GoWaiter Atlanta

the absolute worst company ever! i dont know who is running this place but they are awful!!! im serious buyer beware!!!

It seems this service has been hit or miss for some but I’ve been a customer for awhile now and I’ve had consistently good service in the Cobb area. I’ve never had a problem with the food order itself and delivery has been prompt and polite. I’ve gotten a few coupons for free delivery as well. I have had them call once when running late but I was called before my scheduled delivery time and given an updated ETA. This was not a problem for me, as the weather outside was quite bad and it was during a time when traffic is pretty terrible around the area. That’s more than I can say for a couple of the pizza places that are right around the corner from my house and can’t make their delivery window.
I absolutely love the variety of options. Sometimes I’m in the middle of working at home and really can’t or have no desire to get out in traffic and it’s nice on those occasions to have options other than pizza and Chinese. They have a much wider delivery area than GrubHub and better options.
I’m wondering, since the bad reviews I’m seeing seem to be located to a more central area of Atlanta if it’s a matter of territory management or geographic limitations? Not sure, but I’ve only ever had good experiences with them.
If I had to ding them on anything, I’d say that the website seems a little rudimentary and I’d love to see even more restaurants participating in this service but those are quite minor. It’s a great service as it stands.

So… To me mobile waiters is great. I’ve been using their services for a year now and I can’t even express how much I love eating good quality food at my own home… Yep! I hate cooking so mobile waiters is like heaven to me. The food always comes fresh and really warm, you’ve got so many different restaurants to choose from that you might just get caught up and spend a lot of time just figuring out what you want to eat.
Sometimes thou… it can take 90mins for them to deliver, I’m not sure if it’s b/​c they are under staffed or just really busy… So prepare yourself and BE PATIENT!!!
The other thing is… There has been occasions where I had trouble ordering online. I will place an order that’s about $ 40 and when checking out it says: YOUR ORDER NEEDS TO BE OF AT LEAST $ 25.
It doesn’t even make sense… But I believe they shut the system down from time to time so customers can’t place and order. Only God knows why… & to me that fucking sucks and it’s unprofessional and upsetting.
I’ve called them whenever that’s happened and all they said is: OK! Try again now!!!
&& it suddenly it works. Like… WTF!!! Thank you LOL so then your food arrives and you forget all about it

Repeatedly awful experiences. Will never use again or recommend. Even spoke with top leadership who were less than impressive with ability to resolve customer issues.

I just realized that GoWaiter Atlanta was listed on Unilocal,and wanted to give my thoughts on this service. The name of this company has actually changed a few times and now it’s called MobileWaiters. First — it’s an extremely convenient service. I’ve used them so many times, I’m actually too embarrassed to even indicate the number of times I’ve used them. But essentially I’ve been a loyal customer since 2009.
MobileWaiters has a fantastic selection of restaurants, and while I’ve experienced long wait times before; typically my wait doesn’t exceed an hour — which I think is a bit on the long side, but overall reasonable. I’ve used quite a few competing services and overall, the deliverers are polite, efficient, and timely.
However — one thing that really bothers me: Given the fact that I ALWAYS pay at least a $ 5 delivery fee AND at least a 15%-20% service fee to the delivery person, I really believe there should be some kind of loyalty program available to frequent customers. I have spent so much on this service it’s embarrassing, and the fact that at this point there are a good number of alternatives and still there isn’t even a % discount for loyalty– is disappointing. There are times when I will receive an email notification about a $ 2-​$ 3 discount for an order of over $ 25/​$ 30 (but this must be on food alone — before delivery fee and service fees), and I really believe there should be at least a delivery fee waiver at some point. This causes me to more frequently try other competitors in the area.
Overall, this is a good company — but they have the opportunity to be much better.

Allow a third party 90min to deliver your food, sure, but when it gets to over 2 hours… 2 ½ hours… That’s just ridiculous! AND the staff didn’t advise us, we had to call them! We were offered free delivery and a price reduction, but that’s nothing. They should have called us to advise a late delivery to give us the choice of continuing with their order or not! And this isn’t the first time they’ve been slow like this. I mean, who wants to wait almost three hours for their food??? Terrible.

