iHospital Buckhead

I have used them before when they first opened and their price was a little higher than most and usually took them over an hour. The last two times I have tried to get a repair done the staff just has no customer service skills and obviously this business does not seem to care about retaining business. I walked in today for a screen repair and not only were they not interested in getting the case off but said they closed in half an hour and I took it as they did not want to be bothered. Have we lost what customer service means? The staff did not seem to care one way or the other of they had the business and both times I have been in there lately no one has been in and the only 2 staff members did not look busy at all. Not sure who owns this but this would not be the way I would operate a business and treat customers. You would think to put up with this bad service that the prices would be really competitive but again I have found them to be slightly more expensive than most.

Had them fix my iPhone 5c cracked screen, the new screen was perfect for about 2 weeks until the top of the screen started pulling away from the phone. 2 weeks after that my screen stopped working all together. When i took it back to them they said it was due to physical damage and couldn’t do anything for me. (Asked to see the physical damage but would not show me) Problem is i have a case on it and never even dropped it ONCE! The screen is not cracked, just stopped working 1 night. After some research, come to find out they use cheap screens from china that do not last. DO NOT GO THERE THE SCREENS DO NOT LAST LONGER THAN A MONTH!!!

They did an amazing and fast job transferring my data from my old laptop to my new laptop. Not to mention (mike or matt and cant remember his name exactly) was SO helpful in recommending alternate options for me when i brought in my broken laptop PLUS he knew I needed to use photoshop asap so he went above and beyond and set up java for me! (Not sure what that is but basically he made sure my
Program was up and running exactly how I had it on the prior laptop so that I could get straight to work!!! I was so successful that night because of him. He didn’t just leave me stranded to do any other setups on my computer. I really appreciate him for that. These people at ihospital know what they are doing! I was referred here and now IM REFERRING YOU ALL!

Terrible service after spending big $$$$. I will never go back. They sold me a product that they installed and which broke. The very next day I tried to return it and they said there was «nothing they could do for me». Terrible. Don’t go here.

Stop looking for places to get your Apple Device fixed and go to iHospital Buckhead now! iHospital staff is very friendly and extremely knowledgable. I have had work done on my MacBook Pro and iPhone 4, and iPhone 5s at iHospital. I have also purchased chargers and cases for my devices at iHospital. The repairs have quick turnover and if you’re having software issues/​questions they’ll help with those too! From broken screens and swollen batteries, to water damage clean up or data recovery and more, iHospital is your answer! Don’t go to the Apple Store, they don’t take the time to triage and resolve the issue in store like iHospital does. A stop at iHosptial is always my first step (and last) if I have an Apple Device issue.

Love the iHospital and the people that work there. I had an issue w iphone and they fixed it on the spot and got me back in business.

I only put one star because you had to put a star. I brought in my iPad for it’s screen to be fixed and they charged me 200 $ and I trusted them to make sure it doesn’t crack again. Two months later the screen cracks and whenever you press on my screen it cracks anymore. Waste of 200 $ don’t go to this place!

Do not use this service. Go to the Apple Store instead, here is why:
1. The first thing that anyone considering using iHospital should know is that as soon as the iHospital (or any 3^rd party) services your device, the Apple store will never again touch it. Nobody tells you that up front, so I am doing so. It simply isn’t worth going to a 3^rd party because of this reason alone.
2. The iHospital performed a simple screen replacement on my iPhone5 (which worked perfectly well). The phone stopped working within hours (wouldn’t charge). They had no good explanation other than to blame me for having exposed it to water in the less than 24 hours I had it back (completely not true).
3. They do not refund or stand by their work when something goes wrong. I had to contact their corporate office in Tampa (CEO Ross Newman) and I am still not sure they will refund their faulty repair.
4. The Staff in the Buckhead, Atlanta location is extremely rude and should NOT be in customer service roles. The Apple Geniuses are 100X more professional and nicer.
5. The cost is no less expensive (in fact a bit more!) than the Apple store.
I made a huge mistake in trying out this business. I thought it would be more convenient, less expensive and an easy experience. Nothing was further from the truth. I learned a big lesson. Please benefit from my mistake and save yourself the trouble.

Pretty good. Answered the phone when I called unlike some other places. Fwm very courteous. Fixed my mac book hard drive issues in a few hours.

I went into the iHospital for the first time this week at 5:55PM (and they close at 6:00) with an iPhone problem. Not only did Matt help me out (very willingly by the way), he didn’t even charge me for the minor fix. It may have a been a minor fix to him, but I hadn’t been able to use Siri for two months due to my screen issue. I would highly recommend their services and I’m glad I discovered iHospital Buckhead.

