now over 4 hours for him to arrive. When another (male) neighbor arrived, the locksmith was much more polite and stopped «Mansplaining» the details of what the problem was and how he had fixed it. Our Condo association does our best to support locally owned businesses but I am sorry to say, Downs Lock and Key will no longer be receiving our business.

I had 3 keys that the big box stores either did wrong or just plain couldn’t even try. DOWNS had the blanks needed and they were able to adjust a key twice to make it work for my car. The original was worn out but these experts were not stopped by that. Highly recommended

definitely a high quality shop and worth the significantly higher price versus Home Depot, especially if your locks are higher quality and/​or require some skill. I have German made locks and initially took them to Home Depot and of the 3 locks the first HomeDepot Locksmith had never seen or heard of CES locks; the second guy played with them all afternoon and lost the pins to one, broke the second lock, and got one to work but it was very difficult to turn.
Fortunately, I ended up at Downs. the cost was much higher and the service was unfriendly (though not rude, just mechanical) but the locksmith was clearly very skilled and within 15 minutes fixed the broken lock, replaced the missing pieces, and my locks work incredibly smooth. plus, the fresh cut keys were brushed and polished with not sharp edges compared to Home Depot keys that have jagged edges that often times I’ve had to giggle to get a key to work.
When it comes to selecting a locksmith, skill and precision trump price and friendliness.

Last year I had them install 2 locks. They were not cheap but I had no issue with them. This weekend the cylinder popped out of one of the locks. When I called today all they could say was $ 130. I found someone else to fix it for $ 70. Customer service? Go elsewhere.

After signing the contact and becoming an official homeowner, I was suddenly struck by reality: I don’t know who’s been in this house before me. It was flipped, so it had a ton of contractors in and out of there for months. I don’t know who may have a key to the place… and I planned on sleeping there! In the morning I called Down’s.
They are just around the corner from me and were able to schedule an appointment to have someone come out when I was available. The technician came out, on time, and we talked about different options. I needed two new deadbolts (one where there wasn’t one before), and SOMETHING for one other door. After going over options of lock-​types, we talked about the finish. All the door handles in my home are a particular finish that most people don’t stock.
They were able to order what I needed in the finish that I wanted and come back out a few days later. The tech worked quickly, putting in the locks — making sure everything was aligned and worked properly. He was able to key all the locks to work from the same key. He went to his truck and made me all the copies I needed in my driveway.
I would absolutely recommend this company to anyone who needs new locks, or current locks re-​keyed, or more locks on the doors you have. They were completely fantastic. I hope I don’t have to use them again, but if I do need to — they’ll be the first and only people I call.

I got sick of fiddling with the deadbolts in my old house before they would turn. I called Downs and the next day they had someone out. He said the keys from Lowes were all off. He cut 4 new keys and worked on all the cylinders in all 4 deadbolts and a knob for $ 165. Well done Steven!

Thanks Unilocalers for the recommendation– I needed a post office mailbox re-​keyed and a deadbolt installed. The locksmith came toward the end of the scheduled time window, worked quickly, and got me the locks and keys I needed. The service call charge took up the largest chunk of the final bill, but worth it, as the locksmith was friendly, efficient, and got what I needed done.
Service calls are 8 – 5 during the week, otherwise, it’s time and a half for the weekend. I forgot to ask for the 5% Unilocal discount when it came time for me to pay up though :(

I tried three places before I was refered here by ace hardware off N. Highland. I had a old lock cylinder that needed re-​keyed. I won’t be going back to home depot for keys after using this place. The copies they made for me work perfectly. It’s been years since I’ve been able to get a good copy of a key. They normally never work when I get them made at home depot.

I lost the keys to my car, which is ultra annoying, but even more frustrating when I learned that my key had a chip it in that was programmed to the computer in my car ($ 130+ to replace a single key!) After searching the web and talking to a dealership, it seemed my option was going to be to have my car towed to the dealership where they could fabricate a new key from my car’s locks and then use their software to program it. Not awesome.
Even less awesome — my battery was completely dead and I Could Not get the damn terminals off of the battery posts to take it somewhere to have it charged. So how exactly was I going to start my car to jump it off without a key? And how were they going to program the key when my battery was too dead to engage the computer in the car?
I started calling locksmiths to see if there was anything that could be done. As usual, Unilocal directed me to a good option and, thankfully, Downs proved to be worth more than 5 stars.
The dispatcher was super friendly and informative; the technician Jose, who came to my house within an hour from first calling Downs, was extremely professional and charged my battery while making and programming a new key. Aaaand he was finished with everything in 20 minutes!
The price was firm — there was no «okay, here is the quote but when the technician finishes we’re actually going to say that it was a difficult job and charge $ 75 more than your original quote.» No surprises. Just solid customer service from the first phone call to Jose’s goodbye wave as he pulled out of my parking garage.
Oh and they honored the 5% Unilocal discount as well.

I was referred here for post office box key duplication by Home Depot. It’s extremely difficult to find a real storefront for locksmiths these days, as most locksmiths are the mobile variety. I prefer to do my business with someone who has a storefront, and if I have a problem, I can return easily enough. Try getting a mobile guy to return to fix his problem!
Anyway, key duplication is of course a easy issue for Downs, yet they have a large staff of locksmiths to handle almost anything. They have a large selection of safes on the floor, so they actually carry inventory, a nice plus.

Unilocal, you have done it again! Thanks for a great referral to a quality service provider nearby my home.
I was having different types of trouble with 2 exterior deadbolt locks and needed service asap. When I called Downs and explained the issue, they promised to send the locksmith the same day and even agreed that while my service window was technically 12 – 5, when I explained I had a meeting at work that could not be rearranged which would last until 2:30, so the earliest possible time I could be home was 3:15, this was no problem. They even estimated that the service would be able to be accomplished within the ½ hour min trip charge window for $ 125.
They called to confirm, I headed home and the locksmith arrived a short while later. He was efficient and also showed me what was causing the issues as he discovered them, but kept working quickly in order to stay within the estimated ½ hour of service time. All fixed and cleaned up within 30 minutes! Hooray!
A hearty recommendation for Downs if you need service in the Morningside, Lindbergh, Buckhead or Brookhaven areas.

I called Downs to have a deadbolt re-​keyed. They were very professional, quoted me a price and scheduled the locksmith to arrive about 2 hours later– and he was right on time! I’ll definitely call Downs if I ever need locksmith services again.

My 3 point Peachtree Door patio door lock was broken. I was afraid I’d have to replace the entire 3 point mechanism and possibly the whole door. Called Downs at 8 am, their representative arrived by 10AM, dismantled the lock mechanism and fixed by replacing a broken spring by noon.
From making and appointment through paying a reasonable fee, the experience couldn’t have gone any better.