So, I have ordered from them for several years now and, frankly, have spent a LOT of money using them (approximately $ 3000 a year) because it has been convenient (and I can’t cook to save my life). Over time, the customer service has decreased rapidly (especially in the last year), the manager will not return calls, food is often just missing from my orders, the people who answer the phone can be downright rude, and the refunds they promise for said missing food never occurs. I am so frustrated with them.
While I like the convenience, it is just not worth the hassle. Additionally, they require you now to tip in advance, which gives the driver either (1) no motivation to get your food delivered in a timely manner because you have already tipped them well or (2) no motiviation to get your food delivered in a timely manner because they do not like the tip they received. While the drivers have always been nice (we tip pretty well), the food is often cold, missing, or incorrect. The drivers cannot check the orders at the restaurant, but they should at least know how many boxes they are carrying and compare it to the size of the order. Or the company could require restuarants to label every box?
Regardless, we have called MULTIPLE times to talk to a senior manager and have received no communication back. At this point, I just want my money back for my missing food from multiple recent orders. I used to be able to talk to him directly and his attitude was hit or miss, but the clear lack of customer service now has driven us away. I used to recommend them to everyone in my area, but have stopped completely and will not recommend them anymore.

Would not honor a coupon they e mailed me for my last delivery screw up from them…
I ordered from grub hub tonight…
I was a regular at Gowaiter… At least 15 deliveries. The mgr was rude and said nobody worked there by the name that was sent to my email even tho it was a
address. So unprofessional… offered no consolation. Didn’t give two shakes about service.

They get every third order wrong, deliver late, forget items, bring the wrong kinds of soda (i.e. if you want diet, they ask if coke is ok). We’ve ordered from them for 3+ years, and we are DONE at this point. Will use another service from now on.

We thought they would beat
according to their claims but didn’t. They over promise and under deliver! We are very disappointed. When we asked, they only offered one excuse after another. We will stick with Zifty!!!

Husband and I too lazy to go out, and didn’t want Chinese or pizza. Or to cook. I hopped online, bemoaning the lack of other delivery options, and researched my options.
That’s when I found Go Waiter.
Me: ‘Well, do any of these places sound good?‘
Him: ‘Yeah. Let’s try there.‘
So, placed an online order (so easy), customized our options, and got an estimated delivery time. Two minutes later received an email confirmation that our order was in the works.
Order arrived exactly on time. Exactly what we ordered. The food was hot, and just what we expected. The delivery person cheerful and efficient.
Go Waiter, we’ll *definitely* use you again!

Second time ordering. Second time my food took over an hour and a half to arrive. When I called, I was told «Saturdays are busy.»
Note to management: 1. Not my problem. 2. Hire more people.

Ordered dinner at 6:30p, dinner just arrived at 9:30p. Everything was obviously ordered when the order was placed and just sat around. Will not be ordering from this company again

The owner contacted me after reading my review. He looked into the matter and dealt with the dispatcher. He also offered a coupon to comp my meal. Very well handled by the owner.

If you’re very hungry, but also very lazy, or just don’t want to put pants on (well, maybe put pants on when you answer the door. Or don’t. Whatever.) GoWaiter is your answer. I recently used GoWaiter for some tasty delivered Moe’s burritos and didn’t have my socks knocked off, but did have a couple burritos brought to our house, so I guess that’s a win. The GoWaiter website doesn’t allow enough customization of the food items, which is why I’m only giving 3 stars. I hate onions and raw tomatoes, so I did not select those as items to be included on my burrito. Imagine my joy when I got a big mouthful of tomatoes and onions in my first bite into my beloved Joey. I literally could not eat my burrito. So that sucked. My fiancé, however, got a perfectly made burrito, and we also got chips and cheese that were perfectly acceptable. Back to the customization bit, they also don’t allow you to choose salsa or anything like that when you order online. Which is kind of the best part of getting a burrito at Moe’s; those yummy chips and salsa gratis! I’m not sure if the tomatoes and onions error was the fault of the driver or what, but I’ll probably give them another swing when I’m feeling lazy, not wearing pants, and hungry.
(Just a tip: If you live in the city, and are in the Zifty delivery area, I would definitely go with them instead.)

