Excel Carpet

Faye and the rest of the team at Excel Carpet made my basement carpet installation so easy and affordable that I would recommend Excel to anyone in the market for new carpet. Because I was putting my house on the market, I was in a time crunch to replace the carpet in my basement. However, I did not want to be taken advantage of, so I contacted several local and national carpet companies for estimates. Not only did Excel beat all other estimates (some by as much as 50%), but they were also the friendliest and most accommodating of my busy and unpredictable work schedule. My new carpet was installed less than a week after I selected it, and the installers were clean and professional. They did a great job, and the basement looks transformed! Thanks to Faye and everyone at Excel!

Highly recommended. We had about 1400 square feet of carpet replaced, including 2 staircases, and Excel was 40% less expensive than our quote from Empire for comparable carpet.
Great job on the installation, professional/​courteous installation team and sales, and they actually sent a hand written thank you note after the installation. Said they’d arrive between 9 am and 10 am and they arrived at 9 on the nose (the sales person who gave us the quote was also right on time). Great job cleaning up after themselves as well. I’ve got to give kudos to that kind of service.

Absolute nightmare. Installers don’t know what they’re doing. And if you have a problem Excel will do everything in their power to try to wiggle out of any ownership of the problem. We have been trying to get an installation problem corrected for two years. Excel won’t budge or do anything to properly resolve the issue. Their favorite tactic is to respond to anything negative with lies and excuses and a «claim» that they have tried to resolve the issue. It’s all lies. There is an obvious tone of their need to «win» over their desire to resolve an issue with a client. And «winning» for Excel is to keep the money honest people have paid to them and turn out a lousy product with lousy installation. We’ve had a lot of work done by many different companies in our home. By FAR this is the worst we have ever dealt with and over such a small sum of money. Don’t walk people … RUN away from dealing with this company.

Extremely professional and courteous staff. Quick and clean installation. great small carpet house with much better service than you will ever see in a Lowes or Home Depot.