Great Expressions Dental Centers Midtown

I started going here four years ago. I have always had a different dentist. In fact, I have been back only a few times because the continuity of care is so poor. Three years ago, they started work on a crown that I never had put on. My dentist went on maternity leave early — the crown got lost. I was charged and their records show that the crown was put on. Over the three years, I have had a hard time getting anyone to care about this. I still don’t have my money back and I know that my insurance has also paid for a crown that I don’t have. Corporate says that I have to have this handled by the branch. I am tired of leaving messages and getting no responses. I would definitely discourage you from seeking care here for anything more than an immediate need.

I have been visiting this center and the one before on Spring since 2013, for only one tooth and I am still in pain … I spent a lot of money and they could not fix the problem!!!

Always a warm greeting, punctual to your appointment time. Knowledgable staff and wonderful hygienist. Couldn’t imagine going to another dentist in the city!

I have been going to the Midtown Great Expressions for several years now and have had nothing but positive experiences. Danielle and Dr. Tudor take care of me like the big baby that I am every time that I come for a cleaning — and ESPECIALLY when I need work done. These two make a great team! As for the hygienists, they are always pleasant, professional and thorough. I can’t speak for the other reviewers, but the staff that I have had interactions with have never tried to sell me something that I don’t need or bill me for something that I haven’t had done. As a matter of fact, I went in today for tooth pain expecting to get scheduled for a root canal — Dr. Tudor advised that this was not the case but something else entirely and I left the office with no charge. I highly recommend these folks — specifically Dr. Tudor and Danielle — they are AWESOME!

I don’t normally write reviews. I have had less than great service at other Dentist offices here in Atlanta and addressed these concerns with Shantel, Office Mgr at the 10^th St location. Leadership is being able to listen through the hostilities and seek opportunity to excel. This morning visit was Top Notch. On Time. Professional. I am proud to call GEDC on 10^th my new home. I even got a hug. People’s anxiety levels are already on heightened alert when going to the Dentist, Team GEDC at 10^th is second to none from Mary at Reception to Veronica assisting, Kenya was swift, diligent and professional. Thanks Great Expressions!
Mark e Mark

Listen to the reviews. Just waited 40 minutes only to be told that the dental hygienist was not even at the facility yet.
If your employee is running an hour late, then tell your customer that ahead of time so they don’t wait like a fool for no reason.
I’ll be taking my money elsewhere. Pathetic.

A little slow on the administrative side. But thorough, kind, gentle, and knowledgable. They didn’t do anything extra without asking me. Honestly, nothing bad to say. I’m sorry others had a bad experience, but mine was great.

Worst Dentistry practice ever. Poor customer service.
The Dentist took over an hour showing me videos of my mouth just to convince me that i needed a deep cleaning as opposed to a regular cleaning. then they charged me $ 1200 to spend 15 mn cleaning my teeth because they were behind on their schedule. she rushed trough the whole thing. My teeth did not feel that clean afterwards.
please go somewhere else!!!

Ja’Shara (hygienist) Dr. Tudor and his assistant Danielle are the BEST! Very patient, with a problem patient :)

Poor customer service, always trying to sell you services you don’t need, and unreasonable wait times.

My appointment was for 10:30am for 2 crowns. After being taken back for X-​rays and signing my financial consent to proceed with the procedures, I was left alone for FOUR HOURS sitting in the dentist’s chair. Finally an assistant came in to «apologize» saying that they made some «scheduling errors,» and were going to have to reschedule me for another day. I couldn’t believe it! Finally the dentist came in and told me that if I could wait another 20 – 25 mins, they would try their best to complete my crowns that day. He came back at 3pm and told me they would get started, and I asked how much longer would it take to start from beginning to finish on both crowns, and he said an hour and a half, tops. The dental assistants kept leaving the room during my procedure to «close up shop,» which they were more interested in doing than paying attention to their patient, who had already wasted her entire day waiting on them. It took SO LONG that the novocaine completely wore off, causing excruciating pain while drilling, and I had to be given a 2^nd round of shots. 2.5 hours later, we were finally finished (I had been there for SEVEN HOURS ALREADY at this point!!) To add insult to injury, they told me I needed to get some Vaseline to get the dried cement off of my face, which had been smeared on during the procedure. They handed me a mirror, and I couldn’t believe they were sending me out in public looking like that! I asked them if they could please find something in the office to remove the cement from my face and lips, so the assistant went and found some lotion to remove some of it, so that I could drive home looking like a normal person. This was the most horrible dental office experience I’ve ever encountered in my lifetime! Completely disorganized, with zero regard for their patients. I literally cried when I finally got to my car out of total frustration. I have to go back in 2 weeks to get my permanent crowns installed once they come back from the lab, which I’m completely dreading, but I can’t avoid due to my insurance company probably not paying out if I were to abandon the crowns mid-​process by saying «to hell with Great Expressions,» so I’ll have to put up with their incompetence one last time once the permanent crowns come back from the lab (I have the temporary crowns in the meantime.) This was a torturous dental office experience, worse than anything you’d see on some horror movie about dentists. I will NEVER, EVER return once these crowns are finished. Avoid this office like the plague! If I could give them negative-​5 stars, they’d rightfully deserve such a terrible rating for their horrible ineptitude. The office management team needs to be put out of its misery and fired, they have no clue how to run an office. Avoid this office at all costs!

