Gleason John R MD

I’ve been a patient at Resurgens since 1993 as a patient of Dr. Kenneth Kress. In the last few months, due to foot pain, I have seen another Dr, their foot and ankle specialist Dr Gleason. First visit was quick and he recommended that I get an MRI. I did that, was told to bring the MRI back to him on disk and scheduled an appointment with him to go over the results. He was at the Resurgens Windy Hill office that day. I drove an hour to get there, signed in early and was told he was running at least 30 minutes behind. I was not pleased and opted not to stay as I had to return to work. I rescheduled for 2 weeks later, this time at the St Joseph’s location. I left work, arrived there 10 minutes early for a 2:10 appointment, after a 30 minute drive to get there from my office. As I was signing in I noticed a sign on the desk that read, «Dr Gleason is running 45 minutes behind». I was incredulous… not again! Does he care so little for anyone else’s time? I registered my complaint with the receptionist, received nothing but excuses. I then asked to speak to the office manager. She was on the floor below and I went and spoke to her. She said she could see my frustration but that Dr Gleason had many types of appointments on his schedule, possibly emergencies, broken feet or ankles, even possibly an emergency amputation…
At that point I gave up, said that I had at least tried to register a complaint, took my MRI disk and left. I will not be going back. I had to get back to work and my time is valuable. Very unacceptable, Dr Gleason, his staff and Resurgens.
I am the front office manager for a dentist. I know about scheduling, emergencies and how to treat patients with respect. Obviously Dr Gleason could care less and he’ll probably never even know I left the office, much less the practice.