Enterprise Rent-A-Car

I have rented from this location since I moved to this part of town three years ago. Previously I used Courtland and PDK locations on a regular basis. I use this location for both work and personal rentals. I’ve always had great service from the rental agents and adore the drivers Brett and Nook (sp?). Courteous and friendly. As with any business you use frequently there will be mishaps but these folks have always handled it well.

Chris and Alexis were incredible at helping me with my rental. Their customer service and willingness to help me with an insurance company that was sub-​par certainly didn’t go unnoticed. I highly recommend Enterprise and this location.

The customer service is good but the selection of cars isn’t so great. I rented a standard car and they put me in an economy vehicle. This happens ALOT with Enterprise, they never have a good selection of vehicles to choose from.

I originally rented a vehicle with the intent to buy from the Cheshire Bridge rental office. The staff was always polite and the original two managers Selena and Matt were superbly accommodating. Their vehicles are in great condition. My rate was so good that I ended up renting the vehicle for almost a year. In the beginning it appeared my card had been charged twice, but that was straightened out by the management after some time.
Almost a year later and shortly after a change in management, there was a knock at my door from a towing company who had come to repossess the vehicle. I informed them that there must be a mistake and that I had just been into the enterprise rental office 2 weeks prior. After contacting the rental office the next morning, I was informed by the new manager that they had not heard from me in a week and so came to repossess the vehicle. I was puzzled as to why I would’ve needed to contact them and informed the new manager that I had rented from them by the month for almost a year, so why would he expect a call from me. He had informed me they had tried to get in touch with me (although my cell had been stolen that same week, they also had my office phone — I received no call). I’m the Director of Operations for a company that has someone answering the phones ²⁴⁄₇ and have lived less than 3 miles from the rental office for 6 years.
The manager informed me that I could again pick up the vehicle, but that I would need to pay in advance (It was a shock to me that I wasn’t paying in advance… didn’t realize that they would rent to anyone without doing so… ???). I initially went to the office where the manager said he would meet me. After an hour, no manager. Two hours later, the staff could also not reach him. I decided If I were going to re-​rent I would do it through another enterprise office — I felt uncomfortable dealing with this office and it’s operations (the debit card charge constant incidents of being short staffed, phone constantly ringing with no one picking up (at one point I drove from my home to the office, the entire time the phone ringing… it was still ringing when I entered the building), the repossession, etc.
In reaching out to another location near my office, I found that Matt, one of the original managers who’d rented to me worked there. While processing a new car for me, he informed me that enterprise had flagged my account preventing me from renting. This after a almost a year of renting, them encouraging me to be a part of their premium program, etc. Upon contacting the new manager, he informed me I’d need to contact their Risk Management office to get the flag released. Upon contacting Risk Management near Stone Mt., they informed me that the office manager would need to release it. I then contacted the district manager, who also informed me that the new manager would need to release the flag. With one person shifting the blame to the other, I took my business to Budget. Although more expensive, I was much happier with the treatment given me and rented another 2 months from them before purchasing a vehicle.
While all of the staff were polite, there was little care or feeling conveyed. It didn’t appear to matter that I was a renter who’d rented from them for almost a year and they had no previous issues with. They also had repossessed the car without the account being delinquent — they issued me a refund! I’m still baffled by the entire incident. At their competitor however, I had no issues.

Worst customer service on earth don’t even bother with this location just save yourself the trouble and go to Piedmont or the peachtree location

This is the best enterprise in Atlanta! Great customer service with a staff willing to go the extra mile to make sure you leave COMPLETELY SATISFIED with Enterprise Rent-​A-​Car

The manager and some employees are very nice. Not all unfortunatelly. I received some attitude from one member of their crew. In adition to this I was charged with an extra day two times in different opportunities, and I had a dispute The manager was very good resolving the issue, but I think they have management and compliance problems what are translated to customers. Pay attention to the bill with them. Good luck!

I reserved a car for 9am today. I made my pick up request when I made the reservation last week. No one showed up. I called to remind them (the branch) that I needed a pick up. They apologized and said someone was «on the way». That was at 11am. No one showed up. I called again at 2pm and expressed very deep concern as I had a pre-​paid workshop to attend at 5pm that was 25 miles from me and I needed to get going. The rep apologized profusely and said the driver would be there «shortly». An hour later she called to say someone did not turn in a car and they were waiting for it and THEN they would come and get me…“shortly”. The rep then called me back 40mns later to say that the branch manager told her that I was too far away and they would not be coming to get me at all! I think she heard my silence loud and clear because when I didn’t speak she said «let me see what I can do. let me call you back». That was 45mins ago please note that it is 6:10pm I am NOT at the workshop I paid for and there are NO REFUNDS. I hold Enterprise directly responsible for this loss of my time and money. At NO TIME was I told I was too far away for pick up. At no time was I told anything other than «we are on the way» She had my address since this morning when I called. (Actually since LAST WEEK when I made the reservation!) I have been a customer since 2004 and I’m NOT HAPPY.
I expect someone at Enterprise to make this right.
This is the end of of the story of Enterprises’ pathetic excuse for customer service…
The rep called me back and said the manager-​Salina Beerman (sp?) would not allow her to come get me and she told me to call downtown and they would match the price of my original reservation and come pick me up. She did not even offer to call the branch on my behalf! Needless to say The Assistant Manager at the Atlanta Courtland ave. location (April) was NOT amused that they spoke for her pricing nor were they able to accommodate me with a car or a pick up (Friday night downtown Atlanta. HELLO !!) So it is almost 7pm and though I had a reservation (made Sept 2^nd) for a car so I could go to my training I have no car, no way to get to class and no prospect for getting my tuition back. It is ironic that I spent a good part of my day on hold listening to the «on hold» commercial on how they treat customers «like family» the way they deserve to be treated. Beyond unacceptable.