Echoing previous commenters sentiments, if I could give them a zero I would. Paid $ 20 dollars to have $ 80 worth of Thai delivered after almost two hours. The issue is if the food is horrible ie the sushi is icy or the appetizers limp and soggy or the noodles so salty they are inedible you have no one to complain to. You would think the restaurant might take responsibility but no. As for the delivery time go waiter takes no responsibility either. The order was placed at 7.45 and picked up at the restaurant at 8.30. Honestly Ive never ordered take out and picked it up after an hour. Businesses like this never last

I have used this service 4 times now. Each time I had issues. The 4^th time is now my last time using this awful service. The delivery time is pretty poor. Even during an off peak time, at 2pm, it still took over an hour to receive my food and I don’t live terribly far from the restaurant I ordered from. The first 3 times I ordered, I used their website. The site is very clunky and looks like something that was slapped together on geocities in 1999. The only thing they are missing are some animated gifs and sparkles all over the page. A couple times I ordered from Chilis and compared to Chilis’ own online ordering system, this thing is awful. The only way to do any type of special requests is by using a text box where you have to list everything, compared to Chili’s website where you simply check or un-​check a box of things you would like to remove or add (no onion, extra ranch, etc). Of course with this archaic text box ordering system, something is always wrong or missing from the order.
The food is always cold, spilled and stuck to the inside of the box. Its a complete disaster. They might as well have tossed the food in their trunk, drove through yards, done a few donuts and committed a few hit & runs the way the food looks. Then again, they probably did.
The awful attitude is a nice bonus too. This last time I ordered I decided to call instead of use the fabulous website. I figured this would reduce errors in my special requests. I placed an order of something that I have ordered many times before from Chilis own website but I noticed they did not list this item on the Go Waiter AOL Homepage. I asked for it over the phone and after a short pause the phone Waiter dude says «I don’t see this, did you see it on our menu?» I told him it is on the Chilis website and I have ordered it many times. He replies, well we don’t have that, you can check our website at (says name of Netscape Special Website) and look at the menu we have available. I didn’t respond immediately because I am completely astonished that they will not order something the restaurant clearly has because it is not on their Special Needs website. Before I can respond, the phone rep then tells me that I can actually place my order on the website as well while I’m there. My shocked response was just «uh… ok» at which point the mf’er hung up. If you can’t be bothered to help out a customer in anyway at all… not even to explain in a decent way why certain items can not be ordered through your service, then I have no desire to spend my money with you. Once again, I am amazed that a business in today’s economy can continue to think they can treat customers like crap and expect to have success. Especially when we have the internet to communicate how awful your service is. It’s clear that GoWaiter still doesn’t understand the entire concept of the internet yet, but maybe when they are all sitting home unemployed they will have time to figure it all out.
**UPDATE** I still have not used this service since my review last year and I never plan on using them again… however I did just look at their website after a spam email from them out of curiosity and I noticed they upgraded their old school Geocities website that I mentioned in my review. It looks like they have now moved on up to about 2005 with their site. Don’t let that fool you. Their service is still garbage as clearly stated in all the reviews here.
(Edited to point out that there are 31 filtered reviews for this sham of a business. All but 2 of those are negative. Don’t forget to check out all the filtered reviews to get the real sense of this place!!)

If I could give them no stars I would. I think all the good reviews will see their ugly side when they screw up an order. Used them for the first time today and the last time.
Spoke to some one named Steve… terrible terrible customer service downright rude. Screwed up our order very badly and charged us for stuff that is supposed to come free with the meal.
We ordered food off the Fishook Grille menu from Go Waiter and never received 2 out of the 3 sides and an entire order of Surf and turf. Steve claims he tried to reach us but never communicated that info clearly and since it was for my employees and today is Labor Day and we are technically closed we never even knew they were calling! He never communicated that the phone number wasn’t to verify location but to reach us in which case I would have given him my cell.
He then said he substituted the surf and turf with chicken without asking which I could get over since they couldn’t reach us but they gave us only two chickens instead of three and they still charged us gratuity for shitty service and the sides that were never delivered! I feel robbed in broad day light and when I asked him for the owner’s name he said he couldn’t give me anything except the first name (Phil) and then he hung up on me!!! Never again and I sincerely hope they go out of business for their bad bad customer service.

Overly priced, food is always cold. Mean drivers. Needs better restaurants

This is my foodie dream come true. Come the weekend, Friday night– my husband and I are practically bargaining with each other where to get food and who will go pick it up. Mobile waiters is fabulous! They have a pretty diverse list of places they deliver from.. .places you probably have always wished would deliver to you. Sushi, hibachi, steak, pizza, salads, Indian food, Italian, mexican, you name it!
I usually do my ordering online and I get emails every so often with a coupon code for the delivery fee. But it’s only something like $ 3.99– which is worth the service when you’re totally over the work week and don’t want to fight traffic on a Friday night just for a meal. The drivers are always nice and delivery has always been quicker than the estimated time given to me at check-​out.