Hertz Rent A Car

Me definitely thinks not. I waited for 15 minutes here and no one turned up to serve customers. Meanwhile I was surrounded by really dodgy characters who didn’t look like customers — maybe they were there to clean cars? — but who were very uncommunicative. I eventually had to give up and leave, which is a good thing as I found great service down the road from a competitor.

Went to pick up my rental on 11÷9÷15. I reserved the car through the reservation service, however they were incompetent to relay me the information I needed. The card I reserved the car with was canceled due to theft. The 800 number insured me everything would be fine but it wasn’t. The two gentlemen that helped me were very polite and kind at this location. The manager was there a couple of minutes after closing to make sure I was taken care of. Thank you Coolidge and the guy with the glasses with the nice smile!

Do yourself and everyone else a favor and take your business elsewhere. They took my reservation and then tried to put me in a smaller vehicle and make me come back to swap it out at a later date. They simply capitalize on their downtown location, otherwise they’d be out of business. Don’t make the same mistake I did.

Horrible — if you are a gold member with thousands of miles — don’t plan on Hertz honoring them!
They will try to take miles for a few days and then charge you 3 – 4 times the regular price for any additional days you need.!! RIP OFF!!!

This is the worse car rental experience ever!!! I made a prepaid reservation days earlier just to go and pick up a car Saturday morning and find none available. There was an employee standing outside to tell me no cars were available before I even went in the building. I then asked why it accepted my reservation and he said that this site will accept reservations and take money without verifying whether or not the location has inventory to cover it. I asked about the cars on the lost and he tells me that all the tags are expired and the car being washed was a frequent client washing his own personal vehicle. What?!? I actually felt sorry for him because I could only imagine how many irate customers he had to deal with because of the company’s negligence. I have rented at several of the other rental companies on Courtland St and never experienced anything remotely as bad as this. To make matters worse, upon calling customer service, no one was apologetic. It’s like they didn’t even care. NEVER AGAIN at this location or this company!!!

I had a prepaid rental that they didn’t have available until 3 days after the start date, and nobody knew how to credit back the unused days. Rarely answers their phone in under 10 rings.

This is the worst car rental service I have ever had. I called to secure my rental for the next day and was told no problem. I come the following day and I have no car available to me! This is unbelievable and wrong! Would never recommend you ever.

As a Hertz Presidents Circle member, I rent a lot of cars. When visiting the office in Atlanta, there are occasions where I need to grab a car to head to a meeting. This is a very convenient downtown location.
Unfortunately, Hertz has a quality issue at this location.
Service — Nonexistent. Arrived to pick up my corporate reservation, with my Hertz Presidents Club number attached to it, and had to wait 25 minutes to reach the counter.
Gold Service — Nonexistent. Still had to pull out my ID, credit card, etc.
Vehicle — Not ready. Had to wait another 15 minutes for the team to clean a car that was just returned, and it was in a car class below what was reserved. As a Presidents Club member, I am «guaranteed» to get upgrades. So you can expect my disbelief when they downgraded me. To top it all off, the car was not full on gas and was not given an option to have a full tank.
Extras — Would not allow me to park my personal car overnight (1 day rental). My company would not reimburse for mileage on this particular trip, which is why the one day rental was needed. I’ve always been allowed to park overnight at other Hertz Local Editions.
Takeaway — Will never rent from this location again. Disappointing experience.
Recommendation to Management — Activate the «Gold Service» for Hertz members. Ensure clean vehicles are ready, especially for Presidents Club members, when customers arrive for their scheduled rental.
Hertz should honestly consider removing their name from this location.

Employee sleeping in back room — slowest service on earth been here 20 minutes and only one customer had gotten car. Horrible location.

Horrible customer service. The office are 3 desk where the workers all sit together like a huddle before a football play.
Made and confirmed a reservation. Upon arrival there was no car available… DONT GO HERE

Never again will I rent a car from this place… We were supposed to be picked up by Hertz in order to go to the location to pick up our rental car. No one ever called or came to pick us up. When we attempted to call the location, no one ever picked up the phone. When we attempted to complain to corporate customer service over the phone, they passed us from one customer service agent to another without even asking us if we were willing to hold. We finally hung up and cancelled our reservation.

Dealing with car companies is generally an onerous process. It’s even more so when the reason for the rental car is because yours is in the shop and out of commission.
This was just my situation when I ended up on Hertz’s website recently renting myself a full-​size car for a few days. Lucky for me, not only was Hertz having a Memorial Day discount, but my AAA discount also kicked in when I was looking into costs of various cars. Hertz was by far the cheapest so I took the plunge and went for it.
And it was relatively pain-​free. I had to call Hertz to ask them to pick me up from the auto body shop the day I dropped off my car, but a nice trainee was right on time to do so. I had to wait in line to get my rental at the office, but whatever, that’s bound to happen and the girl did the car walk around inspection with me, noting dings and scratches already present (and let me tell you, this particular Chevy Malibu had definitely seen better days exterior-​wise. It had had a hard life). But then I was off.
Although it certainly wasn’t as peppy or comfortable as my car, the Malibu had XM radio, a USB port, bluetooth features, etc. — all the amenities you’d expect in this day and age. And it had great gas mileage that turned out to be a big plus, as my boyfriend and I went down to visit friends in Orlando, FL on one full tank of gas.
When I returned the car, the process was again, pretty simple. They dropped me back at the auto body shop after I’d checked in and we were done (barring any unforeseen damage charges they may try to tack on to me, and which I will fight tooth and nail. Every single ding and dent — of which there were tons, was there long before that car came into my possession.)
Note: Don’t rent from a hotel rental car location if you can help it, they charge an extra hotel fee that free standing locations do not.