This is absolutely the WORST customer service I have ever experienced with enterprise. I have been a loyal enterprise customer for many years. I have refused to use any other rental car company UNTIL NOW. My experience here has turned me against enterprise all together. If you are a foreigner, don’t bother going here to rent a car! I had a booking lined up, but of course they did not have the car and the attendant was RUDE AND IMPOLITE to boot. I am a respectable member of the medical community and though I have had my fair share when it comes to dealing with impolite people THIS WAS THE ABSOLUTE WORST. I have rented here before with no issues, but some of the new staff needs to be replaced!

Update: car broke down at 5:30 pm on July 3^rd. E.G. right before a major holiday. I called Enterprise immediately, and I was in my new rental car driving away by 6:30. They picked me up promptly and were really nice. The only thing that could be better is the price — $ 50+ a day for even the economy car. Oh well.

No one asked me to write a review, but I was very impressed with them so I wanted to. They picked me up from my home even though I was outside of their normal pick up area, since they were the closest branch offering the weekend special. They seemed busy when I was there, but they expeditiously and professionally handled the customers. I was pleased.

While my car was undergoing repair at a nearby shop, the insurance company that covers the girl who hit my car paid for a rental.
My pickup time was all set for 8:30am, at which time I received a call letting me know my driver was running late. Annoying, but I can appreciate the courtesy. Eventually a driver showed up around 8:50am, picked up two of us, and took us to the Enterprise building.
It appeared the office was having an insanely busy day. Phones were ringing off the hook. They couldn’t keep up with the number of people in line for a car. So I sat and waited (and waited). As I waited, I received a call from someone who told me they were the Enterprise driver, and they were lost and couldn’t find the body shop. As it turns out, I was picked up by the «wrong» driver and taken to the «wrong» enterprise location.
I was happy for the error, because instead of sitting at an Enterprise, I would still have been waiting at the body shop. When I was finally taken care of, the employees at this location were easily able to transfer the reservation over.
I was given a Chrystler 200. The car drove fine, but smelled of a nauseating mix of smoke and the fake new car smell.
Also, the car was put into my hands with a half-​tank. Basically what that meant was as soon as I ran out of gas, I had to guess how much gas I should put in the tank to end back up at half-​tank. Basing my estimate on the amount of time the repair shop said they would need, I filled up the entire tank … but I ended up getting a call that the car was ready early. Long story short: I would have much rather have started with a full tank so I only pay for the gas I used.
Returning the car and getting back to the body shop was much easier than when I first came in. The employee told me that it was the «craziest Monday» he’d ever experienced. My evaluation is that this location is a little under-​staffed. They could probably use 1 – 2 more employees.
I would probably rent from them again, although next time I hope it’s for a different reason!

How My Car Was Hit (Part 4 of 4)
Before I could leave all the problems of my victimized car behind me, I had one last errand to do — return my rental!
This Enterprise is located right next to Gerber Collision & Glass. This is really helpful since you can easily pick up or drop off your rental while you’re doing the opposite with your own car.
The guys here are generally upbeat and professional. When I first picked up my rental, the guy kept asking me if I wanted to pay a little more out of pocket for something «a little nicer.» He kept explaining that the insurance would only cover a certain model that they had. I didn’t feel like paying more so I said whatever they had was fine. Plus I figured he was just trying to upsell me.
Turns out he was probably feeling sorry for me. The car they brought around was the ugliest, most misshapen, bright red thing I have ever seen. It was an HHR.
The ugly design of the HHR wasn’t their fault though. For what it’s worth, the car didn’t smell bad. It smelled like the detergent they use to clean rooms at average hotels. Oh, and they do wash the car beforehand, so that’s good.

Unfortunately we were back at Enterprise this weekend after another car accident :(GEICO lined up a car for us again, covering up to $ 25 a day. We managed to get a nice small car called a Chevy Cobalt for an extra $.90 a day. Same easy check in as last time, friendly customer service, and in-​and-​out in under 15 minutes. Better luck with the car this time — yes, it was a rental but was pretty clean with no weird odors this time. Definitely worth the extra $.90 to upgrade from the compact car we got last time.