Hello I only a little to say. This dentist office is great! Beyond great really I have encountered some sweet people. It had been a while since I have had dental work done but Key the first smiling face I saw helped me set appointment and understand my insurance benefits. Sidney he is awesome as well he makes the payment process painless he always double checks to make everything correct. If I have any questions he never seem irratated but is patient with me. Heather is my new dental hygienist she super sweet to. She explains the entire process while she working so you understand. There’s more people than the ones I’m mentioning now, I hope no one is offended by my neglect of mentioning them. I love this place and plan returning many times over. Oh, I can not forget I had to make a special visit to the Decatur location and the a root canal specialists named Dr. Edwards aka ’ Dr. Love’. He was amazing. He saved my tooth and made sure I felt minimal pain. Go great exspression go!!!

Look elsewhere. This place over charges and has horrible customer service. Furthermore, their work sucks!

Do not trust their billing practices — they give you an estimate which you agree to and then bill you differently several months later after you have paid the original bill in full as agreed.

Wait is long, even with confirmed appointment. Thank goodness they validate all day now. My last wait was 30 minutes… about average for me.
Dental hygienists are very thorough and are eager to educate. They are the stars of this place.
Dentist visit is brief and concise. He examines, is open to questions, and does not waste more time than needed.
Billing has not been very friendly or approachable in my experience. They were not forthright in acknowledging that they charged me for something that my insurance covers (fluoride paste). Due to inconsistencies in billing, I asked if this was covered since I’ve had to pay before. I found out that there is no age limit for this benefit. I also found out that they charged me before and credited into my account (but not credit card). Therefore, I can only get it back if I purchase something else. Womp womp.
I come here because my insurance covers it. I would pay to come here for their excellent cleaning services if they improved their flaws with unpredictable wait times and questionable billing.

Wow I wish I had read Unilocal before going here. I recently moved to ATL from one of them northern states where people have modern technology and if a dental office is lousy, it gets shut down instead of getting swallowed up by some Dental conglomerate. My short review is «I just read all the 1 star Unilocal reviews, and almost the exact same thing happened to me» Appointment cancellations, long waits, huge upsells, 4 attempts at getting a crown right. Plus a couple of my own:
On one visit, they stuck me in a broken dental chair that hurt my back. I complained and asked to be switched to a different room and was told, «Oh don’t worry about it, you won’t be here that long.» (1 ¾ hours). Also, the last set of x-​rays they took this spring showed a really bad cavity that they totally missed. On memorial day weekend I was in screaming pain and needed an emergency root canal, something that could have been prevented had they done their jobs right. (by the way, when you call the emergency phone number they offer up in their voicemail, the purpose of the emergency line is to inform you that nobody is available to help you. period) Searching for a new dentist now. Definitely reading Unilocal first next time.

Was really rooting for this place as its next door to my office but after waiting on the dentist for 45 minutes, I will not be returning. Can’t afford a 2 hour appointment in the middle of the work day. Fix your scheduling Great Expressions!

I will not go back to this dentist.
I know 4 people who they have tried to up sell you on services stating that they were all in dire need of a deep cleaning and no other service could be provided without that (out of pocket cost).
Today they refused to clean my teeth because I’m pregnant and they wanted a written note from my doctor. I AM a doctor AND an OB/​GYN. The official policy of the American College of Obstetrics and Gynecology is that dental cleaning is safe in pregnancy. In fact, lack of dental care is a risk to the pregnancy. It wasted 40 minutes of my time and I will never go back.
They are clearly more in tune with how to generate revenue than they are with standards of patient care.

This has been an awesome experience. The staff and everyone are so friendly and polite. the dentist was totally awsome so much so that I offered her my second son in marriage. She thanked me but said that’s okay keep her informed about your tooth and your son. I came to this office to see the specialist I may make it my regular dentist.

My husband has gone here for the last year and has had two cleanings and three crowns. He tells me that the dentist and the dental assistants are nice and is happy with the work they have done. What elicits the two star rating is the front desk staff and their knowledge of insurance billing. My Humana insurance covers fluoride treatments for adult cleanings twice a year. The first time they charged me for this service, I called and they challenged my knowledge of my plan. After an argument, I instructed to call my insurance to verify my coverage. They did, called me back, and credited our account for future services. (They also sent my husband home with a quote for his first crown, which double-​billed us for the cost of the crown, which I am sure would not have been fixed if I had not pointed out their error and had them verify the cost of a crown with my insurance).
Six months later, they charged my husband for the total cost of a cleaning and the fluoride! I called and they apologized for the cleaning charge, but argued with me that dental insurance does not cover fluoride. I told them I had this issue with them before and I cannot understand why they do not check insurance coverage before billing the client. That is the basic function of a dental office and should be basic knowledge of anyone who took a class in medical billing. I asked to have my credit card refunded for the amount of the fluoride treatment. It is now four months later and after several phone calls, my card is still not credited.
If it were not for the utter incompetence of the office staff here, we would be returning for our regular cleanings and other dental services. However, if they cannot be bothered to check our insurance coverage (which we pay plenty for each year), we will never return. I suggest the dentists who work here make sure they hire a competent medical biller if they expect to run a successful practice in the future.