GE Consumer Home Services

The control panel I replaced on my oven less than a year ago went bad again. This time, my tenants told me that the buttons were not responding. Since the part I replaced last time carries a five year warranty, I did not have to pay for it. Unfortunately, I still had to pay for the labor.
I called GE to schedule a technician to come out and perform the repair. I liked the technician from last time and kept his contact information. I was able to request him again (Bill, technician #12). He came out and did the repair in less than 30 minutes.
While Bill was doing the repair, I called GE customer service and asked if they could comp any of the labor costs, considering I just had the same work done on my oven less than a year ago. Brent, the GE customer service rep, was able to give me a 50% discount on the labor. Labor does not include the trip charge (a.k.a. service call at $ 79.95). In the end, my total cost was about $ 125.
While I wasn’t pleased that I had to shell out more money for what’s essentially a repeat repair, I was pleased with Bill’s professionalism and the fact that GE was willing to work with me to discount the work. I was also able to call Bill and request his last call of the day (appointments are done in large time windows — in my case, afternoon between 1 and 5pm). He called me 30 minutes before he arrived at the property giving me enough time to leave work and meet him there.