Hertz Rent A Car

I have used the Peachtree Road location several times without any issue. However, this time I had nothing but problems. First, the location moved to the PDK Airport and no one thought to notify me nor apparently Hertz headquarters. I get to the old location and tried the locked door as a couple of people watched. I walked over to them and asked if it closed and he told me they relocated to the new address on the sign — which said «We will be relocating» not like they already had relocated. So I drive to PDK and lo and behold there are 2 Hertz locations. Thankfully the marked Hertz location is open, and the staff give me directions to the newest location. The new location is located way in the back and there is no signage. The same person that told me about the new location at Peachtree is behind the desk. I have now been on the mission to rent the car for 45 minutes. I ask if it is ok to leave my personal vehicle there, he says yes and indicates where to park my car. Something tells me to take pictures of the Odometer and gas gauge — glad I did. When I return to the new location at PDK on a stormy Sunday to return the car, I find, after getting soaked in the rain, that there is no drop box for the keys at this location — which no one ever told me. So I had to go back to the old location to drop off the keys. Today, I received my bill and they charged me for fuel. I called Hertz, was hung up on by one rep, called back and was transferred to Customer Relations. They are scheduled to credit me the fuel cost. For the time I spent trying to rent and return the car, then deal with the customer service failures — I will not ever be back at this location. It’s crazy that even in the Hertz system they do not have a record of the new location or that the Peachtree location closed. How much business are they willing to lose? Unless you have extra money to burn and a lot of time to waste — skip Hertz.

Is there a negative rating? Hertz is horrible. I returned a car with a full tank of gas, and was still charged almost $ 40 for 3 gallons of gas. I provided Hertz with a copy of my credit card bill showing I bought gas at the nearest gas station to the rental car return center on the day it was returned (cost me only $ 6, how can they justify $ 40). I had to call 8 times to get the refund, and am still waiting to see if the 8^th time worked. This is a clear case of fraud — how many people neglect to check their credit card statement and would have overlooked the extra charge? How many other customers were defrauded in this way? Not only that, the car they rented me had almost $ 40,000 miles and had a bad transmission. Glad I only drove it 90 miles, I’m not sure how much longer it would have lasted. USE ANYONE BUT HERTZ — horrible service, bad cars, and fraudulent billing practices.

Horrible! Horrible! Horrible! I rent cars all the time and outside of the fact that both cars I had suck (I had to exchange the first one and would have had to exchange the second one but didn’t feel like going through the hassle again and the car was due back the next day), the service here is horrifying. Mind = blown. No one cares about anything here, least of all about the customers’ concerns. God forbid you have problems with your car, like I did, and have to call «customer service»… all the numbers are so automated that you have to trick them into thinking you want to rent a car to actually talk to a person. The first 4 times I tried going through the automated system they directed me to contact the location I rented from who, after 7 tries to date, I have yet to ever actually get through. Three times I got tired of waiting. The fourth time the call got disconnected (???) and the last time I got voicemail. Do you think anyone called me back? Nice try. I tried a couple other times just in vain. The nicest people I encountered with Hertz at the Atlanta airport was the tow guy who came and picked up my car and the guy who drove me from the ‘crap cars’ lot back to the airport to get the exchange vehicle. As the tow truck guy was dropping the car off, he told the other guy the car was a piece of junk and drove like crap (which I just happened to overhear, good in case I needed validation). I won’t even go into how rude the lady was at the airport who exchanged the car for me. I just won’t. Overall my experience here sucked, no one gave a rats ass about anything. Even in the initial rental my mom and I had to go back and fourth 3 times over that big ass, cold parking lot, because they kept giving us the wrong cars. They acted annoyed when we would come back saying it wasn’t the right car in the parking spot (if I had a dollar for ever eye roll…). Using their cars messed up a lot of my plans due to malfunctions, waiting, having to deal with the automated phone system (literally hours of going through the system, being on hold and calling back…) and having to go back to the airport to exchange. The last day the car just sat in my drive way because I didn’t feel comfortable driving it but got frustrated with dealing with the automated system and road side assistance people who kept trying to put me through to automated ‘customer service.’ In the end they offered me coupons for my troubles. Coupons for 10% off. How bout f*ck off?! I’ll be gosh darned if I ever rent from this sh! t location ever again. Thumbs down, middle fingers up.

Be VERY CAREFUL with this car rental company.
READ READ READ anything that you are asked to sign before you sign it because they WILL charge you for things that you did not want. I have been lied to several times in regard to whether or not I was signing for coverage. I SPECIFICALLY declined all coverage and they told me I was signing the DECLINED coverage. It SHOWED declined coverage on the paperwork. When I turned in the car, I was charged for FULL coverage for every single day that I had the car. I spoke to the manager about it… even had the name of the agent that drew up the paperwork… and the MANAGER yelled at me and told me it was MY fault for not reading what I was signing. NO refund. NO customer service whatsoever.
BE VERY CAREFUL.
(it’s a practice at HERTZ specifically… multiple locations do this. I have been renting cars almost every other week for the last 8 years (for work) and have never had these issues with any other company. Also, Hertz compact/​economy cars are usually in TERRIBLE condition. SMH)

BE CAREFUL ABOUT CHARGES AFTER YOU TURN IN YOUR RENTAL CAR!!!
Twice in the last year I have rented a car from Hertz in Atlanta-​last July after I returned the car I was told I did not fill up the tank… which I did… they immediately refunded the difference… once again, I see after this trip to Atlanta that Hertz is back to its old tricks again… in the future I will NOT RENT a car from HERTZ at the ATLANTA AIRPORT… CROOKED!!!

Warning: Make sure you ask the agents at this location if what they’re offering you comes at an additional charge. I rented a car at this location last week and was floored when I discovered the agent had signed me up for an upgrade that I did not want nor need.
Apparently the agents receive a special bonus for upselling customers, so they use a number of deceitful tactics to get you to upgrade, purchase insurance, rent a GPS, etc. Listen very careful and don’t hesitate to ask the agent questions, no matter how tired you are from your travels.
Also, the manager at this place is a total loser and barely apologized for what his agent did to me. I had to go over his head and contact the corporate office to receive adequate customer service. It’s more convenient to rent at this location, so I suggest asking a lot of questions before signing your rental agreement. These guys are deceitful and incompetent.

Car was not ready and had to wait 45 minutes for it. Nothing was done to make up for the wait.
There was no wiper fluid in the car.
When I returned the car and handed me the receipt they attempted to charge me for a tank of gas although I had just filled the tank.