Emory Eye Center

I had a great experience with Dr. Kim, and nurse Pam! There are both great to deal with, she did a minor surgery, and everything went great. Thanks for everything.

I wish that I could recommend this place for eye refraction and eye glasses as I’d like to support it, but I just can’t. Reasons are:
1) Your appointment could be months after you make it
2) The ladies who answer the phone are terribly rude (they are Emory protected employees and can not be sacked for poor performance)
3) Take a good look at the waiting room picture above — you will be there a lot
4) The eyeglasses I got were the worst fit optically that I’ve had in years — and the ophthalmologist would not accept my word that could not see well with them
5) The eyeglasses I got were the worst fit physically that I’ve had in years — and the technician would not accept my word that they were too tight behind my ears
6) The eyeglasses I got were double the price of my previous pair — $ 750
It is my expectation that the medical staff spend the majority of their time providing service for people with eye disease and put routine eye exams low on their priority list (I would want them to prioritize me if I had a disease rather than a routine visit too). I also think that the only way that they could come up with the prices they do is to ‘up-​code’ so they charge your insurance way more than is necessary, and that they do this to subsidize their medical service — but that is a only a theory. There may another reason why an eye exam at Emory is charged at $ 500, and $ 95 at Vision express.

NEVER had I had such a bad experience with a health care facility — it has taken WEEKS to get a call back for a time to SCHEDULE an appointment for surgery. When I had the misfortune to have to re-​schedule my pre-​op visiting — guess what I had to wait another 4 days to schedule a CALL BACK to make the change. There is absolutely no consideration or customer service in the vocabulary of the Eye Clinic staffing department. While they may have world class doctors and facilities their staff is HORRIABLE and they need to invest in some automated scheduling or additional staffing to meet the demand. Someone from the clinic needs to go to the Mayo Clinic patient portal — this is a world class facility with world class service. No wonder Emory always rates so low in the US News and World report surveys. Long story short — I you have a life and don’t have the ability to wait around for return calls — find another service provide and save yourself the aggravation

Holy Cow… Bring a boxed lunch because you’ll be waiting at least 2 hours regardless of your scheduled time. The doctors are great, so I wait. If you’re going to the Clifton Rd. Building B office, be prepared for unfriendly front desk staff. I’ve been there four times and they are always unpleasant. Also … Be prepared for billing screw ups, they can’t seem to ever get it right.

I went to see them yesterday I was billed wrong coding as a specialist visit versus an eye exam visit a $ 15 difference and am still waiting on a doctors note to be correctly written. Horrible bed side manner everyone is a sheep in the herd with a number attached to the ear. I called immediately as they opened and was told I’d have my note by 4:30 pm and waited until 5:15pm and still nothing sent. Dr. Patel rushed my visit by repeatedly emphasizing it was almost time for her to go home and she screwed up my doctors note otherwise I wouldn’t have had to call the next day asking for a replacement it would have been nice to had even been able to read the note prior to leaving but my eyes were still dilated.

Great drs. Wait is sometimes very lengthy.

Don’t ever go here. I scheduled a routine eye exam. Waited an hour and a half to be told Dr. Lu didn’t fit contact lenses. I found out I said routine eye exam when I scheduled it instead of contact fitting. Really? Since when is that option not part of a routine eye exam?
Also, parking was a pain.

Got stuck with a $ 500 bill from this idiotic practice because of their horrendous, thievery billing practices. Apparently a regular refraction exam with Dr. Xiaoqin Lu will cost you this much.
I’ve had numerous (21) years of eye exams, always with board certified medical doctors who were extremely distinguished (old) and well-​known in the research and medical community and the most I’ve ever been charged was $ 200. Avoid this practice at all cost. Their billing department refuses to re-​file. Taking this with my insurance company.

I went to the Emory Eye Center in building B at the Emory Clinic off Clifton road by the hospital. Dr. Mary Carlton in suite 1100 on the 1^st floor is amazing! she squeezed me in on a Wednesday because my eye was bright red. When it still bothered me on Friday afternoon, I spoke to her nurse and they said come back in. I did not have to wait. The main number is 404.778.2020 (get it like ²⁰⁄₂₀ vision?). I highly recommend her! I have also seen Dr. Townsend, but I prefer Dr. Carlton.