Came in on a Groupon to fix my iPhone screen, staff was friendly & skilled. iPhone was fixed in less than a hour. However, there is a problem with the screen sensor.

I took my ipad to these folks to repair a broken screen. This they did-​and promptly. However, in the process, they broke the wi-​fi antenna. This, of course, necessitated more maintenance on the unit. Since then I have found better and more reasonably priced places to my phones/​tablets when they need fixed.

I came here to replace a broken screen. When I picked it up, it was returned to me with a defective screen in which the sensor did not work. The sensor is responsible for locking the screen when next to your ear so that it does not push the keypad or any buttons. They said because I am under warrantee for a year I could replace it within that time frame. I checked in with them every week for over 6 weeks, but they had not gotten in their shipment of new screens. They received my information to contact me instead. I waited a couple of weeks with no response. I called in again and they were finally ready to replace my defective screen. During all this time, my ear would press the keypad and perform different tasks constantly without my knowledge while on the phone. When I came into iHospital, they said they were not able to replace it due to the fact there was hairline crack in the corner making the warrantee unusable. The policy was never clarified with me at any point, and they wanted to upcharge me– the price for a replacement screen rose since the first time I paid FOR A DEFECTIVE SCREEN. So basically I paid $ 120 to get my broken screen replaced with a defective screen. Then they asked me to pay more to get that one replaced. For that price, I believe it’s worth it get to a used phone from Gazelle or upgrade if your plan allows.

These guys are life savers! I had seen this place from afar and always thought what a cute concept. But never found myself in need of their services until I dropped my phone on the tile floor which led to a very cracked screen. Luckily I used a groupon which covered $ 25, then I ended up paying $ 23 out of pocket in the store, and the best part about it covered it for a 1 year warranty if anything ever went wrong.
On Saturday for some reason my phone hay wired and wouldn’t let me type a certain number in my passcode. So I shot on over there and it was fixed and with a new screen to prevent it from happening again in just 15 minutes and even better FREE!
Thanks for saving the day I Hospital!

I called iHospital to fix my MacBook Pro glass which had cracked and was told that if I brought it in by noon, they’d be able to get it back to me the same day. They stood by their word, deliver a quality product, and are reasonably priced.

These guys were great. I broke the screen on my iPhone and these guys fixed it up as good as new very quickly. Drop the phone off, go have some lunch at the numerous choices in this shopping mall and they will have it fixed up right away. I found the folks working there nice and knowledgeable.

I would not recommend. I dropped my iPad and broke the screen. I called them on a Thur and asked how much and how long. The guy told me when I drop it off it will be ready the next day. I called again sat morning before I went up there to make sure they had the parts in stock and how long again. They told me they did have the parts and it would be ready the next day. I dropped it off sat at @ 12:30. I went back THUR because I never heard from them and it still wasn’t done. But it was done 20 min later. The guy said he would give me 10% off for the confusion, but didn’t even do that right. After I left I did the math it only turned out to be 6% off. Even with the discount, when your spending $ 248 he could have kept the 10%, because I would have wanted the iPad sooner.

I brought my daughter here so that she can see why her 4^th Gen iPod nano would not turn on all of a sudden. She was home for Christmas break, from college. iHospital advised that they would provide a free diagnosis. It took 3.5 weeks and 3 phone calls, each week before we could get an answer from this place! We kept gettiing told that the person that worked on it will call and inform us of what’s going on… well…3 weeks later I called and demanded that I get an answer. Long story short, they couldn’t do anything about it and my daughter was back at school before I picked it up. I’m really not sure if I want to come back to this place because the service was so bad and they never kept their promise to call and follow-​up with my daughter on the initial diagnosis, which I believe should have been made well within 1 weeks time!

Ridiculous! So I went there because I dropped my iphone. They told me that the motherboard was broken and that it was completely unfixable. Disappointed, I went to Verizon to see about getting a new phone. The lady at Verizon pushed the middle button and the one at the top at the same time and boom– it turned on! No problem. Nothing was wrong with it at all, apparently I just needed a re-​start or something. This «hospital» is terrible for sick phones! Go elsewhere!!!

Stopped in to ihospital in Buckhead, after lunch at Flip Burger. My iPhone had an issue with the screw at the bottom of the phone which was stripped out. Very friendly staff, who handled my issue for me in a matter of moments. Super affordable as well. I will most certainly be back if I have any more iphone4 issues.