Encore at Clairmont Apartments

Miserable staff. They will say whatever they have to to get you to move in for the ridiculous rates they charge, but once you do, communication just STOPS. I lived there a year, and never received a response after sending messages to the company email, despite staff telling me that they had received my message when I went to the office later.
When I gave my notice, in person and in email, no one marked it on my account, so they failed to prorate my last month’s rent. I paid it in full, knowing that if I didn’t, they would charge me for being late. Now I’ve been gone for more than a week and was just told yesterday that it’s going to be another 2 weeks before I get the $ 700 they owe me back. That’s ridiculous, if I had been that late on my rent, they would have evicted me. I know because they threatened to after I was 2 DAYS late.
I may not have much recourse against them, but I can warn you, fellow Unilocaler. Stay away from this place. Lots of places in the area are just as nice for a couple hundred less a month. Don’t believe their lies when you’re touring the place. And if you see Marshall, ask him where the game consoles are for the game room that’s been a ‘work in progress’ for over a year.

Don’t let the pool fool you. These are cheaply made apartments with a pretty layer on the outside. You will be inconvenienced at your own expense. The staff isn’t timely and your problems with your apartment aren’t their concerns even though you’re paying money to live here.

I was the first person to move into this property so I’ve seen it all. Overall, I’ve really enjoyed living here. The apartments themselves as well as the community areas within are gorgeous. Maintenance is usually pretty fast and they are all friendly. Most of the people working in the office are awesome. They take the time to remember you and talk to you, I really appreciate that. One of my favorite things about my apartment is how quiet and peaceful it is (especially at night). I’ve only had issues with loud neighbors 3 times since I’ve moved in. I never hear them! And sitting on my porch looking out at the trees is lovely. Even though I’ve liked living here I have had some qualms…
The pool didn’t open for almost a year past the date I was told when I moved in, but they let us use our sister property’s pool so it was fine.
Construction has been extremely annoying. I’ve dealt with it for 15 months now and they’re still not done!
People drive like maniacs around the apartment and in the garage. It took them many months to do anything about this but since they have I guess it’s gotten better.
Typical apartment life marijuana smell in the hallways.
I once came back from vacation with my door appearing to have been manipulated like someone had tried to break in. When I alerted the staff of this I never even received a response.

I have lived at this residence for almost 3 months.
The security is worthless. My floor has yet to be secure from all outside entries, yet I paid 35 $ for a keyless entry to my hallway upon move in.
There have recently been three break ins so I consulted about having an additional lock installed inside my door and haven’t heard a response to this request.
There are multiple abandoned vehicles located in the visitor parking area, and myself and roommate have reported this multiple times.
Although, the parking «security» booted a resident that was behind the gate for «working on his car».
The order of operations around the property is not out of consideration of the residence, but to ensure new occupancy.
The place is poorly ran and there are a few of the office staff that are incredibly rude.

I have enjoyed my experiences of living at Encore at Clairmont. The area is lively but quiet and there are a ton of restaurants to choose from. I love the convenience of the location which is directly off the 85 and short drive to downtown. I didn’t know what to expect when I moved down from Boston and moving in without seeing the place first but I am glad I did. The interior and exterior of the apartment building is beautiful. Very high quality appliances and my garden tub melts all my pains away. I also love the fitness room and the espresso machine and iMacs in the office. The office staff is always willing to help when needed with a smile. I am so happy I chose to live here !

Will do a great job of selling the property, but follow-​up and communication is lacking.

This is a new luxury apartment home building, part is still under construction. Love the design and décor, the planing, the spaces and the green areas.
I had a wonderful experience with Dayne at the Leasing Office. She was very patient with me, (Im picky and doubtful) Dayne was open to review all my concerns and showed me the apartments I wanted (several times), till I felt comfortable, knowing that Im making the right decision. She is very nice, professional and really cares; and knows that she is helping you find a place to live in.