Elephant Grocers

I have been a part of this delivery service for over 6 months. I love the concept of getting organic produce delivered to my door! Since it’s changed its name from ColdLife to Elephant Grocers I’ve noticed a change in, well, everything.
I juice a lot — three to four times a day. The produce is amazing that I would get, so I’d order every two weeks, sometimes once a week. After the change I got the email with the 25% coupon and was like score! I ordered what was described as juicing carrots along with other items (I had ordered these before). What showed up was my packaging was clearly off — everything was thrown into the box and then, I noticed the carrots. These were not juicing carrots — these were carrots fresh from the ground that needed to be cut and peeled. After emails that went back and forth about this, finally someone responded that they would refund the cost of the carrots. No juicing carrots for me.
There was another time when I order groceries and after waiting until approx. 11am I still hadn’t received them. Delivery used to be by 10am, and my delivery used to come by 6am. Granted this was the weekend before Thanksgiving, however there was no mention that deliveries would be delayed. I emailed again — the office no longer works on weekends — and got a terse response about how the orders were backed up because of the upcoming holiday. That’s great information when I am ordering — not when I am waiting on the order, since I was hosting a party at my home and needed things that I had ordered. By the time I got a response, I was already at Whole Foods (whole paycheck) and had bought the items I needed.
There has been more than the logo and name that has changed. My groceries would arrive with care — when you opened the box it was packed beautifully. Now — its thrown in and the box is sealed. I am trying so hard to give them a chance, as I know how important it is to support small businesses, especially local ones. I guess I keep hoping the old ColdLife will show back up.
Today, they are virtually out of produce — and have been for over the last two weeks. It’s hard to continue to support this.
Its disappointing that they have changed something there that make it feel not so special anymore. I don’t care about the discounts they give — I’d prefer a great service experience instead.
One more thing I will say — the lovely lady in customer service Janice that answers the phone — she is a pearl to deal with. She is always so pleasant, but I don’t want to talk to her (smile).

I saw a tv commercial advertising Elephant Grocers. It looked like a great deal so I signed up for the service. I placed my order online and received my delivery promptly the next day. Everything I ordered was in the boxes and carefully packaged to prevent bottles from breaking. My apples and oranges were nice and firm. The seaweed flavored popcorn was fresh and tasty. I am very pleased with all the food I bought and the accuracy of my order. I would recommend them and will definitely shop with Elephant Grocers in the future.

Delivery left without confirmation. Did not fulfill order completely. They do not answer the phone to rectify the situation. Will not throw my money away again. Too bad. Seemed like a great idea. Ugh. Very disappointed.

First time buyer. Received everything. Perfect.

I was really excited about the concept of this. I placed my order on a Thursday, during this process I left specific instructions because I live in a controlled access condominium. I then called to determine the window in which to expect the delivery. I was told someone would call me back that evening to give me a time window. I did not receive a call. So Friday comes and I am headed to work and I decided to call and check on when the delivery will arrive. I was told it was already delivered. I immediately got curious because there was nothing in front of my door, nor did the concierge contact me letting me know I had a package. However, I turned around and went back home and spoke with the concierge. She stated no one had delivered anything for me. Long story short, after numerous times on the phone with this company and the delivery person I found out that my package was delivered to someone else’s home and not mine. My address and unit # is clearly displayed on the box. I am confused as to how this did not cause the delivery person to reach out to someone on where to go and what to do. With that said, I was able to retrieve my package, unopened. I contacted the business and expressed my displeasure, she was very empathetic and offered a $ 25% discount on my order.
With this being said, I like the idea but I am very disappointed with my first experience. I may try them again, but I may stick to going to Whole Foods and I do each week anyway.

Very solid delivery.
So lazy old me was perusing the interwebs when I noticed a blurb about Elephant Grocers. That’s when it occurred to me that Elephant Grocers makes my favorite salad from the little organic market in Inman Park so I went on the website and checked them out… and noticed a 25% off your first order coupon– WHAT!!! Heck yeah, I was in. Not have to deal with local grocery stores around the holiday season and get an order of my fave salad (arugula, couscous, black eyed peas). Done. I like that they have a large variety of prepared items in addition to a lot of organic brands as well as some regular stuff. I put in my order and was awed when I came home the next day to finding a couple of packages waiting for me to put in the fridge. Delightful!
Doubtful that I will use them all the time, because I do enjoy grocery shopping (when I have time), but I can see it being good for a week that I’m super busy, but still need some healthier foods.
*Pre-​made mac n’ cheese is good. Rotisserie chicken is good.

They are now Elephant Grocers & now have more brands & products.
A great home grocery delivery service. Their website is easy to navigate, most important their products are excellent!

The rate was affordable and the food arrived well packaged. Couldn’t have asked for more.

I so deeply wanted to rave on Coldlife. First customer service is WONDERFUL! So thats the 2^nd star. After a tiresome day in Whole Foods I recalled Coldlife. I ordered, used $ 20 coupon and was ecstatic! If it worked out I would save time and in some areas, money. I got my boxes in a timely manner. They were packaged so efficiently and everything was professional. NICE!
Opened produce boxed herbs lettuce bright green and fresh. Sweet Potatoes about average. Brussels Sprouts
AWFUL condition. I’d never select those for myself. They were yellow and brown.
THE FISH!!! YIKES! NOT A FAN: Grouper — opened it after thawing in fridge and the fish smelled too fishy almost ammonia like. I trashed it.
Salmon– it looked a bit too perfect. Smelled sweet and clean. Cooked it and it doesn’t taste like wild or farmed fish I’ve taste other that the salmon at Wal-​Mart thats sourced from China it puts me in the mind of that a tad bit. I wont order it again. Its offputting
Chilean Seabass– I cant wait to try this
Oh ginger was GREAT!
I will try one more round because of their level of customer service! Everyone can have an off day!

I am a transplant from Los Angeles/​Santa Barbara and first moved to sandy Sandy Springs. I was able to find Healthy options in that location. Then my dumb butt goes on and moved to Jonesboro. NO OPTIONS HERE, except for perhaps the Lovejoy Kroger or Peachtree City. Damn shame I tell ya.
ColdLife saves me time, money and the frustration with a 2 yr old always asking for snacks LOL
Now he can wait for his BOX :)
I would state that there is room to grow with this site but if we do not support companies as such, our health with be the one taking the hit. Support your local growers and eat organic. You make it so much more affordable to do so.
$ 30 in gas for a weekly trip, equates to more money on my grocery bill and rather than buy MORE, I prefer to buy BETTER!
— New die hard custie ;)

There is nothing like having your fresh veggies, fruit delivered to your door.
Customer service is outstanding… If there is a problem it is fixed immediately.
They have changed their format, so you can order what you want or stay with the boxes.
I highly recommend this company.

The customer service is excellent, and the quality of the produce is among the freshest and healthiest I have ever purchased. I look forward to my Saturday deliveries every week.
I shop at Whole Foods regularly, and I find the quality of the ColdLife Organics produce to be superior to any grocery store I have seen thus far. I love them, and my physical health loves them too!