I made the reservation in February for an April wedding with my debit card, and the counter did not run a credit check on me, so I don’t know why it was done on the reviewer earlier in the month.
The front desk is super courteous, so please keep that in mind, and this poor review is due to the:
Condition of the vehicle when they handed over the keys; and
Ease returning the vehicle in that iddy biddy parking lot.
The car stunk like an ashtray, there were multiple cuts in the seat cushions (foam guts peaking from the holes), cigarette burns, the top of the trunk inside the car was exposed. The customer service rep did not have enough space to write down everything wrong with the car, there was hair on the seats (ewwwwww)
I would gave been embarrassed to give this car to a first time customer, as that image sticks. She did have the car «re cleaned» but I don’t think it was cleaned the first time.
So I got to wait in the full lobby (2 seats) while everyone else was arguing to the staff about the validity of their out of state license, that looked fake,
until my car was «re cleaned». Because of the time, I went ahead and took the ashtray smelling car, or it’d be another ½ hour.
RETURNING
Every single space was taken, I waited in the lane, inside of their gate, until someone finally advised I had to park up hill, and he went back into the car wash area. I go where he directs me, and no spaces, I go back down to the first level where I did find an open space (#8-​like it said in the key, space), but same guy comes out and yells to go up, I yell back, «NO SPACE to PARK!», he points up hill ugh here we go…
I have a plane to catch, so I leave the car parked in the space, take my suitcase out, and walk in the office to check out.
There was a little of «there are so many scratches» that I say «I know, that’s how I took possession of it» look at that hole in the cushion, yep! That’s how I got this car from hertz! Look at the paperwork in your hand with all the notes, now turn it over,
Thus technician commented that this car should not have been given to a customer (thank you) in the shape that it was.
star for the courteous reps at the front. That’s it though

This place was horrible. While in Michigan I looked up Hertz online and called in a reservation. I secured with my debit card and I took a bus from Detroit to Atlanta went to Hertz where they told they would not honor my reservation because they do a credit check on debit cards. The 800 rep nevered mentioned that to me. I asked why no one said anything while I was booking and the counter person said” we don’t have to tell you”. Now I stuck in downtown Atlanta looking for a car rental place while some golf tournament is on and all the cars are gone for the weekend, Hertz, hurts. The bad thing was the lack of compassion, it was a «it sucks to be you «attitude that really makes Hertz non appealing.

I booked a car with Hertze as recommended when I booked my hotel room online.
Upon arrival of Atlanta airport, realized the location had changed. Airport signs were not clear or not enough.
Took a train to car rental place. Not enough real human to serve & replaced with many kiosks that understand. With lines of customers, I thought it might be easier to use the machine, in case it didn’t work, then I sought human help.
It’s a video human to human transaction, like Skype or FaceTime, not too bad, I could manage. But there’s not enough material information support at this centre, everything is out. Not even a local map. I said luckily I’ve an iPhone with GPS. I didn’t want to pay extra $ 10 for using there which is not better.
All the conversation was to make customer add services like insurance (I’ve my comprehensive as I just bought a new car & mine covers rental car) the machine agent tried to talk that’s not. I even had rental car business before. Come on let me get my car & I need to leave, late & tired. She said the car was upgrade that’s so small the smallest in Toyota brand. A big liar, or her eyes are too small what is a big car. Got a bunch of loose papers from the machines with no stapler from the human counter, no envelop (out of stock), no map, everything I requested was not available. What else they didn’t have? SMILE? No too! I’ve! At least I got a toy car. Full size???
I’ve done my business and then on the return day. I thought as I arrived the airport, there should be signs for car rental return. WHERE？GPS on my iPhone took me circle round for extra 20 miles (no kidding & it’s true). I realized there’s no address for the rental location on the contract papers. I missed my flight & I didn’t want to race around to find somewhere I know it’s close. I pulled over to call emergency of Hertze They said to put me through but hanged me up 3 times. Finally, I asked not to hang up but give me an address that GPS could recognize. I requested the lady to stay online till I can see it on my GPS. I only missed one flight. Thank God, I didn’t book the last flight of the day.
Not only Hertze gave me an impression of their high price, but looks like their employees have not been treated right. The management level need to review their system. DETAILS, customers come from all over the country, the world generally know little about the area. Need my business? Please improve!

I rented at the airport and returned here as I was staying at the Hilton down the street with two toddlers. The guy who checked me out was extremely helpful and even drive us to the hotel after so I didn’t have to lug two car seats, luggage, and kids with me. Very nice service.

Very courteous and polite. WIth it being so close to the Peachtree Center Marta station, I don’t think I’m ever going to pay the premium to rent from the airport again. Less hassle, less wait, and I feel like I got a slightly better car in the same class than they would have given me at the airport.
Unless I’m flying in when they are closed, I’m always going to use this location from now on.

Car needed to be vacuumed.
Customer service rep chewed gum while completing service.
I DID save $ 300 by renting off site rather than at the airport.

I’ve rented from a couple of the car rental companies on this stretch of Courtland, but the deal I got last weekend for a weekend compact car rental for $ 19 a day from this Hertz takes the cake. At these prices, it’s worth it to me to rent a car for long road trips instead of putting the miles on my already ancient vehicle. Add the three employees ready and waiting to assist customers on a Friday afternoon, the online check-​in process that can be done up to 24 hours in advance to speed up the whole pick-​up process, the class upgrade I got, and the $ 15 reimbursement for cab fare to Hertz if they can’t pick you up, and I think this Hertz will be my go-​to location for car rental in the downtown Atlanta area.